Banfield Pet HospitalReviews of banfield.com

Do not sign up for the Wellness Plan. It is a rip off and the operators are very rude if you can get someone after 20 minute hold. They do not pay for what you are sold as a plan. Our dog died the day that they did a bunch of test and charged us for a bunch of prescriptions, after the doctor said nothing to be worried about. Tried to cancel plan, but they would not let us until we paid until plan ended.

Totally disgusted with Banfield my dog passed away on 4 July 2024 and I immediately notified Banfield about this. I was told that the wellness plan ran through the beginning of September and that it would be canceled. I just checked my bank account and I was charged for September and October. I contacted Banfield and the customer service agent was extremely rude and unresponsive to my questions. I will never use Banfield pet insurance again while the care was quite good. Their service online really is very poor.

Bainfield Pets Hospital Dear Bainfield Pets Hospital Team, I hope this message find you well. My name is Maria, and I am writing to express my deep concern and sadness regarding a recent visit to your hospital with my beloved pet, Lily. Lily was in good health just she was vomiting like some times happened to her when we brought her to your facility, but tragically, she passed away the same night after we picked her up. This has been an incredibly distressing time for us, and we are struggling to understand what happened. We would greatly appreciate any information or explanation regarding her condition during her visit and what might have led to her passing. It feels very strange to us, and we are seeking clarity on this matter. Thank you for your attention to our concerns. We look forward to your prompt response. Sincerely, Maria and Jose

Banfield Pet Hospital-Wesley Chapel North Carolina Crooks and not very smart. I took my dog in with symptoms of diarrhea, which he has had on and off throughout his 7 years. Dogs get into stuff, and every time it clears up with a round of metronidazole. The tech said they wanted to run a CPL test (CPL measures pancreas specific lipase). I said, not necessary, even if he pops high, it doesn't change the course of treatment. Tech said she would run it by the vet. She came back to say, Vet said they "had to test". So, they take blood and run the test. The tech comes back and says, "Yep, Vet said he has pancreatitis". I looked at the report and it just says "abnormal", no CPL value was listed. I asked what the value was because NO ONE can accurately diagnosis pancreatitis without a true value. ANY competent DVM or MD knows this. I told the tech, that would be like a human patient going to a medical doctor and having blood work drawn and the MD returns and tells them they have diabetes, but they don't have a blood glucose level or an A1C level. Maybe that patient is on steroids or has an active infection, both elevate blood glucose levels. Many things elevate test results, and many things elevate CPL. There must be an absolute value given, and a provider cannot accurately dx pancreatitis from an abnormal/normal reading. This isn't a pregnancy test for Pete's sake. Also, I also shared with the tech, CPL has a wide range, under 200ug/l clear, between 200-400ug/l is inconclusive, over 400 ug/l is more consistent with a diagnosis of pancreatitis. The tech had no response to logic and medical truth because when you're running a scam, you can't defend your actions. Regardless, a bogus $98.57 lab test fee, that, like I told them at the beginning, did not change the course of treatment....still a round of metronidazole. Further, they charged me $67.95 for an office visit and I never saw the vet once. Scam. Incompetent. Dishonest. Many poor reviews don't lie.

I would not use Banfield again. Their wellness plan is a rip off. When they first started 20 years ago they had excellent vets and spent time with you and your pets in the exam room. After Covid they used that as an excuse to arrange drop off appointments for your pets. You didn’t get to see them doing any of the exam. Did they draw blood? Take a fecal? I was sceptical but my dogs were healthy and just went in for their comprehensive exams and occasional teeth cleaning. When they got older I didn’t want to do drop offs so I made in office appointments. They still took my pet out of the room to do the tests and give the shots. I had no idea what was actually being done. They would always come back with a syringe for me to give the dewormer at home because they said they wouldn’t let them give it to them. That is just BS. They were the calmest easiest dogs. Both my dogs passed away this weekend and my oldest (16) plan had just renewed. I had one visit. They will continue to bill me monthly for the rest of the year because they are telling me that one well checkup cost more than the whole year of payments. BEWARE!! The wellness plan is a scam! The good vets are leaving or retiring. Find a good vet with a good reputation and get care insurance to cover the more expensive services. Don’t mess with Banfield.

I took a stray cat to this scam company Banfield as it was located in their apparent scam enabler Petsmart because I bought product from Petsmart in the past when I had a dog, my cat got basic shots and tests, there was some scabbing around her neck that I was told would probably clear up with the monthly flea/heartworm medication, I paid around $250 which was pretty high compared to the monthly shot clinics at the locally owned pet stores in my area, anyway I was sold a pet plan, and I set up the plan entirely on their store terminal and went on my way, unfortunately circumstances required me to move to a no pet household, after the high tech sign up I was surprised that to cancel I was given a handwritten phone # on a post-it note, when I went home to call I found out why, they don't want you in the actual store when their cheerful phone attendant tells you that you've been ripped off, in my case for $700, an amount that showed up nowhere in the sign-up, for basic cat health-care, look, I expect big corporations to be a little scammy, that's what they are, but this scheme of tacking on excessive fees onto an pet insurance plan when it's really being done to gouge you and your insurance plan turns out to be nothing more than a way for them to get the money they scammed after the fact and without your knowledge. Avoid Petsmart, support your local pet shop.

DO NOT BRING YOUR PET HERE!!! Banfield Falls Church continues to scam us and they put our dog's health in jeopardy, and in my opinion its borderline malpractice! For our teeth cleaning last year, we had elevated liver enzymes and treated it; then during our comprehensive exam we got a clean bill of health and the vet told us to make a teeth cleaning appointment for two weeks after the exam, and guess what? Elevated liver enzymes just two weeks with no changes in anything diet or otherwise. At best, this vet is inept and at worst she missed a significant finding in our "comprehensive" exam. We are leaving and going to a new vet. This place is a scam. Beware of paperwork!!! They will tell you you are signing one thing, but what's actually written is different. If you do go here at your own peril, just make sure you read every word before you sign,

Title: Disappointing Experience at Banfield Pet Hospital I recently visited Banfield Pet Hospital and had a very disappointing experience with Dr. Sanabria. Unfortunately, it was clear that she lacked patience, empathy, and genuine care for my pet's well-being. Firstly, they ordered the wrong test, which was frustrating and time-consuming. To make matters worse, they attempted to bill me for procedures that were already included in my “care” plan. It felt as though they were more interested in upselling services than providing quality care. Dr. Sanabria seemed disinterested and dismissive. She didn’t take the time to discuss my pet’s treatment with me, instead sending a tech to hand me a generic printout. It felt impersonal and disrespectful, as I expected a real conversation about my pet’s health, not just a Google-style handout. Overall, this visit left me questioning the value of bringing my pet to Banfield. If you’re looking for a vet who truly cares and communicates, I’d recommend looking elsewhere.