BasicTalkReviews of basictalk.com

I had to argue with the rep to cancel my service because I got a bundled package with time Warner. They just charged me for a new month and refuse to credit my account for the month of service I'm not receiving. The rep said they have no way of issuing a credit, how does a reputable company not have that capability.

I tried to transfer my old number on Basictalk and three weeks later it's still not done. Their system must be full of bugs cause it keeps returning an error but, they don't tell you what's wrong. Numerous conference calls with their off shore "customer service" doesn't help either. Additionally, every time you logon their system forgets what your password is and you have to go through their "forgot password" nonsense. Stay away from this joke.

The service was fine while we had it but I went with a triple play. I've been trying to cancel for months. They keep charging my credit card, I call, once the reversed the charge, but since then it's been one horrible call after another. The phone number is for cancellations only, so there is no dispute that that is my intention. I will be cancelling the credit card just to make it stop. Requests to speak to supervisors is useless. Promises of returned phone calls are lies. Never, ever using WalMart again for anything because of this experience. Horrible, horrible customer service.

Our landline is with Frontier and our phone number number has been checked as eligible to transfer to basic talk. Basic Talk claims to have submitted the "Number Transfer Authorization Form" to Frontier on July 24, today is Aug 29, 2017. The FCC has communicated with Frontier and determined that Basic Talk has not submitted any requests to transfer our number. Now I had to submit a complaint to the FCC charging that Basic Talk has not met their end in promising transferring our old number to my account to basic talk within 15 days. The FCC will be now contacting Basic Talk. My Account # is 1013535343.

I have been using Basic Talk for years now, I never have a problem, never! The connection is good, the service is excellent. If there is a fault with it I have yet to find it.

I am waiting on hold for over 3 HOURS to cancel my SERVICE!!

The service is fine. However, I called 3 times and was very clear that I was cancelling my account. They agreed to cancel during each call, but never cancelled it and continued charging my account. Then, they refused to issue a refund despite the fact they openly admitted that they could see I had called and that it hadn't been used in over a year. I would not recommend Basic Talk to ANYONE! They are a scam!!

The service is really NOT bad. They have clear service no tech issues. I made and received calls very nicely and easily. However when I canceled I called >> TWO TIMES BOTH CALLS WERE RECORDED) they continued to bill me and take the money out...over and over again...then when I changed my card they continued to try to take the money out. IF they would become decent about their billing practices they would be a wonderful service because that is the only issue I had with them. As it is I will not go back with them or recommend them thank you.