Banfield Pet HospitalReviews of banfield.com

DO NOT TAKE YOUR PET HERE. I cannot put into words how disappointed and angry I am with this joke of an animal clinic. This place is a complete sham and they are not conducting the exams and treatment they claim to be doing. I sincerely encourage pet owners to take their pets elsewhere. We recently left Banfield and began going to District Vet due to concerning treatment and service (or lack thereof) received at Banfield. Upon taking her to District Vet, we were informed of several health issues with our cat that had never been mentioned in our two years taking our cat to Banfield – notably a tumor that was found and severe gingivitis which we were advised has become so bad that we must schedule tooth extraction. District Vet identified these issues in one visit consisting of a routine physical exam – why these were not identified through the routine physical exams at Banfield (that they claim to be doing) in the years we’ve been going there, I have no idea. Based on this and several other recent issues, I’m convinced these exams have not been happening at all. I’m under the impression that this animal clinic is not actually conducting thorough pet exams / treatment. The fact that you still have to schedule an appointment time, yet drop your pet off for a full day is beyond me. I understood this during covid but I think this is being used as a way to get as many pets in as possible, without following through with proper exams, just to bring in the $$. Beyond the issues mentioned above, it took us a week to simply get any information as to what exams/treatments occurred during her most recent visit. I followed up every single day for a week until I finally got to speak with the vet and view the medical summary. Per the medical summary finally provided, I saw that several tests we requested were blatantly not completed. When I asked why, they said she was “too fussy”, yet I was still charged for the visit. There were several inconsistencies in their responses to this and my other questions, leading me to believe I believe this was a flat out lie. I suspect that they just did not get around to doing it because we went to go pick her up at closing time she “wasn’t ready” leading us to think she had been sitting at the clinic all day without being looked at until we were there to pick her up. On top of all this, our cat has been dealing with a reoccurring ear infection for years – this place has no intention of identifying the underlying issue and what's causing it, but simply charging us for continuous labs and ear drop medications to "treat". I was clearly upset about all of the above, and was told that the regional manager (or some title to that effect) would follow up with me – never got a call. These people clearly do not give a sh!t about your pets. If you’ve made it this far, hopefully you’re convinced to do yourself and your pet a favor and not step foot in this establishment. Beyond helping fellow pet owners, I’m hoping this triggers some kind of a response from Banfield, because calling and emailing has gotten me nowhere, HA.

I took my puppy to Banfield in November 2021 and was told that I would be contacted regarding his care. They contacted me and told me that he needed antibiotics along with a medication that people take for ulcers in the esophagus. Over 800.00 later, I was told that if I joined the Wellness plan it would cost me a little over 200.00. I gave my puppy the antibiotics for two days and his mouth was not clearing up. I took him to his regular veterinarian, and found out that he was on the wrong medication. I got him on the right medication from his vet and his mouth cleared up in no time. At this point, I was locked into the Wellness plan and wanted it cancel it but it would have cost me over 800. I called them today and was told that it was not up until May 2023. I demanded that I cancel my wellness plan but still had to pay a substantial amount. Banfield is a scam and the vets must be right out of school. I will never take my dog there again.

Horrible this company is bad service. Negligent team and unethical billing plans. We took our puppy to Banfield Pet, we left him at 11:00 am by appointment, and the night before he was given a dose (a pill) of Trazodone and another two hours before the appointment as directed by the veterinarian, so that he arrived "supposedly" calm. They told me that they would call me in 4 to 6 hours. I didn't receive any call and I decided to go to the Hospital, I asked if everything was fine and at the counter, they told me that everything was fine and that it was almost ready. An hour later I went back in, and the doctor came out and told me that they hadn't been able to do anything because the puppy wouldn't let do anything. And they kept him in a cage without food or water for 7 hours. At the time I told them that after 1 or 2 hours they couldn't do anything. Why? They had not called me, they waited 7 hours to tell me that they would not do anything to him. Of course, I am very angry, it bothered me a lot and I have decided to cancel my membership. Don't waste your money.

I cannot even begin to explain how horrible this company is. There needs to be a class action lawsuit filed against their negligent team and unethical billing plans. Someone please start a GoFundMe to figure out how to shut them down.

I had to put my dog to sleep today and tried to cancel my wellness plan,they told me I have to pay the remaing months on my plan for a dog I no longer have, been a customer for many years,canceled the other 2 plans I have for my other 2 dogs,will never step foot in a banfield again. good job banfield, way to lose loyal customers.

They are, in a word, a total rip off and should be barred from doing business in this industry. In the fine print of the Wellness plan contract, they say you can't cancel because the services you receive under the Plan are "discounted" and the retail value of your used services must be paid in full if your pet dies when you request to cancel or you can just continue paying for your dead pet until the 12 month contract is up. It's cruel and unusual punishment for a family that suffers the loss of a pet to continue to have to pay the wellness plan post-mortem. Their "discounted" fees for services rendered are outrageous, and the retail fess when the calculate that to determine how much you've "used" of the Plan benefits are nearly 2x as much as any reputable vet. So, adding insult to injury, when the pet dies, like our dog just did, we paid $300 for them to put her to sleep and we get to still keep paying the rest of the 3 months on her Plan at $54/mo according to their rules. Our dog did not even use the main service that is the most costly one on the 12-month plan, the dental, but yet Banfield needs to collect their extra $150 to make themselves richer. Caution to anyone thinking of using them or the Plan: find another provider.

HORRIBLE customer service. I have been on wellness plan for years and today when I tried to cancel plan they are refusing because they said my mom was the one who signed contract. I am my dog's owner, account holder, and the one who pays for plan. After going back and forth my mom tries to call deals with hold times. I try to use their "super easy" chat and again told call 888 number and basically hung up on via chat. Will NEVER recommend them.

We took our pet in after being groomed. He sounded like he had kennel cough and we explained that to the vet. We had a video of the dog coughing and she was not interested. She ran blood and everything was ok. Then she insisted we get xrays at the the tune of Approx $400. This was on a Tuesday and by Friday I still never heard anything about the results. I called Friday and insisted I get an answer. She said everything was ok and she was leaning to kennel cough. They just do test to make money. There was no need for those xrays. She should have started him on medication and then if not better in a few days come back. It cost us a total of $498.00 plus we have the OWP plan. Rip off.