Banfield Pet HospitalReviews of banfield.com

I have been taking my dog to Banfield for four years. She was seeing a particular doctor and she is no longer there. They have been having different doctors come in until they hire a permanent doctor. After today's service I sure hope that will be soon. The service I received today was substandard. I need my pet to see a permanent doctor and not someone here today and gone tomorrow. I was not pleased that I was given a prescription that Banfield could not fill. I ended up bringing my dog into the office for a cerenia shot.

I need to warn other pet owners about my devastating experience at Banfield Pet Hospital (owned by Mars Inc.) also located in many Petsmart stores. April 17, 2024: Took my completely healthy, happy dog Beanie for a routine checkup and vaccine update. Lead Vet. Paaymans, DVM administered a ProHeart 6 shot along with two additional vaccine shots. That same day, Beanie began showing symptoms - fainting, heavy breathing, and became nearly immobile. I immediately called and brought him back to Banfield. Their response? 'There's no problems, but call emergency if it gets worse.' They dismissed clear emergency symptoms and sent us home. April 18: Rushed Beanie back to Banfield as his condition worsened. They charged me $400 for an x-ray and three additional shots. Vet Paaymans, DVM stated his heart was swollen in x-ray, telling me to see a cardiologist, they don't know why he is fainting and to go to emergency if worsens. No urgency, no accountability for the fact that he was perfectly healthy just 24 hours before coming in for simple shot update. Easter Sunday, April 20: Beanie had become so weak that I took him to emergency care. Heavy blood in stool, throwing up dark red, no eating or drinking water, and hardly breathing. Beanie tragically passed away that evening. Just four days after a simple vaccine visit, my beloved pet was gone. The aftermath was equally appalling: - Banfield corporate only offered a hollow 'sorry for your loss' and claimed Beanie 'did not respond well' to the Proheart 6 shot - They promised to contact ProHeart 6 about splitting cremation costs but never followed through - They're still forcing me to pay for my other dog's wellness plan that I'll never use because I've lost all trust in their care and service - They refunded the $400 from the second visit and canceled Beanies plan. Banfield ( owned by Mars, Inc) operates like a sales organization, not a veterinary hospital. They push wellness plans and treatments without proper care or consideration for our pets' lives. My healthy dog died because of their negligence, and their response showed zero compassion or accountability. I urge pet owners to: - Avoid Banfield entirely - Research all medications/shots thoroughly before agreeing - File complaints with your state's veterinary board - Report to pet advocacy organizations - Read wellness plan contracts carefully - they trap you in payment plans - Document everything in case the worst happens SPECIFIC ACTIONS TO TAKE: - File a formal complaint with: - Your state's Veterinary Medical Board - The FDA's Center for Veterinary Medicine - Better Business Bureau - American Veterinary Medical Association -File with the small claim court or contact a pet attorney - Write reviews everywhere! Remember: Corporate vet chains like Banfield often prioritize profits over pet care. Always trust your instincts if something doesn't feel right about your pet's care."

Banfield Pet Hospital is a predatory operation disguised as pet care. They lure you in with a plan that looks like a simple subscription, but what they don’t make clear is that it’s a locked-in, year-long contract. Try to cancel, and you’re hit with the full balance — no matter how little you've used or how dissatisfied you are. They advertise these plans as money-savers, but in reality, they continue to price-gouge for medications and treatments — many of which are cheaper over-the-counter elsewhere. The plan becomes virtually worthless, and you're stuck between damaging your credit or continuing to pay for subpar care. It’s a calculated, manipulative system designed to maximize profit, not pet health. And it’s no coincidence: Banfield is owned by Mars — yes, the candy company. Their priority is not your pet — it’s profit. If you truly want to support animal welfare, give your business to a local, trustworthy care provider built on compassion and ethics. The good-hearted staff working at Banfield — and yes, many of them do care about animals — deserve better too. They’d likely be happier, better-paid, and more empowered working at independent clinics not tied to deceptive corporate tactics. Boycotting Banfield doesn’t hurt animals — it protects them. Don’t fall for the myth that corporate chains are the only option. Speak with your wallet and support real care, not corporate greed.

