Bath & Body WorksReviews of bathandbodyworks.com

I have a very bad experience in bath & body works on refund issues. I bought sale items online last July 27 and they deducted the amount on my card. They sent an email & SMS for my order confirmation. Same day, they also sent SMS that my ordered was cancelled due to payment error. Also the same day I sent email in Alshaya and also had a live chat on B&B site to inform my complain. At first they said my order will proceed just wait for days. I waited for days and still my order status was cancelled so I call customer service last August 4 & she gave me a ticket number to follow up for my refund. She confirmed to me there was an error and they already deducted the amount in my card and will refund it within 14 days. Today is Sept 7 more than 1 month and I keep on calling them even sending an email but no proper response. Customer service will make a promise that it will refund soon but no action was taken and every time you call they will ask you to wait for a week. Be careful in buying online sale in bath & body because this might happen to anyone and it's very hard to reach out with them when it comes to refund. I hope they will take action soon for this kind of transaction error.

Hello my name is Miranda Hardaway and I want to give a huge shout out to Kay and the baths and body works in Southaven, Ms. You are doing an amazing job at the store and I thank you so very much for helping me, because it’s kind of hard to find such helpful people so thanks again. YOU ROCK!!!

I'm not sure how no one cannot give 5 star its how you feel from the candles that has your home smells from fresh flowers to a cozy fall home the lotions feel and smell the same i carry a small one in my home depot apron at all times thank you from me connie neiman an my 🏡

I love the products from Bath and Bodyworks but I had a very bad experience when I ordered four candles first my order got lost so they had to replace my order on the replacement order they messed the order up and sent me one candle instead of four when the order finally came one of the cameras was broke after waiting and waiting for this order I was so disgusted my whole purpose for ordering online was that I didn’t have to go inside the store due to this coronavirus going around but waiting a month for my order I still had to go into the store to replace the broken candle

I love Bath and Body works. The items they are just great and they are good for holiday's and they are good and have new season items and there delivery is pretty good.

I love Bath and Body Works. I love all the soaps and body washes. I'm yet to try the car and home fragrances. I do only shop when they have their sales. Once you use their foamy hand soaps, you won't want to use any other brands.

They 👏🏻 Never 👏🏻 Disappoint 👏🏻 If they have it I own it, no doubt about it and I love it, wallflowers, candles, room sprays, fabric sprays, lotions, scrubs, sanitizer, car visor and vent clips, hand soap, body wash, body spray, I literally can’t get enough!

The website is bad. You can't find out if something is in stock at the store you're trying to shop at without calling the actual store, I'm trying to plan what I wanna buy but the website is unhelpful!!!!!