Bamboo Insurance Reviews | Read Customer Reviews of bambooinsurance.com

Bamboo Insurance Reviews | Read Customer Reviews of bambooinsurance.com

Bamboo Insurance reviews

128 approved reviews, newest moderated first

Jane H.
May 21, 2024
This is probably the worst insurance…
This is probably the worst insurance company I have ever used. Had to use them for home owner insurance because the company I used previously left California. This company took 5 months to send the correct declaration page to me and in that time my mortgage company ended up forcing us to get insurance through them so essentially was double charged. This company is trash. Also raised prices by 30% the next year. And I cancelled and got a different company and they stil charged me. Right now in the process of disputing my charges. This is one of the worst conpanies I have ever had to unfortunately work with. Use them only as a last resort.
Response from Bamboo InsuranceMay 22, 2024
Hi Jane, We regret to hear this was your experience with us. We genuinely apologize for the inconveniences you’ve outlined here. If you’re open to us reaching out to address these with you, please email [email protected] with your best form of contact and availability. Please also reference this TrustPilot review. Thank you, Bamboo Insurance
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Robyn M.
May 20, 2024
Fast & quick service
Fast & quick service, response. I would recommend to family & friends
Response from Bamboo InsuranceMay 21, 2024
Hi, Robyn! We're celebrating your positive experience alongside you. Thank you for taking time to share about this! Cheers, Bamboo Insurance
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Rafael O.
Apr 18, 2024
Excellent service
Excellent service! Kyle was extremely patient with my technical shortcomings. Bamboo beat all other insurance companies’ rates.
Response from Bamboo InsuranceApr 18, 2024
Hi, Rafael! Your review made our day! We'll make sure to pass your positive feedback along to Kyle. Thanks so much for sharing! Best, Bamboo Insurance
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Valued C.
Apr 11, 2024
I have not received my declaration for…
I have not received my declaration for my new policy. I have spoken with a representative twice to get my mortgage notified and payments from my impound account but nothing was done. My mortgage has now notified me that I do not have home owners insurance. I have no way to prove I have insurance and now notified my mortgage to try to get proof from Bamboo since I have not received any. So far I am not impressed.
Response from Bamboo InsuranceApr 12, 2024
Hi! Thanks for sharing about this with us. We’d like to chat with you to learn more about your experience, and address what you’ve outlined here. Would you mind sending an email to hello@bambooinsurance or sending a message here, with your policy number, as well as the best way and time to reach you? From there, we’ll have someone from our management team reach out to you. Thank you! Bamboo Insurance
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JORGE C.
Apr 5, 2024
Reviewers take it personally and almost…
Reviewers take it personally and almost act like you're asking them for a favor. They're too busy to take calls or even pick up their phone, terrible on communication! They bad mouth eachother within the company and don't get you any results.... stay away from this company!!
Response from Bamboo InsuranceApr 8, 2024
Hi Jorge, We’re sorry to hear about this. We’d like the opportunity to clear things up with you and be able to address this directly with you. If you’d give us that chance, please send an email to [email protected], referencing this TrustPilot review. Additionally, could you please provide us with your policy number, best way to reach you, and availability? From there, we’ll escalate to one of our management team members. Thank you, Bamboo Insurance
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Bibekanand S.
Mar 21, 2024
Long time to get insurance
After applying for home insurance, it took a very long time to get approval from the underwriters. Even though we have no claims and a long term tenant for more than 8 (Eight) years and a clean property, they kept on asking for pictures that we provided over and over again. With clean record and no claims, we expect better service from Bamboo to get a home insurance.
Response from Bamboo InsuranceMar 26, 2024
Hi, Bibekanand! Thank you for letting us know, and we hear you. Our goal is to get you covered by your perfect policy, as quickly as possible. However, sometimes there are certain elements of the process that are out of our control. We understand your frustration because we feel it, too. But we sincerely apologize if we missed the opportunity to effectively communicate the potential for waiting periods to you. Additionally, we’ve escalated your feedback to the manager. Have a great day! Bamboo Insurance
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dan
Mar 20, 2024
WORST OF THE WORST!
WORST OF THE WORST!! I HAVE A GAS LEAK with 4 DAYS NOW WITHOUT GAS IN FEAR OF FIRE AND THIUS COMPANY HAS DONE NOTHING!!! YOU HAVE NO ONE TO CONTACT AND NO ONE CARES, SO I ASSUME THIS IS THE CHEAPEST AND DIRTIEST OF THEM ALL!!! I AM GETTING SCAM CALLS AND ALL THESE OTHER COMPANIES CALLING IN REGARD OF MY CLAIM, THIS IS A SCAM COMPANY WITH SCAMMERS LIKE SHANNON LEMON WHO CLEARLY DOES CARE ABOUT HER JOB OR CUSTOMERS!!! BE AWARE!!
Response from Bamboo InsuranceMar 21, 2024
Hi Dan, We’re so sorry to hear about this experience. We’ve escalated your feedback to our Claims Management Team, and they’d like the opportunity to speak with you and address your concerns. Would you please send your Claim Number and best contact information to [email protected]? From there, a manager will contact you immediately. Thank you, Bamboo Insurance
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Mark E.
Mar 11, 2024
Derek Avery was very responsive and…
Derek Avery was very responsive and accommodating. A positive experience.
Response from Bamboo InsuranceMar 11, 2024
Hi, Mark! We're truly happy to hear that your experience with Derek and Bamboo Insurance was as awesome as we strive to make it. Thank you for taking the time to share about it! Cheers, Bamboo Insurance
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