Banfield Pet HospitalReviews of banfield.com

Worse place to take your pet, i was a wellness member for 12 years all they care about is their own pocket and the wellness program is just a trap to get you to walk in to petsmart. much better people to deal with then them. customer service is zero.

They support the GLBTQ etc community lifestyle which is demonic and I would not trust them with anything. All they want is to control through yearly contracts which I thought is monthly and I could leave at anytime. Washington State Attorney General's Office online complaint form take to long to respond and usually happy I have any kind of legal problem and are Freemasons due to Separation of Church and State. I saw the GLBTQ etc community lifestyle scene In June and I immediately looked over how strange they are and the horrible smell and well Spokane Humane Society sold me a sick cat. I took her to Banfield Pet Hospital and was given 2 pieces of paper one was with and was not a Optimun Wellness Plan and they did not go into detail with anything else and led me to believe it was a month to month no contract no surprise etc....they are very corrupt and due to the month of June and seeing the GLBTQ etc support groups everywhere well it is bad for business and I do not trust them and I was given a number to cancel and was really yelled at...so I am even more happy to not do business with Banfield Pet Hospital they are Freemasons, Nazis and the like. Behind the Lodge Door by Paul A Fisher TAN BOOKS ANDPUBLISHERSINC.I thought it was month to month...so many corrupt people in authority mostly because they are Freemasons and I am their number one target. Because I am a VC1 Catholic and everyone is supposed to work etc for a Vatican Council 1 Catholic Pope in the Vatican in Rome and Pope Pius the 12th is the last true Pope that has been in the Vatican in Rome and probably a Saint. It is awful they don't know what they do.

My dog has been in the care of the Banfield for more than eight years and we are in their wellness optimum plan. We had a great team of doctors taking care of our dog but since doctor Castro left and specially for the past 2 years the service and care for the pets has been very poor. they have only one vet who is over worked and not able to handle the load that is imposed on her. She is very good but the company is more interested in volume than care now a days. I guess they are looking at this as a cash cow so to speak. I am really disappointed and will not renew our plan and will look for a different doctor and if I may say you should be looking for elsewhere for your four legged family care.

If I could give negative stars I would. For 2 years they would not merge my two dogs. Both my husband and I own 2 dogs together and they always every two seconds asking for permission to talk about their file only with the person the file belongs to. They are rude. They don't dx the dogs correctly and make you come back the next day because if you fail to remind what the dog is going for the. They do what ever they want. This is the worst company to have let insurance for your dogs. You will pay for more in their medicines and making multiple trips to get them seen. The customer service on the phone for the 1-800 # they are the rudest people ever. They claim they know their policies but violent them. I want to warnd everyone from staying far away from this pet insurance company. They are a scam. Very unprofessional and

