Bare NecessitiesReviews of barenecessities.com

Response from Bare NecessitiesFeb 4, 2019

We regret to hear that you had an issue with the delivery of your recent purchase. It is never our intention to have customers purchase items from our site that they don't actually receive, and our site is absolutely not a scam in any way. Once the merchandise leaves our warehouse, and is in the process of being delivered by the shipper, the precise location of the actual parcel is obviously not within our control. In this instance, upon being notified that you did not receive the package, we immediately launched an investigation with the carrier who delivered your package to determine the exact GPS location that they had delivered it to and confirm specific details to provide you with. It appears that you might have misunderstood what our representative had explained, since we would of course be happy to send you replacement items, and we would never expect you to pay an additional shipping fee in this circumstance. We would definitely have provided you with a refund once the investigation with the shipper was complete. Since you have placed several previous orders with us for many years without incident, you are certainly aware that Bare Necessities is in no way a company that is looking to scam our customers. We would appreciate the opportunity to rectify this situation, and recommend that you contact us at your convenience so that we can assist you. To follow up to what you added above: The associate who had sent you that correspondence was referring to our "refund / reship" policy. Since we cannot ship merchandise out of our warehouse without there being a corresponding transaction, we would have issued a refund for the amount of the parcel that was lost in transit, and then we would simply create a new order so that we could reship the items to you and charge your card for the items shipping out. The refund and the new charge would have canceled each other out, and you wouldn't be out any additional funds, and we would have been happy to expedite the shipping in order to get the package to you as quickly as possible at no cost to you. The "fee" that would be incurred was simply referring to the fact that you would see a new charge on your credit card for the new items, but you also would have received a credit for the items that were lost in the initial shipment, so the net amount would be zero. Again, we sincerely apologize for any inconvenience that you experienced as a result of the package not arriving to you as the shipper claimed they had delivered it to you. It is extremely rare that such a situation arises, and we certainly wish it did not happen with your package, but we do hope that if you need any additional assistance in the future, you will contact our Customer Service Department so that we can work with you to resolve any such unfortunate occurrence. Thank you for your understanding in this matter. To reiterate what was previously stated: Bare Necessities is in no way a scam. Bare Necessities is a reputable retailer that never would participate in fraudulent activity of any kind. We would have been more than happy to accommodate your request for replacement items, but since you disputed the charges from your order we were never paid for the merchandise that we had shipped to you. At this point, in order to resolve this situation as a gesture of good faith, we will work with you to ship out the replacement items, and would simply need you to contact our Customer Service Department at 1-877-728-9272 from Monday through Saturday 8:30 a.m. – 5:30 p.m. Eastern Standard Time.

Response from Bare NecessitiesJan 12, 2019

Thank you for taking the time to share your feedback about your recent Bare Necessities order. We pride ourselves on the fact that we offer an outstanding selection of intimate apparel in a vast range of sizes at a great value. Finding the correct size can be challenging enough, but obtaining beautiful garments at a reasonable price shouldn't be. Our top priority is consistently providing outstanding service to each and every one of our customers, and we are grateful for your patronage. Feel free to contact our Customer Service Department any time at 1-877-728-9272 to speak to one of our amBRAssadors for expert, individualized service. We hope that you will return to Bare Necessities in the near future, so that we may have the pleasure of assisting you again soon!

Response from Bare NecessitiesJan 11, 2019

We regret to hear that you experienced some frustration when returning an item you had purchased from our site. It is of paramount importance to us to ensure that our customers are satisfied with not only the items they purchase, but also if they should need to return something that isn't a perfect fit. We sincerely apologize if the representative you spoke with did not honor a promotion that you were entitled to, and we would appreciate the opportunity to rectify this situation. We will reimburse you for the amount of the return shipping fee, and would be happy to place a new order for the alternate item you would like and will apply the promotion that was in effect at the time of your original purchase, and will expedite the shipping to you as well. Please contact our Customer Service Department at your convenience at 1-877-728-9272 so that we may have the pleasure of assisting you. We look forward to speaking with you soon!

