Bare NecessitiesReviews of barenecessities.com

Placed an order for 2 bras on sale on September 28, 2024. They still have NOT shipped and no emails from the business. Sent them 2 emails now asking when it's shipping and NO RESPONSE. Just filed a chargeback with my credit card and got a refund. Website says they ship in no more than 3 business days. LIES.

*UPDATE*** Updating my review to 4 stars. 5 stars for customer service, 4 stars because their system is being funky, which I do understand is difficult for e-commerce but, it's important to communicate when issues arise. Thank you to Brandi who was able to provide me with my tracking number quickly and thankfully my order is actually arriving today. **** Placed order on the 29th. None of the items were out of stock. Have submitted 2 contact forms since to ask when they plan on shipping. No response. Not shipped yet. Now I have wait 30 days to dispute the charges with shoppay because they aren't communicating or fulfilling my order. Really wish I had a size that was easier to find in person so I didn't have to resort to using online sites.

If I could give them zero stars, I would. Long story short, I paid with a gift voucher and needed to return those items. When I replaced the items I was told it would come about 3 weeks faster if I put the new order on my credit card and when the returned items were received, my credit card would be refunded. NOT THE CASE. I am currently unemployed and need my money back on my credit card (as promised), not another gift voucher. I will NEVER buy from this company again so what the hell would I do with a gift voucher. I called credit card company and filed a dispute. LIARS!!! I do not recommend buying from these thieves. Unfortunately, the girl (Brittany) with whom I spoke about my final order of 9/10/24 is the one that told me she could have it refunded to my credit card. She brought it up, I did not ask for it that way. I questioned her no less than 4 times as I was shocked by her telling me that. So in good faith, I ordered on my credit card. I called several weeks later and another employee told me it would definitely be credited to my credit card. Maybe appropriate training is in order because I feel deceived. I feel since your employee told me that and made a mistake that you should make good on what she told me, but NO!

Their system messed up my ship to and bill to address. Shipped to wrong address and would not refund the order. They had shipped to me before. No one checked the account for accurate info.

I have been having an issue with finding a bra that is comfortable and fits right. I have received and returned several times and each time I have had to increase cost for many reasons. I have had to speak to many customer service people, but to Kim was very helpful, understood what I was asking and able to keep me as a satisfied customer!!!

Bare Necessities has such a tremendous selection- which is so meaningful when in a very hard to find, hard to fit size. Their customer service is second to none, and I could not have asked for more than the EXCELLENT service they provided! Erika was so incredibly helpful in finding the correct size and went above and beyond what I could have expected! This is my go to place always!!

I am extremely disappointed with the customer service of this company. I have been buying bras from this company for many years. I recently purchased a bra and it was never delivered. I got on the phone with customer service, she refunded the order and walked me through re-ordering the bra over the phone. When I received the bra, it did not fit. I reached back out to simply do an exchange, when multiple customer service representatives told me that the bra purchase was a final sale. Only the rep on the phone did not mention to me that it was a final sale. They all REFUSED just to simply give me an exchange so I could buy a new bra. Their bras are way too expensive to be treated like this. I would be very cautious about buying from this company. I have a horrible experience with their customer service.

Decent prices; good return policy. Main problem is the vauchers NEVER END UP in your emails. You are required to contact customer service during business hours to get help. The chat during off hours is to make you feel better, but they can't actually do anything. What this means effectivelly is you will easily miss a sale because you have to wait for 2 days to get help.