Baskoraa Reviews | Read Customer Reviews of baskoraa.com

Baskoraa Reviews | Read Customer Reviews of baskoraa.com

Baskoraa reviews

47 approved reviews, newest moderated first

Sam R.
Jul 11, 2026
Great customer service
Great customer service and a great product. Regularly contacted me with updates about my delivery from the US to the UK. Very happy !
Response from BaskoraaAug 27, 2026
Hi Sam, thank you for this. International delivery can sometimes feel like quite a journey, so I’m really pleased our updates helped you feel informed throughout. Most importantly, it’s wonderful to know that you’re so happy with the product now it has arrived. It was a pleasure looking after your order. Look forward to dealing with you in the not too distance future!
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Adam S.
Jul 5, 2026
Excellent customer service
Excellent customer service and they were really helpful to me over email. Quality of product was also great
Response from BaskoraaJul 5, 2026
Hi Adam, Thank you so much for your kind review. It was an absolute pleasure helping you, and we’re delighted to hear you’re happy with both the service you received and the quality of your Lumea Marble Globe Lamps - they're really cool! We hope it brings a nice touch to your home, and if we can ever help again in the future, we’re only an email away. Thank you for choosing Baskoraa.
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Nancy D.
Jun 29, 2026
Spectacular!!
1 - we love the lights and the communication has been stellar. 2 - We had a 2nd order and it was stalled for two weeks in the shipping process; Joshua was very helpful and tracked down what may have been occurring and communicated every single day until we had our order. Kudos to this company for such great service.
Response from BaskoraaJun 29, 2026
Thank you so much for your kind words, Nancy. It was a pleasure assisting you, and I’m really pleased to hear that you’re happy with both your lights and the service you received. While the unexpected shipping delay on your second order was frustrating, I’m glad we were able to track everything down and keep you updated until it arrived safely. You were so wonderful to deal with :) We truly appreciate your trust and support, and we look forward to helping with any future lighting projects you may have. Enjoy your new lights!
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Megan S.
Jun 26, 2026
Top-Notch
We ordered cabinet hardware from Baskoraa, and they are absolutely stunning. The quality is top‑notch and even more beautiful in person. But what really sets this company apart is their customer service. After installation, one of the handles unexpectedly broke. I reached out to their customer service team, and they replaced it immediately with no hassle at all. When the replacement arrived, the color and bracket alignment didn’t match the original. I contacted them again, and they responded quickly, asked for photos to review with quality control, and sent out another replacement right away. They followed up multiple times to make sure everything was resolved, and their communication was consistently fast and helpful. It’s rare to find a company that stands behind their products like this. I will absolutely order from them again in the future.
Response from BaskoraaJun 27, 2026
Hi Megan, Thank you so much for taking the time to write such a thoughtful review. It was genuinely a pleasure working with you. While we’re disappointed one of the handles didn’t perform as expected initially, we’re really glad we were able to get everything sorted for you in the end. Quality is something we take seriously, which is why we asked for the photos and reviewed them with our QC team before sending another replacement. Feedback like yours helps us improve, and we’re grateful you gave us the opportunity to make things right. We’re delighted to hear you’re happy with the finished result, and we truly appreciate your patience throughout the process. We look forward to helping with your next project whenever you’re ready. Thank you again for choosing Baskoraa!
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D.E. B.
Jun 23, 2026
Lamp Delay Resolution
My lamp was initiatlly delayed by the shipper and I ended up waiting almost a month. However, upon reaching out to Baskoraa support, Joshua gave me a prompt response and within 72 hours a replacment was in route to me. Fantastic and prompt service left me impressed, especially with the profesionalism of handling an issue caused by someone else in the supply chain.
Response from BaskoraaJun 27, 2026
Hi David, Thank you for your kind words. We honestly know how frustrating shipping delays can be, especially when they’re outside anyone’s control, so we’re really pleased Joshua was able to get a replacement organised quickly and keep everything moving. He’s a great asset to our team! Our goal is always to take the stress away from our customers, even when the issue sits elsewhere in the supply chain, so it’s great to hear that came across. We appreciate your patience and your support, and we hope you enjoy your new lamp for many years to come.
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Julia Hayden She / H.
Jun 16, 2026
Joshua
Joshua, the client care manager, was a delight to correspond with via email. He helped me by providing all my options with as much detail as possible so I could make an informed decision about my case. Very pleased with their correspondence and professionalism. As they are a small business, wait time to hear back are a bit longer than my preference, but the care in which they answered my questions makes it all worth the wait!
Response from BaskoraaJun 27, 2026
Hi Julia, Thank you for your lovely review. It was a pleasure helping you work through the available options, and Joshua will be genuinely pleased to know his assistance made a difference. We also appreciate your honest feedback regarding our response times. As a growing family business, there are certainly busy periods, but we’d always rather take the time to provide a thorough and helpful response than a rushed one. Thank you again for your patience, your understanding, and for choosing Baskoraa. We hope we have the opportunity to help you again in the future.
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leah
Jun 12, 2026
Great mini dehumidifier!
Wow! I have ordered 3, yes 3 mini dehumidifiers. I started with one and loved it, decided to second, and then a a third. This little humidifier works well for 1 room. And - it is so quiet as well as easy to use. Plug in, turn on and you are set. One last thing, customer communication is AMAZING! I would not hesitate to order another dehumidifier if needed.
Response from BaskoraaJun 27, 2026
Hi Leah, Three dehumidifiers… we think that says it all! Thank you so much for coming back to us again and again. There’s no greater compliment than a repeat customer, and we’re thrilled they’ve been performing so well for you. We’re especially pleased to hear you’ve found them quiet, effective and easy to use, and thank you as well for your kind comments about our customer support. We always try to provide the same level of care after an order is placed as we do before it. We truly appreciate your continued support and look forward to helping you again whenever you need us.
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Kevin G.
Jun 11, 2026
Great customer service
Great customer service. I love my clock!!
Response from BaskoraaJun 27, 2026
Hi Kevin, Thank you for your review, those Aurelian clocks are superb - very popular of late! So we’re pleased to hear you’re enjoying your new clock, and we’re equally happy that our team was able to provide the level of service you expected. We really appreciate you choosing Baskoraa, and we hope to welcome you back again in the future.
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