Brittnie S.
The information on their website is intentionally misleading, expect very long wait times and issues returning
The information on their website is intentionally misleading. They go on and on about tracking options, and ease of return, and they explicitly mention 1-2 day ship times. They shipped this more than a week after I ordered it and then tried to gaslight me about my order date, telling me that I ordered a day later than I did, even though it was explicitly listed in the email. This light took weeks to arrive, and then to actually return you have to pay to ship it back overseas making it pretty cost prohibitive to do. Customer service lied to me, and I was misled through the whole process. Would not order anything from them again. The quality of the flint seems fine, but was definitely overpriced.
Response from BaskoraaMay 27, 2026
Hi Brittnie, We respect all customer feedback, however we do feel it is important to clarify several statements in this review that are factually incorrect. Your order was delivered within 10 business days, which falls within the 7-10 business day delivery timeframe clearly stated on our website and order confirmation emails. At no stage did our team intentionally mislead you regarding shipping timelines. We have also carefully reviewed all communication records and could not locate any return request submitted to our support team. We offer a 30-day return policy, and U.S. customers are able to return eligible items domestically through our California return facility - not overseas as stated in your review. Additionally, while we understand frustration can happen, our team remained professional and transparent throughout all communication despite multiple aggressive interactions directed toward staff. We fully stand behind providing accurate information, responsive customer support, and fair resolutions for our customers. We are always happy to assist constructively should you wish to contact us directly. Regards, Joshua - Baskoraa Support Team