Barton Watch BandsReviews of bartonwatchbands.com

Response from Barton Watch BandsSep 7, 2026

Thank you for contacting Barton Watch Bands and for bringing this to our attention. We apologize for the confusion during the checkout process. For reference, all of our products come with a 100% customer satisfaction guarantee within the first year of purchase. We would be happy to help with a return and refund for the 2nd strap. We are not like the other company you mentioned. There will be no exuberant postage fee or processing fee to return an item. We can be reached at [email protected]. We look forward to assisting you.

Response from Barton Watch BandsJul 16, 2026

Thank you for taking the time to provide some feedback. I am sorry to hear that your experience was not up to our standard. It is rare, but it sounds like our shipping software experienced a glitch. We would love to make this up to you. Could you please reach out to [email protected] Attn: Josh I would like to get a complimentary strap headed your way. This is a small way of saying thank you for your patience and understanding. We are a small business that is based in Dallas, Texas. We take great pride in our offerings and customer service. We are sorry to have let you down. Thank you for considering Barton Watch Bands. We will await your reply.

Response from Barton Watch BandsJun 9, 2026

Merci d'avoir pris le temps de nous écrire. Je suis navré d'apprendre que vous avez rencontré un problème lors de la réception de votre commande. Ce genre de situation est rare et ne devrait pas se produire. Nous vous présentons nos excuses au nom de notre transporteur ; la livraison internationale peut parfois s'avérer complexe. Cela dit, nous exerçons notre activité depuis plus de dix ans. Nous sommes une petite entreprise passionnée par les montres et les bracelets. Nous ne conserverions jamais le paiement d'une commande qui n'a pas été reçue par le client. En cas de perte du colis, nous serions ravis de procéder à un nouvel envoi ou, au choix, d'effectuer un remboursement intégral de la commande. Si vous avez besoin d'une assistance supplémentaire, vous pouvez nous contacter à l'adresse [email protected]. Thank you for taking the time to drop us a note. I am sorry to hear that you experienced an issue with receiveing your order. This is rare and should not happen. We apologize on behalf of our carrier. International delivery can be tricky at times. That said, we have been in business for over ten years. We are a small business that loves timepieces and straps. We would never keep payment for an order that was not received by our customer. If a package goes missing, we would be happy to issue a reshipment or alternatively issue a full refund for the order. If additional assistance is needed, we can be reached at [email protected]

Response from Barton Watch BandsJun 9, 2026

Thank you for taking the time to leave us some feedback. I am sorry that things did not work out this time around. For reference, our standard length bands are designed to fit up to an eight inch wrist. This will fit the vast majority of both men and women. When available, our long offerings will fit up to a nine inch wrist. That said, our long offerings are only manufactured in the popular 20mm & 22mm lug width sizes. I will pass your message along to our product development team. They are always looking for ways to expand our collection. Thank you for considering Barton Watch Bands.

Response from Barton Watch BandsApr 21, 2026

Thank you for your feedback. We are sorry to hear that it took so long for your order to be delivered. This is extremely rare and should not happen. Orders leave our facility in Dallas, TX within 48 hours. Delivery within the United States typically takes 3-7 days. International orders can take up to 3 weeks. We truly apologize on behalf of our carrier that it took this long to receive your order. Rest assured, we will take the proper actions to prevent a delay like this in the future. Thank you for considering Barton Watch Bands.

Response from Barton Watch BandsFeb 18, 2026

Thank you for taking the time to leave us some feedback. We are sorry to hear about the shipping issue. Please be aware of any duties that may be charged by your home country. These are the responsibility of the customer. That said, if you were charged twice for the basic shipping cost, please reach out to us. We would be happy to resolve this issue in a timely manner. We can be reached at [email protected]

Response from Barton Watch BandsAug 6, 2025

Thank you very much for your 5 star review of Barton Watch Bands and our Customer Service department. We have been in business for nearly ten years and take great pride in our products and satisfied customers. We are honored to hear your joy and excitement for our company. We are here to help with any issue, small or big. Thank you in advance for spreading the good word of Barton Watch Bands. We will definitely see you again soon.