Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Kaamilya
Order arrived extremely late. Ordered on 11/25/2022 ans all arrived after Christmas. It also came damaged some of the products. Poor customer service and a horrible shipping service! Website keeps freezing. It was awful!
Jennifer R.
I absolutely love bbw candles. I buy a bunch so when they don’t burn half way or 3/4 way down it’s really hard to be satisfied. I guess I can call bbw customer support but what can they do about it. I just want my money to be worth the product and when the candles stop burning it’s hard to be completely satisfied. What I do enjoy is the scent of the candles. When they do work they smell my whole house up.
Sonia
I made my purchase on December 2 for Christmas gifts and I am still waiting for it to arrive. I have called many times and they do not answer, I just received an email telling me that it will arrive in different boxes and that I apologize for the inconvenience. very bad service
Aryana
I went shopping at bath and body works in Yakima, Washington on December 27, 2022 and recieved really bad customer service, in particularly from an associate named Ally. She had an attitude from the moment I went up to the counter to make my purchases, and was very rude to me throughout the transaction. Seriously, if you're day is going that badly, don't take it out on customers, JUST STAY IN BED!! The other associates just kind of stood around talking among themselves, not really helping any customers. I am well traveled and have never experienced anything like this at another bath and body works! Maybe they're experiencing holiday burn out? 😂
Jack S.
Website and app are absolute crap. Glitchy as hell. Whether it's selecting a store, applying coupon, inputting payment, it keeps glitching and resetting. No other online shopping experience comes close. I hope they thank God every second he created noses.
galina
Came to the store day after Christmas, no prices on the soap anywhere I asked sales associates, she went to check prices and was told me it was $7.75 or $7.50 It’s ridiculous to charge for soap $7.75 Since when prices went up, it’s use to be 4.75 and now it’s double Very upsetting, no wonder these stores will close their doors for ever
Jon K.
I ordered a sale item online (Ocean mens body wash) on sale for 3 @ $3.95 each but comfirmation after I placed my order came back at 1 for $13.50. Called customer service immediately who offered a 20% coupon but refused to honor my order. This is second time I experienced this (last time they eventually refunded my money rather than fill my order). Never again.
Jordan C.
Their shipping is garbage. Something is always broken when I receive it, plus they never have free shipping over a certain amount. If I’m paying for shipping I expect nothing to be broken.
