Banfield Pet HospitalReviews of banfield.com

This review is specific to the Banfield location in Oxnard, CA on Rose Ave. (Prior to this and since this visit I've experienced vets who care for our pets.) We brought our dog to the Banfield location in Oxnard, CA last week.  He had been vomiting, coughing, and his diet had changed completely.   The vet we saw was dismissive and combative.  She also neglected to tell me that Cooper had a heart murmur - although she noted it in his electronic file.   When he declined even more, we brought him to the WestLake Village office where we learned that Cooper has an enlarged heart, a leaky valve and that he needs to be seen by a cardiologist immediately.   It's outrageous that this was missed.  We've lost valuable time getting Cooper the care he needs.  We have a cardiologist appointment now for the 21st.  Had we known a week ago about his condition - we could have acted more quickly.   An example of her combativeness - when I asked if she recommended that we keep Cooper on fish oil supplements - her response was, sure, if you don't care about his weight.  She avoided eye contact most of the visit, didn't introduce herself and didn't interact with Cooper at all - in front of me.   It's worth saying that the tech was incredibly kind and responsive in engaging with Cooper, but it's the vet who provides the medical care and it's clear that pets under this woman's care aren't safe.

My wife took my dog in for a dental cleaning. She told them on arrival that he had a sensitive lower back and to please be gentle with him. When we brought Bandit home he was unable to put weight on his rear leg and could not climb steps. I had to bring his dinner to hem because he had a hard time getting off the couch. When I called today the had already refused to check him out with my wife present, they refused to put a manager on the phone, refused to give me the number for a district manager, and then abruptly hung up on me. I see on the internet this company is being sued by a doctor that worked for them because he was fired for complaining about their shoddy service and price gouging. NEVER NEVER NEVER take your pet here. He or she may come back to you injured like Bandit. Steer clear of this or any Banfield Pet Hospitals, they are the worst.

Dont use Banfield Vets ever, all of their google reviews are fake. I am writing this review in hopes that Banfield will never be able to steal from other people. This will be long and contains at least 3 felonious acts by Banfield. Felonious means that they have commit felonies against me on 3 separate occassions. My wife signed my cat up for a payment plan. Banfield never did any of this plan.. not a single thing that they promised for the money. He got no shots. We did get charged over 1000 dollars for Xrays and ultrasounds but we have received absolutely none of the services they promised. I never authorized Banfield to take money from my account. Not one time did they have permission to charge my card. I tried to call and cancel this plan and spoke to someone named Cathy. Me: I would like to cancel my payment plan. We have received none of the promised services. Please cancel my plan. Cathy: I will need your wife to call to cancel the account. Me: Well, we're married and you are charging my card without having permission to charge it. If were not counting marriage as a legal partnership to cancel a plan, than it's also not legal for you to charge my card without my permission. I need to warn you that I am also recording this phone call. Cathy: I'm sorry, sir, but that's illegal. Me: Actually Cathy, in the State of NJ I don't even need to inform you that I'm recording.. it was more of a courtesy. Cathy: I can't talk to you anymore. Me: Ok, Cathy, what's your last name? Cathy: I can't tell you that. Me: Ok, Cathy, how can I identify you to a supervisor when I call back? Cathy Hung up. I did not record the call, but she did. I called the Moorestown branch where we went and asked for a supervisor. I spoke to the phone person who assured me that they would have a supervisor call me back. They never did. I had my wife call and cancel the payment plan and they told her she could not cancel it and that they were going to now charge us 800 more dollars. I went to my bank and cancelled the card, citing fraud and they were still able to charge me! I'm not out over 2000 dollars and have received NO service. How this place is able to maintian a 4.6 rating while also commiting multiple acts of fraud is unreal. I ended up going to Audubon Vet and getting all of the stuff we asked for for 300 dollars.. but 2000 dollars to Banfield and they will not call me back.. they will not cancel our plan and they have commit fraud multiple times. Please don't bring your pets here, they deserve better. I'm going to post this in every place I can leave review online. I'm going to report these people to any government agency that will hear me. DO NOT LET THESE PEOPLE STEAL FROM YOU.

The employees are caring towards my pets. Knowledgeable when we have questions. We have had pets on Banfield wellness plans for over 12 years. We are very happy with the care and the value of the plans.

