BasicTalkReviews of basictalk.com

DO. NOT. GO. WITH. BASICTALK. COMPLETE SCAM. THEY CONTINUE TO CHARGE US AFTER WE CANCELLED OUR SERVICE THREE MONTHS AGO AND THEY SAY THERE IS NOTHING THEY CAN DO. THEY ARE VERY CARELESS, CAN'T EVEN GET AN EMAIL RIGHT. THEY WON'T LET ME SPEAK TO THE SUPERVISOR EITHER. VERY RUDE AND NOT CUSTOMER FRIENDLY. DO NOT GO WITH BASICTALK. PUT ME ON HOLD FIVE TIMES AND THEN I SAID LET ME SPEAK TO YOUR SUPERVISOR AGAIN, AND HE SAID OK. THEN WHILE ON HOLD THEY HUNG UP ON ME. DO. NOT. GO. WITH. BASIC. TALK.

I have been with them for 2 years now. It's been painless since, and never got any problems at all. Billing has been reliable. The phone quality and availability has been reliable, too. Free nation-wide calls are great. It is very competitive price (only $10 + tax per month), and best of all, it is a monthly contract, and no need for annual commitment. If things gets unreliable in the future, then you can quit any time. The only cons are the lack of feature sets that other companies have, such as FAX capability, international call option, and call-blocks. So, I can recommend BasicTalk to those people who only want a very basic feature set. I was hoping that they would improve some feature set while I join, but unfortunately, no improvements has been seen, so that I will try other company, now. But, don't get me wrong. I still highly recommend BasicTalk IF you only need just a basic local/nation-wide call feature.

I went around in circles with the agent to cancel my service. He kept giving me the same offer over and over again to keep it. This went on for about 10 minutes until I started yelling. If it wasn't for the poor customer service they would have got 5 stars.

Had trouble transferring our old phone number from Frontier. Basic Talk said the address on the account was incorrect. We checked with Frontier and we had the correct address. The 'chat' support is ineffective in resolving issues. They had no desire to help resolve the issue but simply kept telling us that they needed the correct address. Cancelling service to work with a different voip provider. I guess the cost of operating cheaply is poor service.

Basic Talk First Year Cost $119.00 Magic Jack First Year Cost: $89.85 Difference = $29.15 Basic Talk Second Year Cost $119.00 Magic Jack Second Year Cost: $35.00 Difference = $84.00 Monthly cost: Basic Talk = $9.99 (Plus tax and fees and if it stays at this rate) Magic Jack = $1.67 (if it could be billed monthly which it can't) So Basic Talk customers are you stupid or just really bad at math?

I have tried to change the billing date multiple times. They will not do this until you threaten to cancel services. Then they claim to give you an account credit, which latter turns out you must pay back. The bill makes no sense as your only getting 10 days of service before being charged again. BBB here I come!

I decided I didn't want to deal with the major companies anymore because they charge a fortune for "nothing". We rarely use our home phone, but needed to have one "just in case". I have been extremely pleased with Basic Talk and I tell everyone they should give it a try!!

My family's used Basic Talk for our home phone service for almost a year now and we love it! It was very simple to set up and use and is extremely reliable. The only suggestion I have would be to add the ability to use my Basic Talk line as a fax line. Other than that I wouldn't change a thing!