Banfield Pet HospitalReviews of banfield.com

THIS COMPANY SHOULD BE SHUT DOWN. I had a beautiful Dwelf kitten (it's one of the hairless cats). They refused his appointment MULTIPLE times during the week and MISDIAGNOSED him, leading to his TRAGIC DEATH. It's truly heart-wrenching to say this, but my kitten was worth $6500. To add insult to injury, when my teenager daughter was PANICKED and begging for help while holding the kitten, the company was UNRESPONSIVE and REFUSED to answer her calls. Instead, I had to call a distant location to find out that the only Banfield Hospital that could have taken care of him was the EXACT SAME ONE my daughter was trying to reach. After rushing him to the emergency room, it was too late. He had PCR, and my kitten passed away. My daughter's 15th birthday gift was DEAD, right in front of her eyes. and we were left to mourn the loss of our beloved pet. Can you imagine how much emotional trauma this is? The company had originally DIAGNOSED him with a gum disease, but an autopsy revealed that he had a fatty liver disease. Now, not only did this company cause us immense emotional distress, but they also made us pay for their NEGLIGENCE. Even after my kitten's death, I was ENROLLED in their plan for a WHOLE YEAR, paying for FIVE CATS, INCLUDING ONE THAT IS DEAD. Now, not only did this company cause us immense emotional distress, but they also made us pay for their NEGLIGENCE. Even after my kitten's death, I was ENROLLED in their plan for a WHOLE YEAR, paying for FIVE CATS, INCLUDING ONE THAT IS DEAD. If you're reading this and you care about your pets, STAY AWAY from this company. Their INCOMPETENCE and LACK OF COMPASSION will only lead to tragedy.

I'm through with Banfield my pet just recently passed away and Banfield continues to charge my account until November, this is not the first time this has happened to us. The Brea office has never provided us with emergency care and now they're closed on Sundays one of the reasons why our pet has passed away very poor customer service.

If you have any billing issues, you will have to wait 30-45 minutes to talk to a real person. This has been my experience the past 4 times I've called in. They make canceling your membership extremely difficult and I believe it's to prevent you from doing so. This last call I was on hold for 45 minutes.

I just don't feel it is worth the money. Everytime I go I see a different doctor. I am not allowed to go back when they are doing exam. Also don't like the fact that the doctor discusses your dogs exam in the lobby where everyone can hear. Don't waste your money. Find a local veterinarian to assist with your dog's needs.

Avoid this scam at all costs!!! They push the "pet wellness" plan. We signed up for it after ONE visit. We paid the bill for that ONE visit the day of services, and then decided not to do the monthly charges. (Note that the monthly charge had not yet taken effect.) Yes, as reviewers have said, they REFUSE to cancel!! Even if you haven't even used the "services" yet. I had my bank refuse the charges, and Banfield still kept calling, harassing, and mailing me!! Their representative actually just said, "You borrowed money from us!!" What in the mafia kind of "company" is this?? Everyone who has been scammed by this company needs to do a class-action lawsuit against them. They KNOW what they're doing, and they will do it as long as they get away with it.

When using website to make it appt, it never enters into their system. I have to call and make a appt (which they ask if I tried the website) and then 1/2 the time they call me back and cancel my appt. Not to mention every visit is a sales pitch for items you don't need or want. For example, they offered to add $6.99 to my monthly cost to account for ProHeart treatment. That cost less than $60 per dose and they would be getting about extra $40 per year from me if I did that. It also seems like the prices go up and services are removed or moved to higher priced tier of care. I have to stress the only reason I come here, is because they are open on saturdays (although that has been iffy lately as well).

"I took my puppy to Banfield Veterinary Hospital on March 14th, 2023 located at Watchung NJ for his rabies vaccine and worming. When I called to make the appointment, I was told it would take a maximum of two hours. However, when I dropped off my puppy at 9:10am and returned two hours later, I was informed that he would not be ready until 5 pm - almost 8 hours later. I am extremely disappointed with the quality of service provided by the veterinary and the front receptionists. Not only were they rude, unprofessional, and arrogant, but they were also unable to keep to their schedule. Despite never being offered a 30-minute appointment, I never saw the veterinarian, and both receptionists were clueless and unable to provide relevant information. I would give this place zero stars if I could and will not be recommending it to anyone in need of veterinary services."

Banfield is the absolute worst! They dont care about your pets! I would advise you to take your pet to a real vet.