Barton Watch BandsReviews of bartonwatchbands.com

Like previous reviewers, I ordered a watchband in January, and to this day, have never received my shipment. I have contacted them twice to either demand an update on my order or refund my money, but they don’t even have the courtesy to reply. Do not order from this company - they are sharks.

I have ordered watch bands from this company several times in the past and was pleased with all of the bands I ordered, so when I needed another one I ordered from them again. I placed the order on Feb 27, and received a shipment notification on Feb 28. To this day (March 28) the status shows as shipping label created. I contacted customer service and left 3 voice mails, sent 2 emails and sent in 2 support requests on the website. I have yet to receive a reply to any of these attempts. I am appalled that they have started treating their customers this way. They sell great products, and while their prices are a little higher than most, I thought the quality was right. Seeing how they treat customers is really unfortunate and they have easily lost a loyal customer by treating me this way. I ended up filing a claim with my credit card company to get a refund. I will not be ordering from them again I understand that there are supply chain issues, but not responding to your customers is an extremely bad business practice and is frankly disrespectful.

Terrible customer service. Wrong order received. No answer from emails no answer from calls, nothing. I think this company is now an empty shell with no employees.

I bought a watch bank over a month ago and saw their shipment notice went out; but now I still haven't received it. I wrote two emails to them to chase; no response. Now I'm starting to wonder if their website is really a scam...

Do not order from this company. None existing customer service. Read the reviews om facebook and so on.

I received a watch band that appeared to be very nice quality but was too small so I left a message at their office (based on their website encouraging me to do so). After a week or so I had heard nothing so I sent them an email just before writing a negative review here, which was copied to them. Whether or not it was prompted by the negative review, they did get back to me today and they were certainly sincere in wanting to help. Unfortunately, the trans-border logistics make it impractical to return anything from Canada and the selection of Barton watch bands on Amazon.ca (which they recommended) is very poor. If I was Barton, I would not offer to sell directly to Canadian customers. If you're in Canada, you're probably best to go to a watch shop in person or see what you can get from an online distributor who ships from Canada. I would have liked to reward Barton's efforts today by purchasing from a Canadian Barton distributor but ended up having to buy another brand of watch band. If I lived in the USA, this would have been easy and I would have been a happy Barton customer. I bought a watch tool and a watch case from them, and both of those products are excellent. They're nice people and this is nothing personal. I wish it could have worked out better.

I ordered several items from them in the past and was pleased with all of the bands I ordered, so when I needed another one I ordered from them again. I placed the order almost a month ago, but never received a notification that it shipped. I checked the status of my order and found that it still had not shipped by last week. I contacted them four times via email and called on one occasion, though received no replies from any of these attempts. I am appalled that they have started treating their customers this way. They sell great products, and while their prices are a little higher than most, I thought the quality was right. Seeing how they treat customers is really unfortunate and they have easily lost a loyal customer by treating me this way. I ended up filing a claim with PayPal to get a refund. I will not be ordering from them again until they take ownership of these issues and treat customers better. I understand that there are supply chain issues, but not responding to your customers is an extremely bad business practice and is frankly disrespectful.

STAY AWAY!! If I could leave negative 5 stars I would. Stay away from this company. I ordered 2 leather NATO watch bands, 1 week later I received a band for an Apple Watch, which I don’t even own. I even live in the same state as this “company”. And that delivery took a week. Sent 3 emails, no response, called 3 times and left a message, no response. Maybe they have a good product, I have no idea. If you don’t get what you order, what’s the point?? The absolute WORSE customer “service” I’ve ever seen, if it even exists. They’ll be happy to take your money though! UPDATE: Barton finally sent an apology by way of email, then sent what I had originally ordered, so they finally made things right, just don’t be in a hurry. I received a message from someone in Canada who apparently received my order and I received an order that belonged to someone in Germany. A shipping cluster.