Bath & Body WorksReviews of bathandbodyworks.com

I will NEVER ORDER again. Doubled my order so therefore they double the amount they took from my bank acct. Called on Friday, the day thus happened and they told me they canceled the second order. Today both orders came out of my bank acct, not pending, actually came out of my balance. Then I get an email that said some candles were not available so I called. Over 100 dollars out of my acct. No order has been shipped and now they say the other order wasn't cancelled. Done!!

I wrote 2 reviews on their site and they refused to publish. They had 28 reviews for cinnamon roll foaming hand soap and miraculously after I submitted my review they had 78 the next day 5 star reviews that sounded like a marketer wrote them. Here is what I wrote. Since you added an "s" to the end of your cinnamon roll foaming hand wash and changed the image, you watered it down and it has no smell now. Waste of money

I ordered candles on their 1 day sale. I didn’t receive an email confirmation so I called and due to high call volume, I left a call back number. No one returned my call, so I emailed and no one returned my email. Called again and they admit their website had issues and they saw my order and offered 20% off - I said I want the sale price I ordered with and they said they would connect me to a supervisor and then hung up on me. They don’t honor their pricing even after admitting it was their website having issues and they don’t return emails or calls. I used to love bath and body works but now will not ever purchase from them - horrible customer care and terrible company that is dishonest!

A week after ordering and calling and they still have not sent out my order

I ordered on a day that a free gift was being offered if you spent $30.00 or more. I entered the code "PRESENT", saw "you got it" directly under the promo box but I did NOT receive the promo gift, it was a limited Christmas box. When my order confirmation was sent there was no mention of the gift so I contacted Customer Service and they told me I needed to add the gift box to my cart beforehand. I did not get an error code after entering "PRESENT" so its very frustrating that online instructions were lacking.

They have strict restrictions on the amount of people who can be inside there stores. I think the number is 9. So you have to wait for hours in line outside in the cold example Shelby Creek location in Shelby Twp Mi to be that ninth person inside to make your ourchase. My question is WHY does BBW NOT CARE ABOUT THERE LOYAL CUSTOMERS AND LOYAL EMPLOYEES?? Easy fix at the location mention RENT or PURCHASE heaters for them Home Depot is right next door... Unbelievable on the amount of $$ you make that your upper management would not have already provided this..

I received a notification from my bank that there was a fraudulent charge to B & B for 105.57. I called them 1 1/2 hrs later to explain to them someone placed an order with my debit card. After a 15 minute phone call I was informed by the sales rep that the ordered had been cancelled and I would not be charged. Next morning I received an email stating that my order was being processed. I contacted B & B again and after 40 minute phone call was informed card wouldn’t be charged that my order was flagged as fraudulent and that everything was taken care of. 1 1/2 hrs later I received another email stating order was shipped! I am beyond upset with B & B . I was told with the 3rd rep that I had to dispute this with my bank. This order should never have been processed or shipped. I notified them in plenty of time that this was a fraudulent order. I will never go back into another B & B store or order from them again. All they care about is that they get their money. I’m beyond disappointed.

Bath an body works online.order is very horrible 😣 it takes weeks if you even receive your items.an they fast to charge your credit card but takes forever delivering your items if you even receive it don’t waste your time or money