brandi P.
Amazing Product and Company
Henry with the Customer Experience team was incredible working with me on a return. I loved the product, just overbought on quantity! He is patient, kind, and helpful ensuring a smooth return and refund experience. I am so excited to install my sconce lighting and will definitely purchase from Baskoraa again! Thank you, Henry and Baskoraa team for amazing products and amazing customer experience!
Response from BaskoraaMar 17, 2026
Hi Brandi, This was such a lovely message to read — thank you. I remember working through that with you, and I’m really glad we could make the return and refund process smooth, especially given it was just a case of ordering a little more than needed. That happens more often than you’d think. It’s great to hear you’re excited to get the sconces installed — I’m sure they’ll look fantastic in your space. Thank you again for your kind words about both the product and the experience. It was genuinely a pleasure helping you, and we’d love to work with you again anytime.