Bath & Body WorksReviews of bathandbodyworks.com

I have been waiting 2 weeks for 400$ taken out of my account with my visa used by bath and bodyworks in January.. I have been back and forth with this comprimise and still waiting as they keep promising to put this money back in my account! Its promised to go back in today may 5th.. im hoping they keep this promise! Lots of back and forth with this company..bank statements sent for proof still no refund..I get accidents happen but 4 payments of 94$ is extreme.. I love the products..I will go into store from now on..all I want is this comprimise fixed!Nope not fixed..for 5th time 3-5 business days! That's my answer every time! They DIDNOT FOLLOW THROUGH WITH MY MONEY! DONOT SHOP ONLINE WITH THIS COMPANY! I WILL NEVER SEE MY MONEY! PROOF SENT STILL NOTHING!!!

It truly sucks to write a negative review about any business. But it totally sucks to place an order online and have only five days to pick up WITHOUT any chance to extend that time for at least 1 day. It sucks. Because Bath & Body works is not everywhere in Canada. I lost my precious order. I called costumer service and the Abbotsford shop to PLEASE keep my order for one more day. And of course everyone was sorry that they couldn’t do anything. I very dislike this And now I am trying to find a replacement for this brand because I feel I have been supporting the wrong company. So many years buying from them… I am so unhappy now…

Early this morning I placed an order with BBW - Items were only available for shipping - I hit place order and I got charged. No email confirmation, but bank charge notification was received. -Called BBW they claim they have no record of order - Called bank they have charge from BBW so they won’t release money back into my account. Bank noted the 3-5 business day hold for BBW to claim or not claim funds - I went back to BBW Online and now what I ordered is out of stock - Great job NOT The BBW customer service saying sorry does not cut it - Why charge me if items don’t exist anymore

Pésimo servicio en línea se encargó un pedido desde el día 14 de abril y hasta ahorita no he recibido nada

Bath and Body Works advertised 40% off the entire store both in-store or online. I live in Harrisburg, PA so I went to the location in Colonial Park. Once I arrived I was told the store was having a "test sale" and not the one that advertised online. Their test sale was if you spend up to $40 you get 30% off; spend up to $70 get 40% off and spend $100 to get 50% off. I already knew the 3 items I wanted and they totaled around $30. I was not willing to buy any extra items because I didn't need them. I wanted to purchase those 3 items and get the 40% off that was advertised as the company wide sale. When I got to BBW and found out you could only get 40% if you spent a certain amount of money, I felt mislead and that the company intentionally created false advertisement. I spoke to one of the store managers and she told me a group of BBW in South Central PA were running this "test sale" in place of the company wide sale. I did not realize that each BBW could operate differently and create their own sales based on store locations? No where in the advertisement does it state that only select stores have the right not to honor the company wide sale or it's up to manager discretion. I am not the only customer who was annoyed by this false advertisement. It was a waste of my time and gas money to drive to the store and go inside only to find out the stores in this area are running their own promotion. I contacted another store and they suggested I order the products online for in-store pickup and that way I could get the 40% off. So I ended up doing just that and about 1 hour later returned to the store to pick up my items. That was an inconvenience! I would suggest that BBW put a disclaimer on their promotions and let the consumer know that ALL stores may not be eligible for the promotion or add some type of similar verbiage. I am a long time customer of BBW and have never experienced this issue before. I am really disappointed ☹️

I bought a wallflower from Bath and Bodyworks. I plugged it in and 3 weeks later the paint on my cabinet was completely damaged and dripping off the cabinet. It could have caused a fire not to mention of the paint breaking down and the toxic smell that my family was breathing. It was 11” away from the cabinet, and the repair cost me $180. Bath and Bodyworks did NOT care!!! At all!!! There is no warning on the Wallflower letting you know the risk in using their products!!!

My daughter, a wheelchair user, was refused help bringing a return into the store. The store informed her company policy was to help no one outside of the store . Terrible staff, terrible customer service, terrible company policy. Do not shop there!

I put in an order on their sale items last week my order of numerous foam soaps, sanitizer spray and sanitizer gel came in yesterday and as I opened my box, I had three emptied all over everything in the box. I don’t know if I’m just overreacting, but I feel that they should’ve replaced everything but instead, they only replaced the three that were opened and the rest of them. I have to clean off myself and those were going to be gifts to other people. I just don’t feel like it was handled the right way again maybe I’m wrong….