BaskoraaReviews of baskoraa.com

Response from BaskoraaOct 5, 2026

Hi Rachael, Thank you for your review. You were right to raise the concerns you did, thank you! And after completing our investigation we confirmed that the chandelier supplied did not fully match the specifications shown on our website. We’re sorry that it took longer than it should have to get you a clear answer. Since your review was posted, I continued working through the issue with you and we’re pleased that we were able to reach a resolution you felt was fair, including a goodwill refund. We also really appreciated your subsequent message acknowledging the effort made to investigate the issue and resolve it properly. Thank you again for giving us the opportunity to put this right. Warm regards, Joshua | Client Care Manager

Response from BaskoraaMar 17, 2026

Hi Mia, Thank you for taking the time to share this — it really means a lot. I know there were a few bumps with the shipping, so I genuinely appreciate your patience throughout. Situations like that aren’t ideal, but we always do our best to stay on top of things and get everything resolved as quickly as possible. I’m really glad our team was able to support you along the way, and that we could get everything sorted in the end. If you ever need anything in the future, we’re always here to help. Best regards, Baskoraa.

Response from BaskoraaMar 17, 2026

Hi Arlene, Thank you so much for taking the time to write this — it genuinely means a lot. I know that situation wasn’t straightforward, especially with the return getting held up in customs, so I really appreciate your patience throughout. In hindsight, for a situation like this, we would have arranged the return back to our U.S. warehouse to avoid that kind of delay — but I’m really glad we were able to step in and resolve everything smoothly and promptly for you in the end. Your kind words about the team truly mean a great deal. It was a pleasure dealing with you, and we’d be more than happy to help again anytime. Thank you again, Arlene — very much appreciated. Kind regards, Baskoraa.

Response from BaskoraaMar 17, 2026

Hi Kamera, Thank you for sharing this — I really appreciate it. I remember this one, and I’m sorry again that the color wasn’t quite what you were expecting when it arrived. That’s never the ideal first impression. I’m really glad though that we were able to step in quickly and make the whole process simple for you — that’s always the priority on our end. Your comment about ordering again because of the service genuinely means a lot. That’s exactly what we try to stand for — being easy to deal with and making sure you’re looked after if anything isn’t quite right. It was a pleasure helping you, and you’re always more than welcome back anytime.