BasicTalkReviews of basictalk.com

I was a happy customer for over 10 years. In fact, when I first signed up it was "BasicTalk by WalMart." Then 6 weeks ago we no longer had a dial tone. In fact, when we would pick up a receiver we would get a "your device is no longer registered by this service." Followed by dead air. I went thru all the self-help steps for re-establishing service without success. I finally reached a support person after getting a hold message, saying "BasicTalk support staff can only offer help in closing your BasicTalk account." When I got the live agent, they confirmed that staff were only available for terminating service.

The service provider over the nine years was alright. But I had to cancel because of moving with my daughter out of state. They had just deducted a payment on the 25th for the next month. I advised I wanted the service canceled that day on the 3rd of the month. Only after she canceled was I told I would not get a refund. When I ask to speak with someone else she put me on hold and when she came back she said she would give me $8.00. Mind you the bill was $16.47 per month and I was only seven days into the new billing cycle. The only reason I got it was because I told her I was going to tell people to run from this company. I think it is ethical unfair for a company to not give you a refund for service you are no longer need or able to use.

I've NEVer had Basic Talk in my Life!! But somehow they're billing my account and have been since June of 2023 for $1.99, twice each month for 10 months. I called and this Asian lady, that you can barely understand, told me to call my bank. Then I'm given the number from the bank, to call the telephone number they have on file for them. I do and I'm Forced to leave an E-mail. I want my money refunded and the FCC to look into this. This is nothing more than Theft. I've been a customer of either Verizon or Spectrum for over a decade and Never needed Basic Talk. I had to go on the computer to find out who they are. If my money isn't put back into my account in 24 hours, I'M CALLING THE COPS !!! If it wasn't for the App "Rocket Money", that I recently downloaded, I would have never known they were stealing from me.

Our home phone, connected to the Basic Talk modem via Ethernet, suddenly stopped receiving calls. We could call out, at least, and this system has worked well for the past decade or so of our subscription, but things quickly got worse. Now we're not able to make calls as of yesterday (03/07/2024), and the company sent an email advising us that our service was terminated, and that they needed to legally advise us that we have no emergency (911) call capability! My interactions with customer service were cordial, but they could not resolve the original problem. Basic Talk was a good phone service, but apparently they're not maintaining good customer relations or support.

Their service is all good until you run into a problem. Customer service is absolutely useless.

Refuse to stop payment! I filed a stop payment through my bank and instead of being honorable and accepting this, they changed their company ID. Disgusting behavior to an elderly person!!!!

Basic Talk [Vontage] has been taking my money for 1 year. They haven't honored the agreement. There has been no service for a year (No dial tone). I've followed all of the cancellation instructions, but they never honor that. They ignore all emails, calls, and cancellation requests and continue to deduct money even knowing that haven't provided the service. They put you off and tell you they will call you back in 24 hrs, but they even lie about that. I asked to cancel on the cancellation line. The lady tried to get me to accept a new box for $79, but refused to address all the money they have taken and failed to provide service (no dial tone). Why would I accept another box after 1 year of no service, with no way to cancel, that they will honor! I've placed stop payments and they just change the amount the next month to keep taking money. I've asked for a full refund and they say they will call you back, but they don't. Basic Talk used to be good years ago. NOW, NOT SURE WHAT CHANGED SINCE THEY WENT DARK, IT'S ALL A SCAM TO GET YOUR MONEY!! They don't care if you have service or not, which is a violation of the agreement. If you place stop payments they will change the amount to continue deducting money so you lose stop payment fees. NIGHTMARE!!!! Cancel your business card on file (Even if it is a pain to do so). They will not stop deducting. This went on for almost one year. Horrible customer service! They are unapologetic scammers! How does a company ignore tech support requests knowing the line does work, but find ways to continue taking your money without providing service - SCAM that's how!!!!!! Week of 11-14-2022 still not refunded received!

Basic Talk has been a great service for me for years...until the last 6 months. I've been with them since before 2015. I use the line mostly as a message line while my main line is my cell. It was great to have an inexpensive service for that rather than pay the high charges from other companies. I can't make a call without static overload. People often can't hear me, I often can't hear them. I understand that Vonage is not adding anymore BT customers so those of us that still have it are basically grandfathered. I'm sure this is why there's no support and service is poor now. I think Vonage is trying to push us all out. If they don't want to provide the service anymore, why not just give us notice so we can find another carrier. I'm very disappointed.