Banfield Pet HospitalReviews of banfield.com

absolutely soul-less and disgusting company. I called to cancel my wellness plan because I have to put my dog down today. I was told that since I am canceling while the contract is still underway that I have to either pay the balance for services above the monthly premium that she received under the wellness plan or pay the remainder of the contract--so $600 or $219. I have been paying Banfield for their "wellness plan" for over 15 years--from the time when my dog was a healthy puppy and barely used the services. I've also paid out of pocket for many services and tests that were not covered under this unuseful plan. I'm certain they've gotten their due over the years. The fact that they don't have a proper exit option for people who have to euthanize their dog through Banfield (which means i'm going to pay them for another service today) or whose dog naturally passes is incredible! It just shows the greed and lack of care for the animal and owners. I am in the middle of grieving and they were concerned about recouping whatever they could from me and my dog's suffering.

Had a wellness contract for our puppy. Went well for first year but then they only allow drop offs. Our dog would have to sit in a crate for many hours to be seen. Sometimes they would give us a drop off date a week or two away for a sick visit.

Don't forget everyone this is a business for profit. So everything is expensive including veterinarian service. I do think Veterinarian Service is worse cuz at least with homeless people you'll be seen and treated and at least just rack up more and more debt. The Banfield on Mueller in Austin TX was a frustrating and overwhelming experience for me. And it's the little things that add up. For example why is the veterinarian talking to me on the phone. With the amount of money that one is paying, we should be able to have an in person conversation. And when you give a person bad news why do it over the phone? Why not give them the option to come in. And there's something off. The veterinarian Dr Moore is so cold and non empathic that it just makes you sick to your stomach. In fact I had the manager talked to me and attempt to be more sympathetic and even say that veterinarians can be very clinical. I can't afford any further treatment. And in my opinion it just kind of felt disorganized there. That's what upsets me like the quality of care and service overall. I don't trust them. The manager tried to reassure me that regardless of what the veterinarian said that it's my choice and that they're there to support me but that's not really true because they're not going to hold my hand or not going to wipe away my tears. And for anyone who's had a sick pet it's pretty much well let's try this and let's try that and not give you the full story up front. You will end up with thousands and thousands and thousands of dollars and possibly a huge dilemma if your pet is sick and old. I was treated badly I think because I mentioned about my mental health being poor and I kind of got that look and talk about you could try this? I can't pay the last bill and it's going to go to collections and it's going to be horrible for me and I don't have the money for life saving surgery which has tons of complications. As a society we don't really care about animals or people. But all I know is that this is it for me and Banfield and I wouldn't recommend anyone else going to this place. And then once you're out of there you're pretty much forgotten. I'm just extremely frustrated. But I got this sense of judgment which goes back to poor service and relationship with this place. I really felt my beliefs and at the time The Limited choice that I had was not supported or understood I guess. It's like if a cop arrests you or something and then you have to go through all the hassle and they just say sorry doesn't make up for anything. That's What Hurts the Most is the veterinarian just all they can say is just sorry. I have a lot of bad thoughts and I don't know what can improve on this place other than they seriously need more empathy and need to lower cost so much so that Ordinary People can afford treatments. Cuz no person or animal should have to go through serious health struggles because of lack of income. But look at our Mental Health crisis. Seems like no one cares right.

Went To The Chino CA Location For An Appointment For My Anatolian Shepherd Zeus On Friday 2/6/2026. We Have Been Seen By Antoine Hanna Multiple Times. This Time It Was For Multiple Small Issues. Hanna’s Personal And Customer Skills As Well As His Assistant Lauren Are Easily 5 Star. Best In The Business. Very Informative As Well As Attentive In Regard To Listening To Your Concerns. They Always Allow Me To Make In Person Visits To Support My Dog. Their Compassion, Empathy, And Due Diligence Make You Feel You Made The Right Choice Regarding Your Pet’s Well Being. We Have Their Office Visits Insurance And Can’t Wait For Them To Offer Full Fledge Insurance Policies For Pets. From The Bottom Of My Heart I Thank The Incredible Staff Of Banfield.

