John P.
My helmet is way to small.
My helmet is way to small.
Getting caught without quality protective gear isn’t an option for those in harm’s way. What’s worse isbuying from companies that strain your wallet or produce low-quality gear. You need affordable quality gear backed by a trustworthy company and tested to high standards.Ballistic Armor Company serves those who protect and defend by equipping them with affordable high-quality ballistic armor and accessories. These products keep you safe while also being comfortable,versatile, and modern.Don’t get caught with crappy gear that doesn’t hold up under fire. Be equipped to brave the assault withaffordable high-quality ballistic armor.
Ballistic Armor Co. (ballisticarmorco.com) has 396 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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John P.
My helmet is way to small.
Max C.
My package was late by about 4 days and it initially took a long time to get packaged and the label prepared. The shipping somehow went past my state all the way to the other end of the country. Hopeful the product will be good but majorly disappointed by the shipping process
Response from Ballistic Armor Co.Feb 24, 2025
We apologize to hear that the package took longer than expected to arrive. Our in stock items ship same day if purchased before 2pm PST on weekdays. Some items do take some extra time to ship, we'd love to get in contact with you to make things right.
Carla P.
We were told the gloves would be here before Christmas, but we are just getting them on January 3.
Response from Ballistic Armor Co.Feb 24, 2025
Hi Carla, We spoke over the phone, and made things right. Sorry again for the delay. The holidays are a hectic time for everyone, but we're glad that the person you gifted to ended up loving them
Sean M.
My order was split into two shipments. I got one and was able to track it. But the second on I can’t track because the tracking number is wrong.
Bryan M.
Getting items shipped requires multiple emails.
Response from Ballistic Armor Co.Jun 13, 2024
Hi Bryan! We're sorry your order was delayed. As a new release, the item that you purchased immediately became one of our best-selling products and we unexpectedly sold out very quickly. Unfortunately this caused a delay with your order. We're happy to see that you received your shipment last week and hope that you are now enjoying it. If you have any further concerns please feel free to email our CEO directly: [email protected].
Malakai M.
I received the wrong item, I ordered the Velcro kit that comes in the FAST style and I ended up getting the new SF Velcro style
Response from Ballistic Armor Co.Jun 13, 2024
We are very sorry for the inconvenience! Due to a temporary production delay our Gen 1 velcro kits were backordered. Our team shipped a different pattern and should have contacted you for clearance prior to doing this. As promised we have processed a replacement order for you with the correct velcro, and you should be receiving it shortly.
Peyton B.
Customer support is almost non-existent. Rails on helmets are completely out of spec and unusable for any serious accessories such as helmet mounted lights or earmuffs. Bungees on rails broke the first night using them. I knew I should have gone with the Team Wendy bump helmet, however I wanted to support a small company. Won’t be happening in regards to kit ever again. Wouldn’t recommend helmet other than for working your neck out.
Response from Ballistic Armor Co.Mar 27, 2024
Hi Peyton! We regret that your support ticket was originally misrouted in our system, and we appreciate you giving us the opportunity to make it right by replacing your defective side rail. We hope that you now enjoy many years of flawless function with your helmet, and we will be here to support you should you have any other concerns.
Nicholas K.
After a week of no shipping confirmation, i had to contact them to find out they didnt have the color i ordered. Then after choosing a different color they took almost another week to ship that. So much for "Order before noon for same day shipping".
Response from Ballistic Armor Co.Mar 4, 2024
Hi Nicholas, we are sorry for the delay in getting your helmet to you! This is not the kind of experience we ever want for our customers, and we hope that the corrective action we discussed on the phone today will help to make it right. If there is anything else we can do, please do not hesitate to call.