Same complaint as others about "unexpected changes" in cost. While the staff at the Banfield location in Longmont, CO, are exceptional from front desk to technicians to the veterinarian whom I spoke with on the phone - friendly and pleasant, caring, understanding, and competent, I brought her in for a cleaning, was quoted 1 price for labs and wound up paying more than double that because they neglected to tell me that that price was only for in-house labs. On top of that, the cleaning couldn't be done. Was initially quoted just under $500 for a dental cleaning for my cat plus a coupon for a free initial visit. Then quoted $191 by the vet for labs when they had concerns and couldn't do the dental yet after all. At no point was I told that the necessary DKT sedation with my cat would be another $130-ish, nor that the labs being sent out would be $234 and change, that the $191 was for the in-house labs only. The vet DID say the RBCs could be "because of stress" but were too low to put her under. OK, but I would've appreciated knowing the itemized costs upfront, especially after specifically inquiring about cost for "the labs," meaning ALL the labs, when the vet called me with news of her CBC results. I would've held off on the labs being sent out since her bloods were fine 2 months ago with another vet, and the vet acknowledged the the low RBCs could be "just stress." $558 later, the cat still hasn't had a dental cleaning. I take some consolation in the fact that, had we had the dental done with a probable extraction, the bill would've been over $1000, but now we're looking at a third higher cost because of costs that weren't shared with me ahead of time. TLDR: My fear-aggressive cat hadn't been to the vet in 3 years (too long a story for this review), but with nearing 8 years old and having slightly bad breath, as well as starting to go outside in both an enclosed pen and a catio regularly, I knew she should at least have vaccines updated and get a dental cleaning. I took her to the shelter vet a couple months ago where we'd adopted her from, and they had to sedate her to do an exam -- which I expected because she really does become a tasmanian devil at the vet -- and okayed her for a dental cleaning, but they wanted $200 down just to schedule the cleaning, and it would be 2 months out. That had me looking elsewhere. Found Banfield nearby and thought I'd try them. Should've read the reviews first. I took her to Banfield not even 2 months from the 2 visits with the first vet, and Banfield wanted to see her twice also to do an exam and blood work all over again, even though I had her records giving her a clean bill of health 2 months ago (bloods and urine). Because the exam was free with a coupon, I decided to go for it, although this would be extra stress on the cat ... and myself. Sure enough, they couldn't do an exam on her for the initial visit but then said they'd do everything at the dental cleaning. They didn't let me know that doing DKT premed sedation wasn't part of her exam at about $130 total. Added to that was the cost of the "Super-Chem" that the vet did not share with me. At least they did check her mouth out, and she "isn't that bad" per the vet and only has one cavity, but that probable extraction will be $600+ on top of the dental, so we're looking at over $1000 for her eventual cleaning and extraction. I'm on Medicaid and have already spent almost $1000 in 2 months between the 2 vets, so this will simply have to wait, but because of the lack of complete disclosure about all the lab costs, especially when I'd specifically asked, I will not be returning to Banfield. It's back to the shelter vet for us.

I can always get in to Banfield when something happens to my pup. They are very proactive with reminding me about vaccines and services I am owed on my plan. We’ve never had a bad experience. I’ve been taking my dogs here for 4 years.

I took my dog to update her shots and the tech came in without her record asking me what shots she needed. She didn’t seem to understand that is the purpose for the record. She never explained why she didn’t have the record and never went back to get it. The front desk clerk obviously heard about my complaint and went back to get my dog most likely discussing my dissatisfaction because she took a bit longer than usual. Understand the customer is why you have a job and make it a point to keep the customer satisfied. That’s called appreciation.

Parma, Ohio - Do not go here! They are rude and rip you off. I took my puppy in for his booster shot and was quoted a price of $84 and thought this was high but agreed, when checking out I was told it would be $101 and I questioned this and was told that the $84 dollar was the cost of the shots I was declining - they had to quote it by law but do not need to quote the actually cost. Jackie, who claims to be a manger, at the front desk is rude and has zero customer service skills. I asked to speak to the vet tech who quoted me the price, and she did not get her, she had trouble finding the number to call corporate and told me the conversation was over. I filed a complaint at corporate level and will see what happens. I also do not deny calling Jackie a nasty B because she is.