Banfield Pet HospitalReviews of banfield.com

One issue I have with Banfield is wanting to charge me 1) $49 for an antibiotic that cost me $3.80 at a pharmacy 2) $48 for an eyedrop script that cost me $8.60. I subscribe to their Wellness Plan that is supposed to give me discounts - what a scam. I was charge $52 for an eye test where they put dye in to see if it’s scratched and another $52 for same eye test on a recheck. Typically this test runs far less at most vets.

It should be 0 stars I took a cat in to be checked for ticks They didn’t give me a receipt that said explicitly that the doctor had checked her I asked for that the clerk was abusive the manager was abusive the doctor finally wrote something saying the cat didn’t have obvious ticks I suspect that they just gave her the tick medicine and hoped that would take care of it I asked if the cat could be examined and treated in the exam room in my presence the next time and I got the run around on that These people are super bad Don’t go there

I wish there was a way we could put in ZERO STARS !!!! I called Banfield hospital (Feb. 23, morning in Wilmington , North Carolina (New Centre Drive) to see about getting an appointment, because I knew that my dog was going downhill, in fact she was dying. They got me in for 3. I went in with my son, and they took my dog, and a few minutes later, the Dr. Elinor Hart came out and told me that she was dehydrated and had dental problems, and arthritis. I already knew this, and she told me that if that was her dog, that she would go ahead and get all the testing done, which would cost me a lot of money, and I declined because I knew that my dog was dying, because she is 18 years old. So, I feel that she was trying to make me feel guilty, if I didn't run all those tests on my dog and pay a bunch of money for something that I knew was not going to work for my dog. Dr. ELINOR HART,  did however, convince me to pay out $140 for intravenous liquids, to help her with her dehydration. Which in the long run did not help because she died anyways. So she did get money off of me anyways. My initial quote on them just going in there to look at her was $48, and I ended up spending well over $200. Dr. Elinor Hart sent me home with my dog, and I went and got the prescriptions, which cost me over $70. And even though I knew my dog was dying, I KNOW that the doctor knew my dog was dying, yet they sent me home with her and did not even give me a choice to have her put down so she would not suffer anymore.5 hours later, she died on front of me. First of all, the doctor tried to give me to pay extra money for test that I knew was irrelevant with an 18 year old very very sick dog. Then, they never gave me a choice to have her put down. My main intention of going there yesterday was to not bring her home, because I did not want her to suffer, they did not give me that choice and after that it is very wrong and something needs to be done about their practice ethics. Also, the next morning, I talked to the manager then filled, and told her what happened, and she said that if I filed a complaint, that it would come back to her anyways. So I was very disturbed about that. Please consider NOT bringing your Fur Baby here...I an still at a loss of my lil girl...and the way their service is there !!! I will continue to revise my post because people need to know this ....

Do not order anything online from this company. They will put you on a subscription even if your order for one time use, charge your card at 2AM on Saturday when they are closed and ship you an item before you can dispute as online agents are "unable to see order information." The company engages in deceptive practices and is already subject to a class action law suit for not discounting per their advertised wellness plans. I will contact plaintiff's attorney to join and extend class action suit to putting people on automatic subscriptions and then preventing them from managing such by excluding any subscription information from account management functions on their web portal. Meanwhile, they apparently don't discount whatever subscription they put me on... similar to claims under the existing class action suit.

Worst place you could ever take your loved pet to! They cleared my dog for a teeth cleaning and after the cleaning he went into cardiac arrest. He was in cardiac arrest when he went back for a follow up of the teeth cleaning and Dr. President said he was not in cardiac arrest but had bladder stones. I paid for an xray and paid for them to send it to a specialist to be told he was not in cardiac arrest and not even 8 hours later he was coughing up blood. We rushed him to emergency vet who said he was in advanced cardiac arrest so he was in it when he was under their care. They are not qualified to treat any living thing. I can guarantee I paid for X-rays that were never done because no bladder stones were found in the X-rays the emergency vet took.

