Bare NecessitiesReviews of barenecessities.com

Sent merchandise back for a refund 1 1/2 months ago and still have not received refund to my CC. I have sent 2 messages on their actual site explaining the situation and have not heard anything back at all. I would expect to have heard something back after using their own link from their site, but still waiting a month later.

HORRIBLE customers service. I've been waiting a month for my refund to be processed, then there's a wait for the money to actually be refused after the month long process. You can't get through on the phone. The chat takes forever to get a response

Returned 2 bras on 9/20/24 and have tracking history to show they arrived 9/23/24. Still don't have full refund more than 5 weeks after they received the items back. Have emailed repeatedly to no avail. Will not order from them again.

Update: I finally got my refund after formally filing a complaint with the BBB. I have been having problems receiving a refund, along with many other customers. I had not had an issue with my returns before this. I almost don't believe there are "system issues" for over a month. There has been no actual effort to give me a refund for the items that I no longer have in my possession besides unhelpful emails saying there's a "new system." I've been in contact for almost a month now. I was offered a voucher for store credit, but I no longer trust this business so I don't want to risk losing money again.

UPDATE 11/08/24 - I recieved a request for more information on my complaint. I provided the information, and literally within an hour I was contacted about my order numbers. I had a choice of store credit or a refund to be returned to my cc. I chose to refund to my cc. Thank you for the fast response. I used to order from Bare Necessities with no issues in the past. Now, good luck getting your money back. Even if you agreed to just take store credit as a refund. I returned 2 bras towards the end of September and they were recieved. Yet no store credit as a refund or a refund to my credit card. What kind of business does this? I wanted store credit because I thought it would be easier, and just order 2 bras with the returned money.

Horrible. Website states will send out in 1-3 days and 5-7 days for shipping. It took 9 days for them to even get it sent out and the expected arrival date is an additional 11 days. Had I known, I would not have ordered it. I needed the bra for an event. When I realized they didn't send it after 8 dsys? I left messages stating I needed it by Nov2. They should have sent it s faster method to assure me it would arrive in time. Instead they sent it with a method that exceeded the 5-7 days it is promised in the website. I ordered in plenty of time had they sent it out in time. It is scheduled to arrive 3 days after my event. I don't need it now. I had to find another bra for my event today. I was told it couldn't be returned because it was a final sale. That is unacceptable that I can't return a $60 bra that took 2 times as long as they stated it would take to arrive. This is very bad way to run a business.

**THEY HAVE BECOME CORPORATE** IT HAS TAKEN ME 2 MONTHS TO GET A REFUND** 🚨BEWARE🚨

I got an email stating that my return was received over 20 DAYS AGO and have still not been refunded. I have sent multiple messages through the contact form and have tried using the chat function but no one ever responds. I am going to dispute the charge with my credit card at this point. I have ordered from here in the past and never had an issue, but this is completely unacceptable. It's one thing to deal with "growing pains" as the response in all the other reviews say, it's another thing completely to not refund money that customers are owed and to not even respond to inquiries!!