At Baskoraa, we believe your home should be both a sanctuary and a reflection of who you are. That’s why our team doesn’t just sell décor — we help customers design spaces that bring daily comfort and inspiration. Whether you’re enhancing a cozy corner or transforming an entire home, our design-driven approach ensures that each product feels intentional, cohesive, and personal.
Baskoraa (baskoraa.com) has 47 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
baskoraa.com
Website
baskoraa.com
Category
Home Goods Stores
Location
Laguna Beach, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 85% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Beware that this is a drop-ship company whose products come from China. They look high end but the photos are made using AI and the quality is very low upon receiving my order, which was very expensive. The employee I talked to was nice but there is no transparency and it does not seem legit based on my experience. There are no last names associated with the owners so there is no way of knowing whether or not this is a trustworthy business. I looked up the location they have listed on their website and it is a martial arts studio in Laguna Beach? They did process my return, so I'll give them that.
EL
Elle
Love the robe & customer service
Love the robe, exactly as expected. Oversized fit, perfectly match expectations. High quality. And fantastic experience with customer service. The first order got delayed in shipping with USPS. They were on top of the issue and sent a new package. Very impressed with the professionalism and product quality.
Response from BaskoraaMay 22, 2026
Thank you so much, Elle.
We’re really happy to hear both the robe and the overall experience lived up to expectations. I know delays can be frustrating, so we genuinely appreciate your patience while we worked through the shipping issue and got everything sorted.
Enjoy the robe and thank you again for taking the time to leave such kind words.
JC
Jack C.
Very attentive customer care and…
Very attentive customer care and quality products
Response from BaskoraaMay 22, 2026
Thank you Jack, we really appreciate you taking a moment to leave a review.
Simple comments like this genuinely mean a lot to us because we put a huge amount of focus into both product quality and making sure customers feel looked after from start to finish.
Thanks again for your support.
FM
Faheem M.
Speedy delivery & great light
Speedy delivery & great light
Response from BaskoraaMay 22, 2026
Thank you Faheem.
Short and sweet - exactly what we like to hear.
We’re really pleased the light arrived quickly and most importantly that you’re happy with it. Wishing you many years of enjoying it in your space.
Thank you again for your support.
BE
Beenish
Amazing customer service
I had some issues with the delivery but the Baskoraa customer service team was exceptional. They kept me updated on my parcel and provided excellent cudtomer service throughout
Response from BaskoraaApr 28, 2026
Thank you for taking the time to share this Beenish — it’s genuinely appreciated.
In this case, the delivery issue was caused by an incomplete address on the order, which unfortunately created complications once the shipment entered the carrier network. That said, our team stayed closely involved throughout, working directly with the courier to resolve it as quickly as possible. When one of the three parcels was confirmed lost in transit, we immediately arranged a replacement to ensure everything was completed properly.
Situations like this aren’t always straightforward, but we take full ownership of the outcome regardless - so I’m really glad you felt supported throughout and that we were able to get everything resolved for you in the end. Thank you for your business.
Warm regards,
Joshua | Client Experience Manager
MA
Martin
Reseller aliexpress is cheaper
Reseller aliexpress is vheaper
Response from BaskoraaMar 17, 2026
Hi Martin, We take all customer feedback seriously, which is why we investigated this review thoroughly. Unfortunately, despite searching our order records, we have been unable to identify any purchase under the name “Martin” or locate any correspondence relating to the concerns raised.
As your review contains no information about a product purchased, an order number, or any interaction with our team, we’re unable to verify that it relates to a genuine customer experience.
For the benefit of future customers, we’d like to clarify a few points.
Baskoraa is not simply a listing website. We are a registered business with a dedicated team and our own warehouse operations in California, where many of our products are stocked and dispatched. We also work directly with long-term manufacturing partners and fulfil selected collections from specialist production facilities overseas, allowing us to offer a broader range of designs than traditional retailers.
Every order is backed by quality control, customer support, secure payment processing, tracked delivery, and after-sales assistance. Thousands of customers have trusted us to furnish their homes with premium lighting, and we’re proud of the service we provide.
If you have genuinely purchased from Baskoraa under a different name or email address, we’d be more than happy to investigate your experience. Simply contact us with your order details and we’ll do everything we can to assist.
If no purchase was made, we respectfully ask that this review be removed so that our review profile accurately reflects the experiences of genuine customers.
MR
Mia R.
Great Customer Service
Although there were shipping issues, the customer service team was extremely helpful.
Response from BaskoraaMar 17, 2026
Hi Mia,
Thank you for taking the time to share this — it really means a lot.
I know there were a few bumps with the shipping, so I genuinely appreciate your patience throughout. Situations like that aren’t ideal, but we always do our best to stay on top of things and get everything resolved as quickly as possible.
I’m really glad our team was able to support you along the way, and that we could get everything sorted in the end.
If you ever need anything in the future, we’re always here to help. Best regards, Baskoraa.
NZ
nick Z.
Customer service during the process was…
Customer service during the process was excellent. I had a question around US/UK plug compatibility which was answered instantly (albeit a couple of hours for time difference).
I was updated on the delivery process promptly when I had questions on when I could expect the order, and Henry the customer service rep who helped me was extremely useful.
I got the lamp installed onto my desk wall quickly and easily and I am delighted with the end result and the product on the whole!
Response from BaskoraaMar 17, 2026
Hi Nick,
Really appreciate you taking the time to leave such a detailed review.
I’m glad we could get your questions around the plug compatibility sorted quickly — those small details can make a big difference, especially with international orders. We always try to stay as responsive as possible, even across time zones, so it’s great to hear that came through.
Also great to hear the installation went smoothly and that you’re happy with how the lamp turned out — that’s exactly what we want at the end of the process.
If you ever need anything else down the line, whether it’s another piece or just advice on setup, feel free to reach out anytime.