WORST PET HOSPITAL EVER They don't care anymore! This company ransomed my pet because they charged me wrong! They couldn't handle the emergency and needed to transfer us. She wasn't ready to transfer when they promised she would be. The bill was wrong. They wouldn't give her to me unless i paid. The "vet" was "busy" back and couldn't be available to tell the truth. That's fine he hopefully saving someone else's baby but just bill me then. I'm 42 years old I pay my bills! I am disputing the payment and will never go back! FIRE THAT STAFF NOW!!! I said she is having an emergency and I have to get her to the hospital! They had the audacity to tell me "well she's in a hospital!" Their OWN VET CALLED ME PERSONALLY to come get her because "They don't have the equipment to handle it." and he "hasn't done one of those procedures since 2019 or 2020." But she's not concerned at the cash register because she is in a hospital when the doctor behind her says HE CANT HANDLE IT!!! CASH COW OPERATION all BanFieldCares HAHAHA Banfield cares about your MONEY THATS IT!!!

I paid for annual membership and made all routine visits. I am a physician and was treated by the vet like a colleague. I was not comfortable with the fact that they bring your animal to a back area without the owner for treatment but trusted that they were ethical. At second to last visit they scheduled me for my final visit before the year was up because I notified them that I was not going to renew. I arrived at the time and date they scheduled and was told that my membership had expired the prior day. They then told me that day's visit would be over $300! I argued with staff that they made the appointment knowing the date I was ending my membership. When I asked to speak to the medical director, my regular vet opened exam room door, stated that he was listening through the door, that the visit was not covered under the membership and that I had to leave for being rude to the staff. I mentioned that we were colleagues in medicine and that I would never treat my patients this way but he very angrily stated that I am welcome to complain but that the complaint would just be reviewed by him so there was no point. Now every time I shop at Petsmart I get dirty looks from staff of Banfield.

i feel like i have been taken advantage ofI feel as if i have just been scamed taken advantage of I went in because my dog started acting different lethargic, sleeping more than usual not following me around not laying next to me seemed as if in pain, ate yesterday but not today no energy i was concerned so i took him in they said that he needed a cbc i said ok test results showed high or elevated liver enyzmes, i aked what could be the reason i was told could be many multiple reasons could be the breed could be a mass on the liver, options was to get xray or give something and recheck in a month, i said is it an emergency does it need to be done now the xray or, she said i cant tell you how serious it is until xray results, you cant tell me if this is right now an emergency, so not knowing if it needs to be done right now or what i said yes get xray so another lady come out to talk to me about xray you can get it done now and get result back today or get done and get result back by monday, i ask again if this is an emergency do you need the result back today or can it wait til monday, she said i cant tell you what is best theres no right or wrong, i am thinking isnt there some signs that would warrant it to be done stat or routine, vitals something?? so i go with routine and i said i guess if he gets worse i will take him to the 24 hourhosp. i asked again what would cause this his food? or treats? she said theres many reasons why, she said it could be a tumor or mass on liver..when they asked about him i said sometimes he eats the cats food if he can get it, and sometimes he does get food when its dropped so yes he does eat things thats not his dog food...so when i go back to get him the girl comes out and says the xray results are not back yet i said yeah she said monday, the girls says yeah were not really worried about the xray results,and she said she will check you out the girl sitting next to her...it cost like $820.00 i paid it and was thinking to myself wtf this girl just said were not worried about the results what??? i was thinking and left with my dog...as i was driving home and confused about what just took place my phone rings and i was asked does he ever eat food from the table i said yes if he can get to it and cat food i told them that,,,,,then i went on and asked what jut happened this doesnt make sense after i pay820.00 not knowing if this was an emergency or something urgent that needed to be done cause nobody could tell me i said isnt there signs vitals something to indicate urgency of something now your asking me this again and yes my voice was raised no foul language but voice raised....i feel like i have been just taken advantage of