Banfield Pet HospitalReviews of banfield.com

If I could give this joke of a company 0 stars I would. Not only they are rude when talking to you on the phone but they will also lie to you. 6 months ago my payment didn't go through and I NEVER got notified about it , I found out 3 months later when I logged into my account. I called Banfield and ask the representative why I was not notified and I was told they had emailed me (which is not tru I looked through every single folder on my email and have nothing form Banfield) . Today I once again had the same issue with Banfield , on top of that any time I need any documents from them it takes days to get it and sometimes I don't even receive them. Stay Away from it, I would rather spend more money when taking my animals to the vet than give money to this joke of a company that knows NOTHING about customer service and a company that just cares about money.

Vet kinda tried to coerce us into putting our dog down before his time. He's very old, and was shaking when we took him in, mostly from a fear of vets. They were convinced he was in constant agony and tried to drop the bomb that we need to put him down. . . Right before they were about to close. We took him home instead, changed his arthritis meds, and he's still old and creaky but doing a lot better, and, surprise surprise, not shaking from pain. The vet kept spamming "dogs live in the moment" like an NPC. . . Not bothering to think that maybe we should give him a better "moment" for rest aside from shear terror. They also didn't give us a receipt so we have no clue if he was actually vaccinated like he was supposed to be. A seperate issue we've collectively had with them. A year ago, they tried to force us to continue paying our dog's wellness plan after he was put down for cancer. The plan is specifically written to be vague so you don't know you have to pay WHILE GRIEVING YOUR DOG. My dad spent days calling, dealing with horrific customer service, and after days of being treated like an idiot, suddenly there's an option to transfer the remainder of our first dog's plan to our second plan. Not to mention, if you make a fuss about this, they treat you horribly from then on. There has been a vastly different quality of service since, employees that we knew for years suddenly ghost us or force us to wait just so someone else can deal with us, and it's consistent. Update, we just got a notification that our dog is late on his vaccinations, so they didn't vaccinate him, which was the whole point of the potentially disasterous appointment where they tried to put him down last minute. So they didn't vaccinate him, didn't provide a recipt, didn't tell us.

Wellness plan is a bait and switch. They sell you on discounted prices then upsell you on services during the term of the agreement negating any savings you thought you would achieve. Also the discontinue process is unnecessarily time consuming. They force you to speak to a representative rather than just have a box you can click on in the customer portal to not auto renew. A hyper agressive business model with a smile on their face. Beware.

Horrible costumer service. Not professional at all. They are more concern of their lunch break than the costumer.

We have been at Banfield for a little over two years now. I really wish that I had read all these reviews before I signed up. I hate the fact that we never see or talk to the vet. I hate the fact that we don’t get to be with our animal while he is getting examined or getting his shots. I hate the fact that, just to get an immunization he has to be locked in a crate for hours. We just took him to get his dental cleaning, and when we brought him home, he couldn’t walk on his one foot for two days and he didn’t eat for four days. Considering we were just billed in March, we have another 600 and some dollars left to pay, but we’re not taking him back there. Twice during the last two years, we had emergency situations and they said they couldn’t even see him . I would never recommend Banfield to anyone.

Found a baby stray kitten said it was 8 weeks old said it was prefect healthy made me pay didn’t tell me 1st visit is free and my baby threw up has worms!!!! And has trouble breathing

I see why this place has a bad rating! I had a terrible experience here. The manager was awful and has no idea how to deal with someone in crisis. They have no business running a foundation and is only concerned with money and not the community.

I never write reviews but Banfield has been pretty awful. My pet, Honey, passed away February of 2022. I reached out to Banfield to cancel my plan and was told that I’d have to continue paying, per the contract. This is awful, in and of itself. To lose a beloved family member and have to continue to pay for care they literally cannot receive. I took that on the chin and continued to pay, every month without fail. After an entire year had passed, I attempted to contact Banfield on multiple occasions to cancel. I was either hung up on or the chat mysteriously ended. I finally got through to an associate and was able to cancel. I was still typing in the chat to ask if there was an additional upper level manager I could speak with about their policies and of course…the chat mysteriously ended. Please, please, please, for the love of God, do not sign up for their plans. They are expensive, overhyped (I can’t begin to explain how many times Honey was misdiagnosed at Banfield, just for me to take her elsewhere for a correct diagnosis) and will continue to charge you once your pet passes on. I’ll definitely be reporting their business practices to the BBB and anywhere else that I can.