Bath & Body WorksReviews of bathandbodyworks.com

I purchased the Marble perfume for my dad and he absolutely loves it and for me I purchased the A Thousand Wishes soap and lotion and these are my absolute favorite.

I love the Bath and Body products, especially the mens line. The Ocean scent is my preferred line. The scent is not overwhelming and a body wash lasts a long time. You don't need much for it to lather up all over. I use other products throughout my home. I constantly have guests, so I have the bath products and body lotions available on the guest rooms. I use the hand soaps at all of my sinks. I am always giving Bath and Body products as gifts for Christmas and birthdays. I would say that 90% of my purchases are online, and the products always arrive in a nice box and the order is accurate. Typically I am buying a lot of products at once, but everything arrives just as I ordered. Thank you!

I have been ordering from them online for the past few months and my most recent online order with be the last!! EVERY TIME I placed an order, all items are in stock and my card gets charged. However, because they take sooooo long to process the orders, items are all of a sudden out of stock which means I have to place another order and pay again for shipping. Their shipping fee is not cheap when you already spend so much on their items!! I had to reach out to customer service each time I placed an order and they always refunded me the shipping fee for an order I had to place due to items being out of stock which is funny because when I ordered them again, they were in stock. My most recent order was a complete disaster! I received an email a few days ago saying “We didn’t ship your order when expected but we do try to ship it by 10/30/2020. Look out for update emails and if we can’t fulfill your order by 11/22/2020, we will cancel it”. WHAT? That email basically told me I might have to wait a whole month to see if I am going to get my items that I ordered on 10/15/2020 sometime in December or not. Well, today they just shipped 2 out of the 4 ordered items and guess what? The 2 apparently out of stock items are now available online. Weird .. This will be the last time ordering online for me! Moving forward I will mask up and go to the store myself! They truly need to work on their online order process. You can not tell me that it takes weeks for you to get an item when Walmart ships it out one hour after they receive an order and it gets delivered 24-48 hours after placing an order! Maybe they need to get with them and see how they do it because their process is truly frustrating!!!

What is up with the White Barn 3 wick candles from Bath and Body? As soon as you light them up they spit and sputter leaving black soot around the surroundings not to mention I dont think that's safe?!

The Customer Service in the BBW store in the Waldorf mall is exemplary. They greet you at the door with hand sanitizer, and offer you your own personal bag. They always ask if you require assistance in case you are looking for something special. They are very well versed with the products and show you different options, based upon your response, to give you the best reasonable price purchase. The store is CLEAN, well stocked and the displays are always eye catching. I have always been assisted by Jewel, Courtney or Samantha; wonderful employees who present a fun-filled atmosphere. They are very customer service orientated; per their interactions. The manager of the store cares about her employees which definitely flows to her staff. It's a perfect team. The candle scent Tis the Season is amazing! Don't miss out on this new scent.

I purchased 8 of the wallflower plug ins and that was a BIG mistake. These things are crap. Almost impossible to fit the refill into the plug and then plug it into the socket without the refill falling out. This happens 4-5 times before you actually get the thing into the socket. Once you do, you realized it was a big waste of your time since, after 5 minutes, there is absolutely NO scent emanating from it. The product is straight up garbage.

I made a purchase of some body washes, lotions, and pillow spray. The package came and the pillow spray was cracked and leaked all over. i was able to salvage the body washes. How ever the writing on the lotion tube wiped off when i tried to clean off the spray that was on it. I have contacted BBW three times over last three days, only to be told they cannot access any orders as their system is down. I do not believe this is true for three complete days. I offered to email my order confirmation and was told they cannot access emails either. I have worked in Customer Service and there is no way they could not access the orders or emails. I feel like I was completely treated as if I did not matter. They got their money and to bad for me that I didn't get usable products. I would never recommend anyone to purchase from their online store. I have no idea how they are in their brick and mortar. But the way i was treated was awful! I believe I was lied to as there is no way they cannot access orders or emails for 3 straight days.

Price of candles have gone up and quality, down. The scent is not as strong as it used to be. Shipping is very rarely free. Poor sales policy that does not take copies of papers coupons that can only be used once. Nonsense. They have to update some Policies to the 21st century.