Banfield Pet HospitalReviews of banfield.com

Just read the reviews , they are true. They killed my pet from a misdiagnosis from an incapable vet and kept charging my account for their wellness program. When I stopped payment on it, because the pet was dead, they sent a collection agency after me. For your own sanity, please stay far far away from this scam outfit. It’s all about the money they don’t give a crap about your pet.

I called to get a dewormer pill for my cat I am poverty and the receptionist would not even let me talk to the vet and said no hoes that care and love for you and it was only 1 pill

Located in PetSmart at 17035 N 7th Ave, Phoenix, AZ 85023, this Banfield is next door to a Goodwill thrift center. I spoke with Brenda and she explained that her and her friend Melissa moved to Phoenix to get clean, and how their rehabilitation coach got them a job at this Banfield, she also explained how old ladies would come in with their small dogs and how she would hold them gently and give them a kiss while telling the old lady not to worry because they would take extra good care of their baby. Then in the back that small dog would be hurled hard into a small kennel cage and blasted with a spray bottle and or cleaning hose, while she and Melissa would laugh uncontrollably. Often having to come up with an excuse to the old ladies about how the pet is almost ready as it was sopping wet and shaking in the back. Brenda also claimed that some dogs were subjected to what they call rape date, or being forced into another cage with a dog to be raped. When these dogs became pregnant they enjoyed explaining to old ladies how they need to watch their dogs more closely so they don’t get out, and charging for abortive measures as many as four times in a year. Brenda also explained how some dogs died from freight or shivering and then she would have to go out front and explain that it was just their little babies’ time to go, and how time to go became code for this one dies.

The veterianiam doctor Sugar at Santa Cruz California Bansfield refused to see my cat after we actually took cat to appointment and waited for four hours because sge said cat must get a second rabbis vaccine. My cat has an urgent eye issue and De Sugar denied medical care to my poor cat. We contacted Bansfield Hospital in Campbell California and made an appointment with Dr Ferreira. Teo days before appointment her assistant calls us and says unless we vaccinate the cat second time she cannot see the cat. We went to pet eye doctor who saw and examined our cat and has not asked for any vaccines. Doctors at Bansfield hispital are cold hearted and do not care about animals. Please do not go there and do not purchase their plans. All they care about is just to give as many chemicals, medicines and vaccines to poor animals which will ultimately shorten the animal life.

Took my cat to have mass on neck addresses, was told she had kidney disease. Never addressed mass on neck. I asked if they checked her teeth, because she wasn't eating. I was charged $600.00 and they sent her home. Never told me what the mass was. After 2 week she was not getting better, so I took her back for follow up. Vet did not show up for work, they still did not address mass on neck. They had her for 5 hours. The front staff is totally incompant when I asked for print out of med records, they couldnt even figure out how to replace the toner cartridge. I then took her to All Creatures animal clinic in Keller, who removed puss from mass on neck which was coming from severely infected tooth. They also administered fluids due to severe dehydration. The poor little thing was starving to death. I had to have her put down due to infection. If I could give them a negative review I would. Negative 100. I would not even recommend taking a sick snake there.

If you havn't signed up, DON'T. They hurt my cat during poorly medical shaved, when I ask them, they gave us meds that they charged us for. No apology, no responsibility, NONE. I tried to get out of their contract because of how they treated my cat, they are charging me the $700. Run while you can.

It is a scam they charge money each month but when you actually need a real service they charge huge cost and most times not even good result and if you say you want to cancel then they say you need to pay more due to use of parts of the plan!

I HATE Banfield! There wellness plan is a scam. Their policies are dumb & pricing is ridiculous…. Why pay a monthly plan & still be overcharged for everything you take your dog in for. One of my dogs died & they won’t let me cancel his plan without a $250 cancellation fee. Stay away! Only thing good I’ll say, is the people on-site are usually very friendly & professional. Don’t sign up, wouldn’t recommend. Find you a good local vet.