Banfield Pet HospitalReviews of banfield.com

If there was an option for negative stars it would be a closer indicator for the service you will get if you make the unfortunate decision to bring your animal here. I have had 2 dealings with this specific Banfield location, and one was just worse than the other. The first experience was when my Banfield location was closed due to an internet outage. My dog just needed an allergy shot before we left for vacation. I was told by my home clinic to go to the Town and Country location, and they would take care of me. They advised that I call first to let them know I was on my way, so I did just that. When I explained what I was needing and that my clinic told me to go to Town and Country the lady I was speaking with told me not to bother driving over as they would not see me because they didn't have the time. I mean - rude, right? Well, after my recent encounter that first experience was a lovely Sunday afternoon with roses and puppies! The most recent encounter was just last month. My clinic was closed due to bad weather so I had to go to Town and Country again because my pup had been throwing up the night before and would not eat or drink. I was cautioned when I dropped her off that the staff was trying to close up early that day to get everyone home safely before the roads started to re-freeze. I said that was great, I didn't want to be out driving in all the yuck either, so that worked nicely. The vet kept her from about 10 AM until around 4:30 with not one single update on what was going on. When I finally did receive a call, she told me my dog was in complete liver failure, and I needed to decide if I wanted to put her down or take her home to make her comfortable as she was going to starve to death because in liver failure a dog would not eat. She told me this OVER THE PHONE! I was an absolute wreck driving to the clinic. Once I got there, I was again told my options, and I asked if there was anything else that we could do. The vet said not at this clinic, no. I asked what that meant and she said that a specialty vet clinic might have other options, but I would need a referral. I asked how I could go about getting a referral and she said, well, I have to call them. I said, OK, then call. She asked if I was sure because it sometimes takes forever to get through to them. I said that yes, I was sure, and this ignorant human gave a deep sigh and acted put out when she said, OK...I'll make the call. She seemed way more eager to push me out quickly so she could be done for the day and go home. I took my pup to the specialty clinic where she was given excellent care. She was NOT in liver failure. She needed her gall bladder removed. She is completely fine and recovered now - no thanks at all to the vet at Town and Country. The fact that my pup could have died at this crappy clinic continues to bother me which is why I decided to write this review. Had her gall bladder leaked or God forbid burst while that horrendous vet did nothing but administer fluids and give me a wrong diagnosis she very well could have died. If you care at all about your pet stay away from this clinic. I was charged over $500 for her to basically do nothing but give fluids and an incorrect diagnosis. In closing I would like to add that I have nothing against Banfield as a whole. The vet that works at the Town and Country location though, she should have her license revoked. I wouldn't trust her to shave my dogs rear end at this point. Stay away - stay far, far away.

Extremely Disappointed with Banfield Pet Hospital – No Accountability and Poor Communication I took my dog to Banfield Pet Hospital in Schererville, Indiana, on March 17th for a routine checkup due to concerns about his overgrown nails and a small dent in his tail. Upon arrival, everything seemed fine—he was walking, barking, and energetic. However, what should have been a simple visit turned into a horrific experience for both my dog and my family. During the exam, the team drew blood from behind his jugular, and when they returned him to my mother (who took him in on my behalf), he was yelping uncontrollably, clearly in severe pain, with his mouth swelling in real time. Instead of acknowledging the situation, Dr. Mullins dismissed it as potential gum disease and did not take immediate responsibility for what had happened. Following their advice, we took him to an emergency pet hospital, but his mouth was so swollen and painful that they couldn’t even properly assess the initial concerns we had about his kidneys or tail. Instead, we were forced to focus solely on his mouth, leading to excruciating pain medication costs and additional vet visits. I returned to Banfield days later, seeking answers and accountability. Dr. Martin, a field supervisor, was present and appeared concerned, but much of the conversation revolved around whether Banfield would cover any costs rather than addressing the real issue—what had actually happened to my dog. They insisted on an X-ray, claiming it was necessary for a dental specialist to evaluate the damage. At no point was I informed that this X-ray would cost $270+. Instead, they waited until after the procedure to spring the fee on me. This entire ordeal has cost nearly $3,000, and yet Banfield has shown no real accountability, offered no follow-up, and failed to communicate effectively throughout the process. The lack of transparency, dismissive attitude, and failure to properly inform me of costs upfront is completely unacceptable. I would strongly caution other pet owners before bringing their beloved animals to this location. What started as a simple checkup turned into a nightmare that caused unnecessary pain and suffering for my dog, not to mention financial and emotional stress for my family. I expected professionalism, care, and accountability, and I received none of the above. Banfield, do better.

On November 8th, 2024 I took a beautiful two month old shistzu puppy for a complete health check up at Banfield,North Heaven, with Dr Cardona. She attested my puppy was healthy before taking her to a back room and adminitering an intranasal bordetella vaccine. Before we got home, my puppy was already vomiting and visibly sick. 10 days later she passed out for the first time, from lack of oxygen. Little did I know it'd be the slow and agonizing end of her. My many attempts to get help were either dismissed or minimized and the lack of treatment for almost three months caused my puppy a collapsed trachea which prevented her from breathing. Banfield North Heaven, specifically Dr Crystal Cardona and dr Brocklehurst were involved in my 5 month shihtzu puppy to have a collapsed trachea and be put down at only 5 months old. Dr Cardona administered my 2 month old puppy an intranasal bordetella vaccine which immediately made her very sick. Despite my many attempts for help, she was ignored by both vets cited above, for almost three months,before getting any meaningful help. By then, my puppy was diagnosed with an inflammed and collaped trachea. She couldn't breath and I had to make the excruciating decision to put her down at 5 months old! The vets are uncaring and incompetence. The staff is rude and disorganized. Search the web and you'll find many cases similar to my situation, due to Banfield’s malpractice and incompetence. I hope the State Board finds them liable. Stay away.