Hello Banfield lovers This post is all about to explain the greediness of Banfield wellness optimum plans, if you are currently a wellness optimum plan member, beware, this plan is a big scam, you know why, because you will have to pay this plan's premium every month even if your pet passes away, yes you read it correct, no matter even if your pet passes away, they will want you to complete the full year payment, please continue to read my story. I had my pet dog "Maya" golden retriever with Banfield since May 2011, so if you calculate the years, it’s pretty close to 11 years and 3 months, I have been paying the wellness plan premium every month and I am sure I paid at least 5k or more over these years on this wellness plan. Last week My pet had ear infection, she seemed in very bad shape, she scratched under her ear so much that even her hair came off, the skin was with full of rash, bloody and puss., I am calling the Banfield to explain the situation and they couldn’t accommodate very next day but after 4 days, and that too like “Ohh, we are full for next 2 weeks but I will try to squeeze Maya in for Thursday, I am calling Monday”. So, within 4 days, I am assuming that my pet developed more infection and she was in very dis comfort. Finally, I took her for appointment, dropped her off, got a phone call to explain that she had ear infections, she will need cleanings, treatment, medications, pills etc, my bill will be $400 something, I said, do whatever you need to do, please make sure she is not in pain and getting well sooner. Went in evening to check her out, paid the balance, took medications and came home, Maya wasn’t active at all. We kept giving medication and taking care of her, yesterday we went in the afternoon to some place and came back at night, went to check on her, she laid down on her bed dead, yes, she passed away, I couldn’t believe my eyes, I never thought that she would pass away because of an ear infection, keep in mind, she was a healthy dog, don’t know what caused her death, may be the medication? Or we were too late to treat the ear infection? It just rattled me and my wife because we considered Maya as our first child always. Unbelievable what happened to her, we cremated her today, called Banfield to explain the situation, they were sorry for it (I bet you were sorry because if you could have seen her next day, she could have been alive now may be, I wish you could have given appointment next day and not after 4 days), anyway after explaining, I asked her to cancel the wellness plan, person said, they cannot cancel and I have to call different number, seriously, why? If I can enrolled in one of the Banfield office, then I should be able to cancel in the office as well, right? anyway, I called the other number and explained the situation, the person was not even sorry for my pet passed away but wanted to talk about how the plan premiums work, really? The plan is basically that provides discounts over the treatments that is done on the pets through out the calendar period of 1 year, she continues saying since May 2022, you have had treatment for $800 something and you have paid close to $150 something in plan premium, so I will have to pay the difference either now or in a course of 12-month period, seriously? Is this a joke? Are you all even human sitting behind that phone and answering these phone calls? What kind of greediness is this? Where is the humanity? Where is the ethics? Why are you all like this? It almost seems like no one learned a lesson from the pandemic that just hit us over the past 2 years, did you all forgot that the world came to complete stop at one point? If you even a one bit of kindness in your heart, you wouldn’t have talked about the balance for the wellness plan, I felt complete non sense when you were talking about the money when we were in grief. Banfield get yourself together and please stop this non-sense, because sooner or later this will come back to you all as boomerang, what you sow is what you reap. Karma will always find a way to find every one of us. "bottom line, Banfield's we love pet and their wellness and everything is fake, all matters to Banfield is Money and nothing else".

I do NOT recommend Banfield in the below location. 2100 McHenry Ave, Modesto, CA 95350 209-527-2375 I complained about this same employee directly to the Vet the last time she was rude and non-helpful. The same issue occurred before, my appointment was cancel. I NOW BELIEVE SHE IS CANCELING MY APPOINTMENTS OUT OF SPITE. Along with this, the process is to call/leave messages, however, she is NOT calling or confirming my appointments. I was there today again for an appointment made 7-6-2022, and she told me it was canceled with I got there. I would now like to start the process of CANCELING MY BANFIELD ACCOUNT FOR ALL DOGS as THIS ISSUE WAS NOT ADDRESSED AT THE TIME I COMPLAINED EARLIER THIS YEAR DIRECTLY AT THE VET. I've been with Banfield for years, and this one employee just ruined it all. Sent 2 different emails to the CORPORATE OFFICE contact me to discuss and CANCEL my account, to no avail. The last formal complaint, this specific vet gave one of my dogs MANGE, and ever since then, I have NOT dropped any of my dogs off for any comprehensive exams OR appointments.

We have been Banfield customers for almost 20 years and 4 pets. Recently we had a bad experience when Banfield refused to see our pet who was suffering an emergency, not once but twice. I had to refuse to leave in order to get past the "gatekeeper" and have a Vet come out. I called corporate and told them to cancel our Wellness plans. For TWO months they kept charging us. After numerous phone calls with a manager at the local office, we were told they would reimburse us. Then NOTHING!! When I tried to call the manager I was told he was out on Maturnity Leave. I told them that was a lie becasue his was out on leave the previous month. They then tried to tell me he didn't work there. COME ON!!! I called corporate AGAIN and told them I demanding my refund and had called the bank to stop all payments. They told me they had no record of any of my calls and no refund was due. This company has gone SOOOOO downhill. I will never trust them again to take care of our pets.

Brought my 7-year-old rag doll in for vomiting. Tried to ‘sell’ me vaccines, even though he just got his shots 8 months ago. Tried to sell me x-rays without explanation. Tried to twist my words in his symptoms. Also tried to X-ray my dog for showing ‘lameness’ after she began limping a day after they gave her vaccines. Place is a sham, will kill your pet while trying to up-sell. They work on commission. They really don’t care about your pet.