Banfield Pet HospitalReviews of banfield.com

Banfield quotes me one shot before I can get my dog's teeth cleaned. So I got shot from them and set appt to clean tereth. Several days later they call to tell me my dog needs more shots before they will clean. Banfield is total ripp off and all they are interested in is money.DO NOT DEAL WITH THESE PEOPLE WHO DONT CARE ABOUT YOUR PET, INLY WAYS TO GET YOU FOR MORE MONEY.

As a single disabled female at this particular location I had a really hard time. The doctors were good but the front office staff is just cold, emotionally removed and I don't know what else, colloquially 'rude.' I also don't appreciate being shouted out as if I'm deaf. There also wasn't much privacy in a hypersocialized environment and when I go into any medical office I really appreciate my space, free of anybody trying to touch me or talk to me. It's just basic common sense. It cost a hell of a lot more to actually cancel your plan so I really feel taken advantage of as well monetarily. The parking lot there is a real liability and a client is lucky when it's not busy and they can find a place. I've had negative experiences at other Banfield locations and only signed up originally because it was recommended to me. Well, things change. And they're not really a hospital and are closed on Sundays. 9 out of 10 times when I would walk in there just being a neutral nice person I wasn't even smiled at. Maybe you'll be treated like you matter. ECR/Aviara.

I have banfield insurance; waste of money. Also you can never get an appt when it's an emergency. I have seen multiple vets, at different locations, even in different states. I have never been impressed with any over the last 13 years. Dr Cotton caught my dogs glaucoma by chance when others missed it so I felt she may be a decent vet, until she recommended euthanasia and her bedside manner was beyond poor. I had to ask for comfort measures. When I got a second opinion from an outside agency, that vet was so compassionate and kind. He offered me options, what that callous cold banfield vet could not be bothered to spend the time w me; she wanted to have the tech confer messages. I am a nurse practitioner, so I understand what the bedside manner means. Dr Cotton, I hope you find caring healthcare providers in your lifetime

Terrible customer service. They continue to push their wellness plan which is a rip off, and charge astronomical prices, book appointments without price discussion. Rude personalities. Do not go there!

We were paying on annual plan, for three cats and one dog. My partner and I broke up and she has all the animals why won't they transfer the balance of the plan to her, why do I need to pay for animals I don't have.

DO NOT DO THE WELLNESS PLAN. My biggest problem is the once my dog was put down, the cooperate offices of Banfield told me that they will continue charging me for my wellness plan. I was verbally told that I could cancel my wellness plan after my dog passed when I first signed up. The operator said that is technically true BUT verbally omitted the part where they lock you into a full 12 months of installment in a written contract. So even my dog is dead and I paid thousands of dollars prior to his death to Banfield OUT OF POCKET (outside of their wellness plan discounts), I still will continue to make payments for the wellness plan. Sneaky and greedy...

I would leave a negative star if possible. This company is utterly disgusting and heartless. It would be cheaper without insurance and they don’t care if your pet dies. They will still keep charging you and when you try to cancel will not cancel and will continue to charge you even after the year is up. This company should be gotten rid of. They stole my money and are never available when you call. DO NOT USE THIS COMPANY

I don't know where he received his doctors degree from but he should not have one. I had to leave my dog there and then he called me 3hrs after and ask me what was going on with my dog. He had all the info on the computer, then ask where I got the pain med from, he never told me what might be wrong with him, then he said what do you wnat done with him. That is not a very good vet if you ask me.