Banfield overall is a money grab. There are vets and techs that work for Banfield that genuinely care about animals, but they are trapped in the Banfield money machine. We have had the Banfield wellness plan since 2012 - and 2013-2024 was for two dogs. Last year we discovered the hard way that the wellness plan we had been paying into for 12 years offers no form of emergency care and any end of life care/services are only during business hours. God forbid your senior dog have a medical emergency at night or on the weekends - you are coming out of pocket for that 100% at a place you've never been. It was awful and we lost our girl. So for our other senior dog, we decide to change vets to somewhere that can accommodate emergency and end of life care - specifically a vet that can come to our home when the time comes. We haven't renewed our wellness plan package in years - there are no signed documents - in fact the only change we made was in 2024 when we lost our girl. But somehow we are still "under contract" and we have to pay $500 to end our wellness plan. So the rough math is 11 years of two dogs on wellness plans at roughly $75/month = $9,990 and two years of just one dog at roughly $45/month = $1,080 for a total of $11,070 that we have paid Banfield. No serious incidents, no major surgeries (our girl had a paw surgery in like 2013 that's it) just a visit every year for vaccines - but because we learned the hard way how awful it can be when it's their time and we want to do better this time, Banfield still has to squeeze us for that last $500. Find a vet that fits your needs and tuck that $45 or $75/month in the safe and you'll be much better off. Banfield only cares about the money.

Terrible customer service and a scam! Like many others, They lock you into an agreement without full disclosure and will not honor any of their discounted promises. DO NOT USE THIS COMPANY!

The worse banfield that I have ever attended, terrible customer service, so inconvenience and crowed. Don't waste your time going there. I'm canceling my membership

While my dogs vet is an excellent doctor... My dog has blood in his urine and so I made an appointment for him to be seen and he was not seen by his normal vet INSTEAD... When I made his appointment I Specifically asked if there was anything I needed to do before his appointment and they said no I get to appointment and they take him in the back and 5 mins later they brought him back, they said my dog wouldn't let them get the samples they needed and I know for a fact they didn't try they didn't put a muzzle on him or take necessary precautions in order to get the tests and samples I know this because I LITERALLY WATCHED THROUGH THE WINDOW when they came back they wanted to give him full spectrum antibiotics- pain meds and trazadone So of course they wanted me to spend unnecessary money and THEY DONT EVEN KNOW WHY HES GOT BLOOD IN HIS URIN I TELL YOU THIS... IF ANYTHING HAPPENS TO MY DOG BECAUSE OF THEIR NEGLIGENCE... I WILL SUE THE HELL OUT OF BANFIELD

I regret to say that I will not be bringing any of my pets to Banfield after many years of entrusting their care to this company. After two separate incidents with my dog needing to be seen due to illness, I was told by Banfield representatives and have seen for myself that Banfield egregiously understaffs their "hospitals" to cut costs, and cannot accommodate sick in-office appointments when needed, even to those holding wellness plans. What kind of hospital can't provide in-office care as needed, when needed? I am aware that the wellness plan is not insurance and does not provide special service to those who pay for it, but I was certainly not aware that it would not be possible to MAKE in-office sick appointments when needed, due to Banfield's intentional lack of accommodation. Since virtual visits do not make bloodwork or other physical tests possible, this is hardly a substitute for in-office care that I trusted would be there when I needed it for my pets. My dog is currently fighting for his life and will likely have to be put down at a local emergency vet. When he became ill, none of the Banfield locations were able to see him for a number of days and he has not displayed signs of the fact that his liver was shutting down with every hour that went by, so I had no idea that he needed immediate care since only bloodwork could show that. If Banfield had accommodated an in-office sick appointment within a reasonable amount of time, we would not be where we are now. I called every Banfield location within an hour's drive of my home and was told by each location that there simply wasn't enough staff to accommodate a sick appointment that day or within 3 days' time. I was even told by one location that they were "understaffed" and had to call in an extra employee just to be sufficient for the preventative care appointments scheduled for that day. To any professional, it is clear where the corporate priorities are. Such a mode of operations is completely negligent in a healthcare setting, which certainly demands a higher standard of integrity. If my pet had been seen sooner, if I had chosen to see another non-emergency vet who was able to accommodate a sick appointment, he would not be dying due to his liver shutting down. Instead, I chose to wait until his regular, trusted vet was able to see him and depended on the Wellness plan to cover his office visit and bloodwork. Now I know that a vet office that can't accommodate sick appointments is highly unreasonable and paying $55 a month for 2 preventative appointments a year or only those appointments which could be scheduled weeks in advance (what appointments would those be, if not sick appointments?) is what I have actually been paying for. Banfield's priorities are not mine, and their practices are deceptive. Seeking a lawsuit. Don't entrust their health to such a company.