Banfield Pet HospitalReviews of banfield.com

I was with Banfield after I rescued my Pixie in 2018. I had their wellness plan. This week I had to make the decision to put her down. I asked how do I go about stopping the monthly payments since my girl is gone. I was told that the plan is a contract and cannot be stopped until renewal date. They refused to stop the payments. It is so wrong to have to continue to pay for something when you cannot use their services. Buyer beware.

Don’t use Banfield. Both my mother and myself had to euthanize our cats a week apart and both were due to subpar treatment. Long story short, go to a local vet. No major issues with my cat they wanted to do her teeth. I think it’s more of a scam to max out insurance use! Told me her blood work was fine. Immediately after she began to blow up with fluid. Took her back they said they had to drain fluid off her. She didnt recover from that and let hospital said they put all her major organs into shock. I advised my mom to go to the branch I was using before this happened because her cat was spitting up food. Again, they take her pet too out back so you can’t see whatever they are doing. He became very ill and she had to put her cat to sleep as well a week after me! Not a coincidence!! It’s subpar care. I should have gone with my gut feeling when they take your pet out back and you are not present for any of the visit. On top of that, left with a huge payment for medical plan after having to spend 1200 for pet hospital and cremation plus help my elderly mom cover her own costs. Avoid them. I blame myself for even taking her to them for care to begin with.

Experience with the nursing staff and receptionist I came in contact with had no issues. One thing I would like new clients to know before they decide to get a wellness plan from Banfield. Have them explain the CANCELATION process to you. It was never explained to me and I am finding out I have to pay to cancel my plan. Only reason I am canceling my plan is I found a vet hospital closer to home and better to take my fur baby to. But yes have them explain the Cancellation process in full detail.

They bring you in by telling you it's a free appointment to see your dog they don't look at your dog It's just a lady looking at your dog and asking you if you have any concerns about the dog You don't even meet the doctor but then they want to sell your insurance be careful what you sign for because regardless of the insurance they want to charge you every time you go to visit so it's the it's the same thing as paying for visit. You end up paying every month insurance that your pet doesn't even need. And you pay same thing per visit It's a trap I will never recommend this hospital to nobody and when you try to cancel the insurance they give the turnaround and that free visit that they offer you in the front they want to charge you for it never had this experience before my life and I'm 54 years old and have had many pets. I just moved to Ft. Lauderdale but they are not good.

I will never go back to Banfield pet hospital again. They killed our baby. The doctor there has several bad reviews all talking about how he has given the wrong treatment for mild symptoms that somehow resulted in death of the pet. The same happened to our baby. How can Banfield hire someone with this kind of history? Banfield is not only responsible for the death of our happy but they are in fact still adamant of charging us till October for the wellness plan. I will get justice for happy

Horrible experience with Banfield Pensacola, FL. Please see review on google. Owner had replied to email requesting that we email them directly (Bandield Cares). Emailed them on Friday and no reply as of today. They also deleted their reply. Requesting that corporate look into the matter. Apparently we aren’t the only ones who’ve been treated and spoke to w/o consideration at this particular location. My next steps include contacting credentialing for this facility. Since management and their owners do not care, I’m sure some department handling that hospital and its so called providers will care.

STAY AWAY. If I could give zero stars, I absolutely would. This place cares about one thing only money. Your pet’s wellbeing isn’t even on their radar. Whether your animal is sick or even dies, all they care about is making sure they get paid for their wellness plan. I had my dog with them for nine years. When I called to tell them he had passed, they didn’t offer a single word of sympathy. No “sorry for your loss,” nothing. Instead, they immediately told me I still had to finish out my contract and launched into how much they had “spent.” It was cold, insensitive, and honestly disgusting. Their care is subpar at best, and I would never recommend trusting them with any animal. Everything is about pushing their products medications, food, whatever they can profit from rather than what’s actually best for your pet. Do yourself and your pet a favor: go anywhere else.

If you want your pet misdiagnosed and undertreated, definitely go to Banfield. My dog has lived with a torn ACL for months while I tried to get him help elsewhere, because our Banfield vet said she found nothing by just glancing at some X-rays and I just knew in my gut she was wrong. I am beginning to doubt those X-rays even exist because I asked for them to be sent to another veterinarian multiple times and they never did it after assuring me they would. But don't worry, they didn't hesitate to greatly exaggerate his bloodwork to try to get me to given them more money for pills and supplements. It's a shame because we were customers for 12 years, but once my dog actually began to have health problems they became suddenly incompetent and lazy. I'm furious because now we're looking at an expensive surgery that could've been avoided or minimized with proper care.