Ballistic Armor Co.Reviews of ballisticarmorco.com

Response from Ballistic Armor Co.Jul 27, 2022

Thank you for the honest feedback, we recognize some major flaws in our customer service program and are working hard to adjust course. We're glad to hear that you did receive and are happy with your Gen 2 helmet. Please reach back out if we can be of any further assistance, and be sure to let us know if our customer service has improved!

Response from Ballistic Armor Co.Jul 22, 2022

Hi Ryan, your review is fair. You've got a lot of valid reasons to be upset and we regret your experience. We clearly have some major redecorating to do and it started this week. In the mean time, we will be reaching out offline to make your experience up to you. Thank you for the honest feedback, we hope to make it right.

Response from Ballistic Armor Co.Jul 22, 2022

We love that you love your new helmet! We are pretty bummed to hear that you never heard from us, though. We've seen this feedback from lots of people over the last few days, and we are working balls to the wall to get it fixed. We hope you give us a chance to get it right next time. In the meantime, stay safe!

Response from Ballistic Armor Co.Jul 20, 2022

We're terribly sorry you've had such a difficult time and we certainly understand your frustration. We have become aware of some significant breakdowns in our comms and are taking swift action to correct that. It looks like you have been in touch with customer service at this point, but if you have any other concerns please send a direct email to: [email protected]. We apologize again for your experience and hope that we are able to make it right.

Response from Ballistic Armor Co.Jul 20, 2022

We are very sorry for your experience! We are now aware of the communication problems that you've described in your review and we are taking swift action to make the necessary changes. It is true that shipping has been delayed, not due to the pandemic but due to supply chain issues that are affecting many in this industry right now. We hope that your concerns have been satisfactorily addressed at this time, but if not please email me directly: [email protected]

Response from Ballistic Armor Co.Jul 22, 2022

Glad to hear you love your helmet! We appreciate your understanding about shipping delays but we can't make excuses for false promises, let alone x3. We're disappointed that we missed our own deadlines to you, and we hope that didn't overshadow the excitement of getting your new helmet. We're recalibrating our logistics over here and look forward to offering you a much higher level of service next time!

Response from Ballistic Armor Co.Jul 27, 2022

Thank you for the direct feedback. We are taking your comments seriously and re-calibrating our customer service. In the future should you have occasion to contact us again, we hope that your experience is much more satisfactory!