Ivan
Order not received
Ordered a month ago, still waiting for the item. EDIT: Item eventually arrived, but the time it took is ridiculous.
Shop hundreds of watch bands for thousands of watches. Leather, Silicone, Nylon, Canvas, Rubber, NATO Style & Quick Release Watch Straps. Many colors, lengths & widths. Exceptional service & guarantee. Common watchband widths including 16mm, 18mm, 20m...
Barton Watch Bands (bartonwatchbands.com) has 275 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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275 approved reviews, newest moderated first
Ivan
Ordered a month ago, still waiting for the item. EDIT: Item eventually arrived, but the time it took is ridiculous.
Gabriele
The bands are very nice quality and i‘m fully satisfied. After problems with UPS i got very fast response and friendly help by their customer support (Tina 👍). Shipping to Germany was about one month but everything went well.
Rupert
I ordered a watch strap from Barton Watch Bands six weeks ago. I received tracking information which tells me nothing. I never received the product. Their 'customer services' don't reply. Avoid this company!
Response from Barton Watch BandsMar 7, 2023
Hi Rupert, We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that. Am I to understand that you never got your order? We have made some big changes in our customer service department and warehouse to make sure we serve you better, as you deserve. Please send us a message at [email protected] so we can resolve your issue if it still stands. We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business. Cory Barton Watch Bands
Aroosh N.
Nonexistant customer service. Ordered a strap and paid extra for expedited 4 day delivery. 11 days later the strap still has not been delivered. Sent plenty of emails no response. Called the customer service number, no response just an automated answer for a reply within one week. After multiple attempts, emails, customer support requests eventually got through to someone who could not have been bothered. Whatever you do, DONT ORDER From their website, use amazon if you have to for the amazon protection. Had a similar experience one year ago when I tried to contact them with some queries and whilst their website touts multiple methods to contact/receive support, none were ever answered even a year later. This reaffirms that this level of nonexistent customer service is consistent and standard and the brand is least concerned with improvement. Edit: the fact that it took their customer service only 8 months to reply as below 👇 is evidence enough of what to expect however I suppose any reply at all is better than previous experience so perhaps there’s hope yet. Shame though as the straps themselves are pretty decent.
Response from Barton Watch BandsMar 7, 2023
Hi Aroosh, We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that. We have made some big changes in our customer service department and warehouse to make sure we serve you better, as you deserve. If there is anything we can do to follow up on your issue, please send us a message at [email protected] so we can resolve it. We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business. Cory Barton Watch Bands
Dominic V.
I ordered a replacement watch band. It wasn't clear what currency the site was in so I ended up paying a lot more than I intended for the watch band, I thought it was an Australian micro site because of the link I took to get to it. I was charged in USD so it ended up being quite expensive. As soon as I completed the order the spam emails started, sooooo many of them. It is really annoying and they don't make it clear on the subscriber options to only receive order updates, so if I unsubscribe will I still get notifications on my order? How can I share how great my life is now with a Barton watch band if I don't even have the product yet? Honestly you'd think they were curing cancer or something the way they bang on about how great your life is going to be if you had one of their products. Still waiting on the watch band for three weeks now, better be perfect when it gets here.
Vincent T.
Ordered 2 straps from them, only received one in the shipment. Could not contact them in any form, tried all of the usual channels, email, web form, phone, text... nothing. DO NOT ORDER FROM THEM.
Response from Barton Watch BandsMar 7, 2023
Hi Vincent, We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that. We have made some big changes in our customer service department and warehouse to make sure we serve you better, as you deserve. Am i to understand you never received your second band? That's unacceptable. So please send us a message at [email protected] so we can resolve this. We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business. Cory Barton Watch Bands
Sarah
I did not receive my items. Zero contact from seller. Paypal dispute opened but still waiting for my reufnd. DO NOT BUY
Response from Barton Watch BandsMar 7, 2023
Hi Sarah, We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that. We have made some big changes in our customer service department and warehouse to make sure we serve you better, as you deserve. Am I to understand you never received your order at all? Please send us a message at [email protected] so we can resolve this. We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business. Cory Barton Watch Bands
Robbie K.
Same as others as of late. I ordered a strap which arrived on time but contained the wrong option, I emailed them and sent web forms but got nothing in return. I raised a case with PayPal and within days had a reply saying I'd get the correct strap sent and an extra strap of my choice as goodwill. I thought cool and cancelled the PayPal claim. After that point I have heard nothing and it's been several weeks. Looks like they waited for the case to be closed as now it cannot be reopened again. So no refund, no correct strap, no communication yet they are active week round on social media posting photos and sharing other people's posts... Stick with strap suppliers with a better reputation folks such as Watchgecko, Crown & Buckle, Watchobsession and Watchbandspecialist. You actually get quick responses from them when you need assistance.
Response from Barton Watch BandsMar 7, 2023
Hi Robbie, We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. From your account, this sounds horrible and unacceptable. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This recently caused delays in the ways we serve our customers, and we regret that. But we are catching up on these old messages and we have made some big changes in our customer service department and warehouse to make sure we serve you better, as you deserve. If there is anything we can do to follow up on your issue, please send us a message at [email protected] so we can resolve it. We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business. Cory Barton Watch Bands