Bath & Body WorksReviews of bathandbodyworks.com

NEVER MAKING ANOTHER PURCHASE FROM HERE AGAIN. ORDERED ON CANDLE DAY AND MY ORDER WAS CONFIRMED EARLY ON THAT DAY. FOUND OUT TWO DAYS LATER THAT HALF MY CANDLES WERE TAKEN OFF MY ORDER. SO DISORGANIZED AND UNFAIR. A SMALL 20 PERCENT DISCOUNT IS NOT GONNA MAKE UP FOR ALL THE MONEY I COULD HAVED SAVED WITH MY LARGE ORDER. THEY SHOULD ALLOW US TO STILL GET THE CANDLES. SO UNFAIR AND NEVER EVER BUYING FROM HERE AGAIN IF I CANT GET MY CANDLES BACK.

DEAR Bath and Body Works CEO (or whomever is in charge of their customer service), PLEASE get rid of your current customer service. They do not understand English at all. I explained what happened to my order like three times and the guy couldn't even understand nor speak English in an understandable way. I really don't mean to sound rude or anything (I'm hispanic myself and come from Spanish speaking parents) so I understand. But, a person who does not understand nor speak English really well shouldn't be working for customer service in the U.S.!!! It is very frustrating for both customer and representative!!! (common sense you'd think!) I am so angry. I've been on hold for more than 40 minutes trying to get my damaged products resolved. This is so frustrating!!! I think the rep got scared to talk and just put me on hold instead of resolving the issue. It's that bad smh

I ordered 4 candles online on 12/04 and opted for in-store pick up and received a confirmation email that "It's all confirmed". Called the store today (12/08) to check on the status and they tell me that they don't receive online orders. 5 minutes later I get an email saying that my order has been canceled because BBW doesn't have the stock. I ordered when it was in stock AND they told me it was all confirmed. I suggest everyone to switch to Yankee candles. Much better service, more affordable, will not cancel your order after telling you it's confirmed.

I went to the mall this morning to buy 5 and get 5 free, i purchase the item, but i think it is a BIG rip off, next time i will go to the dollar store, every day you people are having sale, and the sale is a HUGE sham.

FRAUDULENT CANDLE SALE!!!! A NEGATIVE 5 FOR ME. I PLACED MY ORDER AT 6:45 AM DEC. 4TH AND MY SHOPPING CART WAS ALREADY LOADED WITH MY ITEMS (16) CANDLES. I RECEIVED AN EMAIL ON THE 8TH SAYING ALL MY ITEMS WERE OUT OF STOCK! IF YOU CAN NOT HANDLE THE ONE DAY OUT OF THE YEAR CANDLE SALE THAT YOU PROMOTE, THEN YOU SHOULD NOT HAVE THE SALE. YOU NEED TO FIND A WAY TO ACCOMMODATE YOUR CUSTOMERS ORDER. I HAVE SPENT OVER $1000 WITH YOU SINCE AUG. 2020 THANKS TO COVID AND BEEN A CUSTOMER SINCE FOVEVER AND A DAY AND I HAVE NEVER BEEN SO DISAPPOINTED IN MY LIFE. WE DON'T WANT NO 20% OFF OR FREE SHIPPING. WE WANT OUR DAMN CANDLES THAT WE ORDER AND WAIT FOR ALL YEAR!!!! THEN I GO ON LINE AND WHAT DO YOU KNOW THE CANDLES THAT WERE CANCELLED HAPPEN TO BE IN STOCK BUT WHAT DO THEY SAY, THEY CANT SELL FOR $9.95. IF YOU ARE TRYING TO GET CHRISTMAS GIFTS NEXT YEAR DO NOT GET THEM HERE AND DON'T WAIT ON THIS FRAUDULENT CANDLE SALE, YOU WILL BE VERY DISAPOINTED. I AM LOOKING FOR ANOTHER CANDLE STORE I AM ONE UNHAPPY CUSTOMER!!!!

FRAUDULENT CANDLE SALE!!!! I placed my order at 7:04 am during the 50% off 2020 Sale. I purchased 16 candles. I received an email stating that 14 of my candles were out of stock which was not indicated when I checked out. I don't understand why my candles were out of stock because I ordered an hour after the sale started. Calling customer service was a nightmare, they couldn't locate my order and kept giving me information from old orders. So, when I went to their website a few days after sale, to my surprise, two of my candles were in stock. I spoke to a supervisor to try an get two of my candles filled. She said, she could not sale them to me for $9.95. but offered 20% off and free shipping. So that means I would be paying $20 for each candle instead of $9.95. Also, the supervisor told me my order was placed around 1pm, once again incorrect data information. I read the 7:08 am email to her from BBW regarding my order which was not in there system at all! I am very disappointed with this company and will try to find another store, perhaps Goose Creek to purchase my candles from. I consider this a fraudulent sale because I ordered one hour after the sale began and there was no indication that the 16 candles were out of stock when I checked out. They should have never ran a sale that they could not fulfill as least their early a.m. orders. Some of these candles were Christmas gifts too!! Do not order from this company, especially Christmas gifts you will be disappointed!!!

Ordered on candle day, 3 days ago, online. Got an email today saying they cancelled half my order. I called them saying I wanted the entire order cancelled and a refund, the woman refused and said I had to take what they send to a store for a refund. She never asked my name or order number or she would have seen nothing even shipped yet. Also - I don't live near a store! I asked to speak to a supervisor and she hung up on me! Will NEVER use bath and body works again. Ever, ever. There are so many wonderful businesses out there, and during hard times if someone chooses you, you shouldn't blow it. Should have offered a delayed delivery. And hire some employees with tact. Shame on bath and body works. Will be disputing with my bank.

I've always liked Bath & Body Works and never had issues until recently. I ordered the winter candy apple gift set for my sister, I realized after a while she had not gotten it yet, so I checked the tracking. It showed that the day it shipped it was returned to Bath & Body works because of a "service disruption". No one called me or anything, it literally just sat there at Bath & Body Works for a week. Last week, After 30 minutes on hold, I was told I would get a refund because they didn't have any more of the gift sets left. I was also told I would get a coupon for free shipping on my next order and a discount. Never got the email, never got a refund. Called back today and spent 25 minutes on hold before I got hung up on. Really annoying, especially since it was during my lunch break at work. Finally did the online chat, was told that someone started my refund but didn't finish it and that's why I didn't get it yet. They told me they've finished the refund, still waiting on it. Never got the email either, when I asked her to resend it. I know there's no issues with my email because I keep still getting their sale notifications. So, not only is somebody not going to get a gift, because there's no way I'm ordering from them again anytime soon and the item isn't even available anymore. But I'm still waiting on my $40 refund.Terrible customer service, especially during the holidays. I've been reading that people have had similar issues, and it seems like maybe they're not even shipping this stuff out at all. Just saying that it was damaged, when really they just don't have the stock. It's so slimy though, that they're not even letting people know, it's like their purposely just trying to keep your money.