Response from Bare NecessitiesJan 9, 2019

We regret to hear that the item you purchased was received in less than perfect condition. That should never be the case, and we would appreciate the opportunity to ship you a different pair of the UGG Tasman slippers if you are still interested in this item. Please contact our Customer Service Department at 1-877-728-9272 if you would like us to place a new order of this item for you. In the meantime, we have waived the return shipping fee so that you will not incur any charges to send this item back to us. We sincerely apologize for any inconvenience, and appreciate your understanding in this matter. We hope that you will return to Bare Necessities again in the near future so that we may have the pleasure of assisting you.

Response from Bare NecessitiesJan 9, 2019

We sincerely apologize to hear that there was some confusion regarding your return shipment. We just checked the status of your return, and you were refunded for the items that you returned to us on January 3rd, the day that we received the return in our warehouse. Please be advised that sometimes credits can take a few days to post to your charge card account, but that depends on your specific financial institution that issues your credit card. We might recommend reviewing your credit card account, but you should absolutely see the credit of $21.03 that we issued back to your card on 1/3/19. We strive to provide outstanding service to each and every one of our customers, and regret that you thought you did not receive your refund in a timely manner, but it appears that might have been a misunderstanding. We truly hope that if you need any additional assistance, you will contact our Customer Service Department at 1-877-728-9272 so that we may have the pleasure of helping you with your future intimate apparel needs.

Response from Bare NecessitiesDec 14, 2018

Thank you for reaching out to let us know you were receiving banner ads of this nature. We sincerely apologize for any confusion with the difference in pricing you saw on our site and in the ad that popped up. Providing clear and accurate information to our customers is very important to us, and customer service is our top priority at all times. We are the largest online retailer for intimate apparel, and assure you we never intended for there to be a bait and switch of any kind. Unfortunately, it sounds as though the pop up ad that occurred was a result of an expired promotion that should have been inactive at that point, and we might recommend clearing the cookies on your computer to prevent this from reoccurring in the future. Please call our Customer Service Department at 1-877-728-9272 to speak with one of our amBRAssadors so that we can get you the bra that you were shopping for. As an accommodation, I will be happy to honor the price that you had seen on the expired ad. We are available from Monday through Saturday 8:30 a.m. – 5:30 p.m. Eastern Standard Time, and we look forward to having the pleasure of speaking with you soon.

Response from Bare NecessitiesDec 13, 2018

We sincerely apologize for any inconvenience in regards to the item you had ordered. I would be happy to help you determine where the item is that you stated you did not receive, but when I attempted to research this matter further, unfortunately I did not find an order in our system that you had placed with our company. We respond to to all e-mails promptly, and if you tried to reach us via telephone and a representative stated that they were not qualified to assist with your inquiry, then it appears you might have contacted a wrong number. Our Customer Service Department is comprised of a team of knowledgeable associates that consistently strive to meet the needs of every customer who needs assistance in a courteous and professional manner. If you have any further questions, or need any additional information, feel free to contact our Customer Service Department to speak with one of our amBRAssadors at 1-877-728-9272 from Monday through Saturday 8:30 a.m. – 5:30 p.m. Eastern Standard Time.

Response from Bare NecessitiesNov 21, 2018

We sincerely regret that the item you had tried to purchase was not available for fulfillment. When you had submitted your order, the product page on our website did clearly state "Hurry Only 1 In Stock" when you had selected that color and size. Unfortunately, as sometimes occurs in situations where retailers are down to the last remaining unit of inventory of a particular style, by the time our warehouse processed your request, that item had been shipped on a previous order and was no longer available. Our Customer Service Department did call you immediately to notify you that this item was no longer available and offered an alternate color, which you called us back to let us know you accept as a substitute item since the color you initially ordered was no longer available. As is always the case when placing an order, fulfillment is subject to availability - and we never charge for an item until it physically ships out of our warehouse. You were only charged for the one item that we did ship to you, and we would never take money on a card without having provided the corresponding merchandise associated with that charge. We are truly sorry that we ran out of the item you had initially been interested in purchasing, and wish we could have fulfilled your order completely. If you have any further questions, or need any additional information, feel free to contact our Customer Service Department at 1-877-728-9272. We are available Monday through Wednesday from 8:30 a.m. until 9:30 p.m., and Thursday through Saturday from 8:30 a.m. until 5:30 p.m. and would appreciate the opportunity to assist you with your intimate apparel needs in the near future.