Banfield OWP is a scam. They do not disclose the terms of the plan which lock consumers into a 12 month continuous payment obligation. My dog has not received services since October, so they canceled the plan and are charging me $600 for the rest of the contract (through May 2025) and have refused to render services through May 2025 citing contract language.

Today I took my dog ​​Milo to get his teeth cleaned, a procedure that from what I understand is a very simple one that helps maintain my pet's health. Completely trusting in the care of my dog, we left him there perfectly healthy, and it turns out they called us to tell us they had had an accident and that my dog ​​had hit his cage and hurt his eye and needed antibiotics. I can't understand how something like this could happen. I know maybe my dog ​​was scared, but when we went to get him, my dog's eye was completely red, like part of it was sticking out. At that time, no one offered us an apology or anything, and we paid not only for the cleaning but also for the medicine to heal his eye, which was healthy when we left him. I am super outraged with the situation because you trust your pets to them and God knows how they are treated there. At this time, we have not received any further explanation. Now I have Milo here with his eye practically popping out, red, wearing a cone, in a procedure that was supposedly simple. Don't take your pets to this place.

I originally had a pet plan for my dog at around $50 per month, but suddenly, I started getting charged $75 instead. When we contacted customer service, they admitted it was an error and assured us they would correct it. They never did. The same overcharge happened the next month, and the next—each time, they claimed it was a mistake, but we were never refunded. Then, during an unrelated vet visit, they handed me a bag of prescriptions. Inside, I found flea prevention and dewormer—items I never requested or agreed to. That month, we were charged $75 again, and this time, customer service told us the increase was correct because our plan had been “upgraded” to include flea prevention and dewormer. Mind you, I never approved this upgrade. I buy these medications myself for much less and would never have opted in. On top of that, they had been charging us the higher price before ever providing these meds—then sneakily slipped them into our bag after the fact. When I asked for proof—anything showing that we signed off on this upgrade—they never provided it. We called the clinic every week for a month and a half, and every time, they promised to call back but never did. Three months later, after exhausting all options, we finally reached corporate, only to be told that there was nothing they could do since we had “received” the medication. This company needs to be investigated for fraud. And I won’t even get into the quality of their service—except to say they clearly value money over actually helping your pet. Avoid this company like you would your narcissist, gaslighting ex.

My pets for over 15 years have been going to Banfield, and i have been paying on their pet plans, so you can imagine how much money I have spent. Today March 11th, 2025, I called customer care to inquiry about the Downers Grove, IL., location...I have been trying to reach them for the last couple of days and the recording states it was close at 4pm. The customer care rep told me she don't know why it's close, maybe short staff, but I will have to keep trying or find another location. I explain to her that my pet go to this location and was she able to leave an email with the manager, she stated no and to keep calling. This is freaking ridiculous, but I'm sure if they didn't recieve a payment, they would be contacting me via email, texts and phone calls. I have to find another pet hospital.

My dog just started having seizures 3 weeks ago which I had to take her to Triangle Vet Hospital and they put her on seizure medication. I was told to take her back for bloodwork at her normal veterinarian 2 weeks later. On February 26th I had to drop her off at Banfield for bloodwork and a comprehensive exam. Dr.Jones called me to tell me her blood work was normal and that they did not carry her seizure medicine and I could purchase it through chewy.com and that she was ready for pick up. I went and got her and once I got home, I looked her seizure medication up on chewy.com which is a liquid solution and they did not carry it so I called Banfield back and they pulled her notes up and said that there was a prescription that I could take to the pharmacy and I said well why didn’t y’all give it to me? The receptionist told me she didn’t know why it wasn’t given to me. I was told they could email it to me so I had them do that and I printed it and come to find out there wasn’t even a doctors signature on it. I called Costco to see if they had that medication in stock and they didn’t which they would have to order so I told them I had the prescription that they emailed me and I was told by Costco that was not a legal document. I had to call Banfield back to see if Dr. Jones would fax it over to Costco mind you this is February 26 which is on a Wednesday. I contacted Costco on Thursday, February 27 and they haven’t received anything so I had to call Banfield back to complain about the prescription not being faxed. They told me they would give her another message and said she was really busy. I asked if there were any other doctors in the office that day and I was told yes there was but this other doctor was doing surgeries all day and Dr. Jones was really busy. I said you mean to tell me there’s no one in the office That can fax that the Costco wouldn’t take but a couple seconds do you know they made me drive over there to pick it up so I specifically told them Dr. Jones would not be saying my dogs anymore and that I was on the verge of pulling my dogs out of Banfield which they have been going to for 14 years. It’s ridiculous. I have to wait for two days to get a prescription for a dog who needs their medication so if you take your dog to Banfield, do not see Dr. Jones. I’m just warning you now.