Banfield Pet HospitalReviews of banfield.com

They will charge you an enormous amount of money every month and then when you take your pet to his appointments, they REFUSE to do in person appointments and only allow “drop off”. I tried to get out of my contract but they refuse to let me out of it. I will NEVER bring another pet here! Beware!!!!

I am so disappointed and not satisfied with how Ive been treated. Ive had issues in the past but this one is the cherry on the cake. I booked an appointment for my dog on Friday 01/2/2026 to have a lump checked and also to get vaccines. At the end of the appointment I was told that if my dog has any reactions or if something comes up to not hesitate to call back. Not even 2 hours later, Im in the emergency vet because my dog is having a bad seizure. She has never had a real one before. Not just a quick seizure. She was flopping like a fish out of water, foaming out the mouth, going in and out of consciousness, and defecated all over my partner. After being at the emergency vet, they couldn't really figure out what caused it but he did mention to me that the vaccines and stress could have definitely been the cause of it. They listed it as a grand mal seizure because it lasted over 15 minutes. She could have DIED! The emergency doctor told me to get into contact with her primary vet immediately. I called the very next morning, 30 mins after opening and was told my vet was unable and that she would call me back. I can be flexible but this is an important manner, figured the doctor knowing the circumstances would at least call me back by the end of the day to check in because IT IS A BIG DEAL! Nope. No call back. I tried calling 4x today, Sunday 01/4/26. Finally someone picked up and they only have a floater doctor? Really disappointing to have this happen after being told to call if something happens. How am I supposed to trust this doctor, the staff of this location, or honestly this vet as a whole, when I can't even be treated as if this situation matters!? Im disgusted with how this is being handled. I honestly will be calling Monday to receive a copy of my two dogs records and I will be looking for a better vet that actually shows they care. Im not sure what exactly happened when they took my dog into the back room but all I have to say is never again. I will be telling everyone Im close to about this situation and to not trust Banfield. I work with dogs too and I know how important safety, health concerns and communication is. I will fight to get my wellness plan cancelled. Horrible service. Horrible care. Doesn't even deserve a 1 star. Adding picture proof of hospital visit.

My experience with Banfield Pet Hospital was deeply distressing and resulted in unnecessary suffering for my cat. My cat had a documented history of chronic gastrointestinal disease, pica, and repeated linear foreign body ingestion, including a prior emergency abdominal surgery. During this visit, Banfield confirmed she once again had a linear foreign body in her intestines, elevated white blood cell count, and active inflammation. This was not a simple or first-time issue; it was a recurring, chronic medical condition. The veterinarian informed me that my cat would need another emergency surgery, followed by lifelong medications, with no assurance that this behavior or condition would stop. Given her tiny size, weight loss, her prior surgery, her ongoing illness, and her declining quality of life, I expressed my for humane euthanasia to prevent further suffering. Instead of respecting this medically reasonable decision, the Banfield vet emotionally pressured me to continue treatment I could not afford and did not feel was in my cat’s best interest. I was made to feel guilty for wanting to prevent her pain, despite the veterinarian acknowledging her chronic disease and need for repeated surgeries. Banfield sent my cat home without any pain medication, anti-nausea medication, anti-inflammatory medication, or palliative care, despite knowing she had an active intestinal foreign body and significant inflammation. I was given a short handwritten list of rescues, none of whom were accepting animals, particularly during a holiday week. No meaningful effort was made to coordinate care, contact these organizations, or ensure my cat’s comfort or safety. As a result, my cat continued to deteriorate at home for several days while I desperately tried to find help. She experienced prolonged suffering that could have been prevented if Banfield had either honored my end-of-life decision or provided appropriate comfort care when discharging her. This was was about quality of life, medical reality, and mercy. The emotional manipulation, refusal to provide humane end-of-life care, and abandonment of a suffering patient was devastating. I would strongly caution others to consider alternative veterinary care, especially when facing complex medical conditions or end-of-life decisions.

Always be kind. You never know what people are going through. Just be kind.

Check in: very bland Atmosphere: very bland Dr. Harvison: didn't get a chance to meet he or she bc they wouldn't see my dog bc we didn't purchase one of the wellness plans and my dog was up to date with his shots. The assistant was nice but was basically being used as a messenger for Dr. Harvison. I won't return because I see this place is about money, once they saw I wasn't buying one of those useless plans, they were ready for us to go. BEWARE EVERYONE! Also if you get an ad from Banfield stating your pets first visit is free, make sure you have the coupon with you bc per the assistant "they will make you pay $75'. Definitely will not be returning and advising others to do their research first.

My dog passed away 2 months ago, and they expect me to still pay OWP. It is so ridiculous like what am I gonna do with it? I sure as heck can’t use it for myself. So from now up until September of 2026 I will be reminded monthly that my dog has passed away because of the OWP charge.

Scheduled on line for an injured dog. Made arrangements to transport my pup. Arrived and no record of the appointment even though I had 2 e mail confirmations from Banfield 3 and 1 day prior to appointment. Blaze' staff, blaming the computer. This location is very poorly managed. Go elsewhere.

The manager for this Banfield location in San Pedro shouldn’t be a manager at all!!! . She is rude, very condescending to customers and has no customer care skills. I wouldn’t trust her at all dealing with my account because who knows what notes she’s putting on there?? They switched my dogs medicated shampoo without letting me know and that caused my dog to have the worst flare up. And when I brought this up to them - this manager made me bring the old shampoo as proof, told me that in her notes the doctor mentioned to continue the shampoo (as if I was supposed to know that it was a different one) and then said that I should have noticed it was different because there was a small bar in the front with a different color!! There was no remorse or admittance that they gave me the wrong shampoo to begin with!! and when I asked her to pls stop speaking to me so condescendingly and stop trying to accuse me that I should have known … she didn’t stop and just became even more rude and insolent. This is completely horrible management!!