Bare NecessitiesReviews of barenecessities.com

Unfortunately, I can mirror the two comments below regarding returns. I, too, have been trying to get my refund processed. They explained to me of the upgrade and each time I’ve called, there’s a promise of ‘catching up’ by weeks’ end. Finally told me that they would escalate to a manager who would handle it manually within 24-48 hours. Still no refund. My return was received by them on Sept 20th. I guess I’ll have to pursue through PayPal as well. Very disappointing and I urge anyone ordering to take these comments into consideration.

I've never submitted a 1 star review before but after contacting Bare Necessities to get the refund from my order 4 times, unfortunately, I need to file a dispute with Paypal. BN confirmed they received my return package on 9/26 and promised to process the refund by the end of that week every time I called. I sent the first inquiry via online contact form on Oct 6, then called on Oct 7, then again on 10/15 and 10/22. Each time a customer service representative promised to speed it up and get it processed by the end of the week. I was told the company went through a system upgrade at the end of September, so things were slow, but it's been a month now, and I just want to get my refund.

I have ordered from them several times before. This time I made a return that they verified receiving on 9/23/24. Still no refund. Are they having financial difficulties?

3 weeks waiting on a refund. their excuse a new system upgrade. awful company. I have to call my American express card to get my money back. don't do business with this mickey mouse company.

This company has the absolute WORST fulfillment process than any other company I've ordered from. My original order was on Sept 14, 2024. I followed the DHL & post office updates throughout the process. Only to find out that Bare Necessities had neglected to add my apartment number to the address (I never forget that). Now, a month later, I'm still waiting for the replacement product that was ordered on October 4. Today is October 13. I could have had someone walk it from Texas to SE Florida in less time. Response: I've been waiting a month, what's a few more days? UPDATE: The package was allegedly delivered, not to me. I tried to email Bare Necessities, but they've chosen not to respond. Use this company at your own risk. I changed the number of stars to 1, only because there is no -10!!!

This company has great customer service! It's difficult to find bras in certain sizes and they have a wide variety of styles to choose from, as well as other good quality lingerie and underwear at very reasonable prices. I had a slight problem with 2 bras that I ordered and customer service Nea Rodriguez addressed the issue quickly with an exceptional level of professionalism and poise, as it can be a little awkward describing bra issues with a stranger. Take advantage of their personalized bra fitting consultations as well!

I’ve been buying from bare necessities for years . Recently I bought a bathing suit bottom and top from here and the bottom did not fit as expected. All I wanted to do was exchange it for a different bottom . They do not have an exchange policy so I opted for a credit They received my return but did not issue my credit voucher. After a couple weeks I called to follow up as I am in a situation that the bottom I need may go out of stock leaving me with just a top. After calling customer service I was informed that a few weeks ago they had a system update that has now delayed my credit voucher. They have my money, they have the merchandise and I have just a top . The customer service department said I should wait yet another 7-14 days for my credit voucher. Totally unacceptable. I will not be spending more money with them. Go to LASCANA . Nice bathing suits with no hassle.

I’ve also been waiting for my order for over 2 weeks. They claim that they ship in 1-3 business days. I was able to finally speak with someone by email after emailing them 5 times. They let me know that they are in the middle of a system update to merge with Shopify and that orders are shipping out now. They claim that any orders made after 09/25/2024 were affected by this and they started shipping out on 10/01/2024. They also stated that this was communicated in the confirmation email for my order. First of all, they did not communicate this information in the confirmation email. Second, why didn’t you tell the consumer this information so that we can make informed purchases? Had I known that you were in the middle of business issues, then I would number one, understand the delay and number two, maybe think twice about placing an order at this time. They aren’t being transparent. Lastly, why have deals and promotions around the time of a system update to make more people want to order and cause more conflict? Sounds like a shady business to me and they don’t care about you. It is all about the money that they currently have of mine but I have no product. *Update* Received a reply and they did cancel my order because it was “stuck” in the system and they gave me a refund. They even offered to give me free shipping if I wanted to reorder. I will change my rating since this was quickly rectified after my complaint but it was still an inconvenience.