BasicTalkReviews of basictalk.com

The service provider over the nine years was alright. But I had to cancel because of moving with my daughter out of state. They had just deducted a payment on the 25th for the next month. I advised I wanted the service canceled that day on the 3rd of the month. Only after she canceled was I told I would not get a refund. When I ask to speak with someone else she put me on hold and when she came back she said she would give me $8.00. Mind you the bill was $16.47 per month and I was only seven days into the new billing cycle. The only reason I got it was because I told her I was going to tell people to run from this company. I think it is ethical unfair for a company to not give you a refund for service you are no longer need or able to use.

I went around in circles with the agent to cancel my service. He kept giving me the same offer over and over again to keep it. This went on for about 10 minutes until I started yelling. If it wasn't for the poor customer service they would have got 5 stars.

I LOVE THE SERVICE. JUST HAS ALOT OF KINKS.

More than I would like to say, people on the other side of the conversation say that my phone has dropped out and asked me to repeat my words. I am using Basic Talk and the other side of the conversation is using a land line. Not sure why this occurs because I have plenty of bandwidth of 60 megabits download and 20 megabits upload. I never had this problem with Optimum Voice from Cablevision, I have to seriously consider the problem and whether I should stay with Basic Talk or return to Optimum Voice and pay extra for the uninterrupted service. It is not evident it is going to happen until it actually does and people complain that they can't hear me.

I am happy with basic talk thus far but am not happy that yoy can't use *67 to block your number when calling.