Reggie J.
Super responsive and polite
Super responsive and polite, professional.
Getting caught without quality protective gear isn’t an option for those in harm’s way. What’s worse isbuying from companies that strain your wallet or produce low-quality gear. You need affordable quality gear backed by a trustworthy company and tested to high standards.Ballistic Armor Company serves those who protect and defend by equipping them with affordable high-quality ballistic armor and accessories. These products keep you safe while also being comfortable,versatile, and modern.Don’t get caught with crappy gear that doesn’t hold up under fire. Be equipped to brave the assault withaffordable high-quality ballistic armor.
Ballistic Armor Co. (ballisticarmorco.com) has 396 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Reggie J.
Super responsive and polite, professional.
Monika K.
Very happy with the bag. I use it for my daughters stuff and when I go with her anywhere I wear it. Very pleased with the purchase. Thank you
Mark L.
Had to wait a few months to get my order, and then inquired on where to purchase the actual armor to put in the shoulder sleeves, never heard back,
Response from Ballistic Armor Co.Aug 15, 2022
We are very sorry to hear about your experience, it does not reflect our values or our customer service standards. We've changed ownership in the last 2 weeks and will be reaching out right away to make this right.
Douglas S.
There was a long lead time of several months. They mistakenly sent two helmets instead of one because I simply made a request a few days after my initial order to change the color. I was assured this was done successfully but obviously, it was not. I still have not been assured that I was not charged any additional cost. The helmet I wanted was defective, so I had to keep the color I do not like unless I was going to wait several more months for a replacement or to have the exchange fouled up just like the initial order. Customer Service is very polite, but what good is that with such neglectful incompetence. I found the return offer to be unacceptable, so I had to pay for shipping myself. I've already endured enough from throwing them ANY curve ball whatsoever and I wasn't about to make that mistake again. Many products are not kept in stock and I'm still waiting on those. They apparently cannot keep up with simple supply and demand. Overall, the quality for the price is far more reasonable than other manufacturers. The build quality of a non-defective helmet is good. It's just a shame that the ordering process was such a complete disaster. My advice to anyone is to pay premium prices elsewhere and spare yourself months of anxiety.
Response from Ballistic Armor Co.Aug 11, 2022
Thank you for the honest feedback, we are terribly sorry to hear about your experience and we can see how frustrating it was! We welcomed a new CEO last week and we're already making big changes to correct the problems you experienced. We will be reaching out to you directly to ensure you have been properly refunded and not overcharged. In the meantime, thank you for sharing your experience. We will not rest until we have solved these issues.
Christopher D.
Great product and service. Thanks.
Rafael Martinez R.
Took so long to deliver and only delivered when I contacted them
Response from Ballistic Armor Co.Jul 29, 2022
We apologize for the shipping delays and regret that you had to wait so long. We totally understand how such a long wait can make for a poor experience, and we are working diligently to correct that and catch up with demand. Please reach out if you have any issues at all with your helmet!
Steven Z.
I still haven't received the Gen1 helmet combo. In my portal, it says the package was sent out on July 2nd, but I haven't received it yet. With all due respect, other companies all have tracking numbers for the packages. If I don't receive it in August, I probably won't purchase it again. And there is no stock of gen2 until the end of August, which is disappointing.
Response from Ballistic Armor Co.Jul 27, 2022
We're sorry to hear you're having trouble tracking your order. It is true that shipping has been delayed on helmets and this should have been communicated to you prior to your purchase. We sincerely apologize if it was not. We're happy to see that you did receive one of your orders, and we also see the mystery shipment with no tracking number. This is unusual, and we are having the warehouse team look into it. A member of customer service will reach out to you shortly with an update, and they will also be happy to help with any other concerns about your order. Thank you for the honest review, we hope to improve your experience going forward!
Steven M.
Major failing point, shipping. At the time of order there was no indication that the helmet I had ordered was out of stock or on back order. After almost a month of no delivery or shipment confirmation emails I emailed customer support and was told they were back ordered. I would check back every 2-3 weeks for almost 3 months before delivery was made. The helmet itself feels great. Pad quality and arrangement feels comfortable and conforms well to my head. I have not tried to wear it for extended periods yet, though I feel it should be more comfortable than the ACH with aviation helmet liner that I'm using now. Everything feels solid, nothing feels flimsy or "cheap" or like it will break with just a bit of use so I'm confident it will last for a while. All-in-all, the product itself is great but the transparency on the website and the customer service is pretty lacking and waiting 2-3 times longer than I expected was a pretty big let-down.
Response from Ballistic Armor Co.Jul 27, 2022
Shipping delays and communication have been poorly handled, and we regret that very much. We don't make any excuse, and are glad to report that we've been making changes this week to avoid situations like this occurring in the future. We're happy that you like your helmet so far, and hope that you will contact us if you have any questions or concerns!