Banfield Pet HospitalReviews of banfield.com

I tried Banfield because they had a free visit. And they sure treated it as though it was a free visit; rushing me and Lulu out, not providing much information, other than trying to get me to buy their packages.. The doctor gave very generic answers and information that did not pertain to my cat specifically i.e , things I could have googled. When I was finished my visit I was so disappointed that I forgot to pay. The hospital called me back and I apologized and said I would return in 30 mins- an hr to pay. The person on the telephone was very rude and mentioned that if I did not return by 3pm that further action would be taken. When I paid and left the doctor I had to email them because they did not provide me with any notes, vaccine documentation, or visit notes. When I received the email, they also included in their notes that the customer left without paying and stated that she would return in 30 mins to an hr and that I was reminded that further action would be taken. Extremely unnecessary and impolite. I wouldn't even take my pets back for a free visit.

Beware of Banfield Pet Hospital Insurance. We went to Banfield Pet Hospital in Wesley Chapel for years. Took out insurance on all of our pets until the manager at that time left. Things changed after she left so we stopped going & called to cancel the pet insurance this past March. I was assured by someone identifying as Michelle that this was done. I have called 3 diff. times because they are still charging my credit card & will not stop. This past Monday Dec 1st. I called again & was told that they had no record of me calling EVER to cancel. That they could only give me 2 months credit & would cancel any future payments as long as I didn't owe them anything. None of my pets have been there since the first of this year. How can I owe them anything? Not to mention 2 of the pets that they are billing me for are dead. This morning I check on my credit card & guess what.... another charge from Banfield Pet Insurance for dead pets. In calling my credit card for help, it's like talking to a stop sign because customer services are either in India or the Philippines. All they say is they can send a letter of dispute. No one can give me an actually phone number for their headquarters for either Banfield or my credit card to actually talk to a person that has authority able to actually do something about this run around I'm getting from both businesses. I do believe businesses hire these out of country call centers labeled as CUSTOMER SERVICE so they can rip us off. I'm to the point off hiring an attorney I'm so flipping mad. Anyone know of one that does this type of work? BTW.... just wanted to mention.... You know how when you call a business there's a recording saying your call may be recorded for customer service purposes??? In calling Banfield Insurance they say that but when I mentioned to Carlos that I was recording them, I was hung up on. Now why is it ok for them to record the phone caller but not for the caller to record them?

By accident we wired (Zelle) Felice Torre Director of Field OP 600 USD we called and begged him to send it back because was our Money and my Son 5 Years old needed it. He ignored us and refused to pay it back!!! The only what i want to be returned the 600USD to us not more not less so my Son can have that money!! We have proof and if he dont pay the money then minimum people should know with who you dealing - thief and not honest person.

I was misled and l believe purposefully by the vet tech because they earn commission on selling a wellness plan. Here is what happened to make me say stay away as this practice appears to prioritize profits over the health of your pet. I was took my cat in for shots and asked if they would trim his matted hair while l was there. I told that my cat would have to be put under in order to get his hair trimmed around his bum. I specifically asked could l not just take him to the groomers? The answer came back that l wouldn't find anyone to do it. The area is too sensitive. The cost of the procedure was going to be astronomical. This is when she said you need to buy a wellness plan and you should get the dental plan so that is the only way to get some discount on the anesthetic and so we will shave him as you've requested and we can also clean his teeth at the same time. The wellness plan would cost me at least $900 plus the sign up fee so just under $1,000 for a year. I understand that some plans covered by vets can save you money, but in my experience this plan is deceptive and is predatory. Moreover, I don't believe that any human or animal should be unnecessarily put under general anesthesia. The vet herself told me that the cat had a heart murmur which she said could mean he had roughly a 25% chance of not surviving the procedures. I now question whether that statistic is close to true but regardless, there was risk involved. The animal would have to be very closely monitored and given special blood work prior and a special anesthetic. They were willing to put the health of my cat at risk completely unnecessarily. Having signed up for the plan after being made to feel scared and pressured, l left. I then went to a local groomer and they took care of the cat for a reasonable amount of money in a very short period of time. The cat was very well-behaved at the vet and also at the groomer. There was no reason to think that he would protest to a degree that he should be drugged. I was supposed to have the exam covered by a promotional $75 discount. The cat had a one year rabies shot and a distemper shot and the visit ended up costing me $340 with the discount applied. I was supposed to be able to cancel the plan anytime and just choose to pay full price for the services rendered. That price was over $400! What a nightmare. UPDATE I called and l spoke to the doctor afterwards because l was so upset. She tried gaslighting me. She told me that they were going to put the cat and only because I requested his teeth be cleaned. No! I was only having his teeth cleaned because l had to pay for the wellness plan that included dental inorder to get a discount on the anesthesia. Vet tech told me that the matting iwas pulling his skin, would only get worse and that it was very painful for him. I also told her they charged me for cutting his nails although the tech said they should wait and do everything at the same time. She said she couldn't remember and so the bill could not be adjusted. It was only $21 but it did add insult to injury

Banfield service they don’t give you the best service. They are high on price and to cancel it your don’t care they want to charge you $500 absurd

Shocking level of incompetence And overcharged for their mistakes. Seek help elsewhere for your own sanity.

my dog. SiAnna Sioux needs ultrasound and Spleen removal she dies advised by Banfield in PetSmart, Sandy, Utah of 4 options on paper where this is done. advised the best option is livewell Clinic down in Pleasant Grove, Utah and 40 minutes away. drove to this clinic and waited 5 hours for my dog to be out of surgery advised by Livwell they have NO overnight accommodations for my dog after surgery I drive 40 minutes back in the dark, approaching midnight to The mountain West hospital in Bluffdale for overnight accommodations that can be provided. >>> Mountain West hospital could have performed the ultrasound and surgery and provided overnight accommodations and was 10 minutes away from where I live<<<. since you do not know that lifting a dog in and out of the car in her delicate state after surgery and transferring her in a car 40 minutes away is not recommended and it would be considered poorly advised and not recommended by any professional veterinarian I will have to inform you, this is fact Banfield and your Poorly advised doctors put my dogs Health and well-being And my life (very tired approaching midnight pissed off I’m scared for my dog) in jeopardy….. why was this clinic 10 minutes from my home and nearby not initially advised as the clinic to go to that could have provided the ultrasound and surgery and overnight accommodations for my dog…. And was a much much better option for the professional and good care of my dog- this is a new state of the art facility with older and more experienced doctors, and with a very, very professional large staff this is called incompetence and stupidity thank you, Paul, C Merk. draper Utah

Visited in Vandalia, OH. I am hoping to get started with a new vet but I have doubts whether this will be the one. First impressions: I walked in the door and was hit with STRONG cinnamon spice air freshener. It's a little thing, but my eyes were burning and I don't see how it can be good for the animals. No one was at either the check out or check in desk and many people were waiting. One person finally came out to handle both desks, so it was still slow. I over-heard someone in another room explaining that there was currently no permanent vet in the practice, just "experienced vets" filling in, which was a little concerning. I told the front desk why I was there & mentioned a couple of minor things to have checked, none of which seemed to reach the techs or Dr who did the exam. It was the same when I checked out, having been told there would be no need for a booster shot, then being asked about scheduling the booster. I had to sit through a hard-sell for the wellness plan several times, from each person I saw, which took longer than the actual exam. Positives? It is easy to book appointments on line & there is not a long wait for one. The employees seem to care about animals and could maybe do better if not in a setting where they are pressed for time & expected to be salespeople first.