I would not start any care plan with them. It does not save you anything. After a pet in no longer alive they still take money from you. They have sent me to a Collection agency even after ending my plan with them in 2024. Here it is now 2026. I just got a notification that my credit was effected. I had a 800 and with them doing that i took a hit over 50 points . I would never use them again.. We did have all 6 pets on there plan till this. It was not easy stopping the plan. its been very hard to get to this point.

Too corporate, AI, commercial and money ravenous. Too many of the women in the Banfields are to put it couthly, RUDE AND COLD. Many Banfield's are in the PetsMarts which can be a real problem. IF you do not pay, and I mean if one second off, you get hit with another 20$ penalty. WE quit Banfield finally! The call center repeatedly goes dead/AWOL on you in the middle of an important conversation. THEY only care about money! Their "OWP" is a scam. Go to a real vet. Their Chat s all AI. Don't let these bots take your time or dedication. Probably only 15% our Banfield experiences were truly nostalgic and nothing to cry about. they WILL send you to collections when you can't pay anymore. Phone reps on the TECH support line seem to be more empathetically gifted and actually hear you. F Banfield.

DO NOT COME HERE. They are more focused on money and selling subscriptions than taking care of your pet. My husband took my cat there today. They LIED to him and told him that my cat was already enrolled in the optum wellness plan in the past and offered to re sign him up for it. My cat was NEVER enrolled in this program. The "contract" that was filled out for this new subscription lists MY name on it as the plan holder, not his, and was NEVER signed by me as I was NOT EVEN THERE. Yet I checked the app, and sure enough they enrolled my cat for a nearly $60 a month subscription that is a mandatory 12 months (even if your pet dies) that AUTO RENEWS unless you call an 800 number to cancel and buy yourself out. And they charged my husband startup fees as part of the visit bill. After he found out what happened, my husband tried to call the 800 number and cancel, but they said they could only talk to me because I am the plan holder.... So they can sign me up for a contract in my name WITHOUT my consent (which I'm sure is illegal), but then require my verbal consent to cancel it?!?!? Absolute scam of a business and my cat will never be back. In addition to the scam, the visit itself did not go smoothly either. When my husband showed up for the appointment they claimed to have no record of the appointment in their system at first, even though I had sent him a screenshot of the appointment confirmation. They magically found the appointment in their system, but said the vet wouldn't be available for another half hour. I had booked an in person appointment, and they asked my husband if they could convert it to a drop off appointment. I had intentionally booked it as an in person visit as my cat has historically not done very well staying there for the MANY HOURS that they keep them there for the drop off appointments- he's really scared of dogs/barking and he seems extra stressed and tired by the time he comes home compared to a shorter in-person visit. My husband decided to wait with him and was there for over 2 hours. They then claimed were only able to draw half of the routine blood work they needed from my 9 year old, docile, front declawed, very friendly house cat. They prescribed a sedative and asked for him to be brought back the following week. My cat will not take that sedative- he has had it prescribed for airplane travel in the past and it did not work out well. But it was sold to my husband anyway- 14 capsules (why would I even need 14 to use once for a single blood draw..?) at an highly marked up rate (I am a pharmacist and know full well how much that medication costs if you just send it as a prescription to the pharmacy). It really makes me wonder: if they "can't" get full preventative care bloodwork from my elderly, mild mannered indoor cat without me sedating him beforehand, how on earth can they be trusted to properly care for a more spicy/feral cat? He has gotten blood work done perfectly fine with no sedation or difficulties at other vet visits. Now suddenly in his old age he needs to be sedated?! I am supposed to put him through the stress of a SECOND vet visit to this place in one week?! For a healthy cat?! I do not want to do that to my poor little guy without good reason- he is a scaredy cat and does not like leaving the house!! It really makes me question their competency and whether or not they put the cat's best interest first- or just do what is easiest for them and what they can bill the most money for. This was supposed to be a routine preventive care visit. I would NEVER trust them if my pet was actually sick. We will never be back.

I took my beloved dog to get allergy , arthritic shots . They said he was checked and charged 400.00 for these things combined. He couldn’t walk three days later and I called for an appt. They couldn’t fit him in. He died . I literally know these people are WORTHLESS and could care less about pets. Greed….Spring- Shenandoah, Texas. Worthless humans there