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Pictures show a pouch and it only comes…
Pictures show a pouch and it only comes with the soft armor. Misleading
Getting caught without quality protective gear isn’t an option for those in harm’s way. What’s worse isbuying from companies that strain your wallet or produce low-quality gear. You need affordable quality gear backed by a trustworthy company and tested to high standards.Ballistic Armor Company serves those who protect and defend by equipping them with affordable high-quality ballistic armor and accessories. These products keep you safe while also being comfortable,versatile, and modern.Don’t get caught with crappy gear that doesn’t hold up under fire. Be equipped to brave the assault withaffordable high-quality ballistic armor.
Ballistic Armor Co. (ballisticarmorco.com) has 396 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Pictures show a pouch and it only comes with the soft armor. Misleading
Dawna B.
I have been waiting for a response now for over 24 months. I have sent you numerous emails asking for help. I have had a friend who is an equipment field tester for your company asking you to contact me. NOTHING! CRICKETS! Regards, Dawna Bennett
Response from Ballistic Armor Co.Oct 1, 2025
Hi Dawna—Thanks again for speaking with us. For readers’ clarity: this matter concerns Agilite, not Ballistic Armor Co. We’re an authorized Agilite dealer and a separate company, with no shared ownership, systems, or customer service. Although that purchase wasn’t with us, we’ve offered a replacement at our cost so you’re not left without a solution. To proceed, please reply to our follow-up email. Thank you.
Erik S.
I'm sure the products are great, but I wouldn't know since the customer support team (Travis) made it absolutely impossible for me to place an order for a friend of mine. He tried to place an order but it bounced, presumably cause he's not state side. Which I guess means that they don't want to make international sales, pretty strange off the bat. I then tried to place an order and have it shipped to a different address than my billing address, which subsequeantly bounced not once, but twice. I was told by Travis that my order got flagged for fraud cause shipping and billing address was not the same. In what world that would be an issue, I don't know. On every website I've ever ordered from there's a box to tick if your billing address is the same or not, and the same goes for this one, so what's the issue? Payment went through, but Travis is still claiming they can't risk losing $1k of merch. How are you losing anything when payment has cleared? At this point, instead of contacting me and trying to straighten it out, Travis sends me a stroppy email stating that any order I try to place will get cancelled. On top of that, they drag their feet refunding the payments. Thanks Travis, employee of the year! All in all, one of the worst customer service experiences I've ever had. And a very strange way of doing business. I guess they don't need/want the sale. I would stay clear of this business, just based on their customer service (Travis) alone.
Response from Ballistic Armor Co.Apr 30, 2025
Hi Erik, Travis here. Just to further clarify why we could not place your order. Shipping protective equipment to another country outside of the USA requires obtaining the necessary licenses and adhering to specific regulations from the U.S. Department of State's Directorate of Defense Trade Controls (DDTC). This is why the original order was canceled. Then you admittedly placed another order to try to circumvent these laws and regulations. This is both illegal and considered fraud. This is why your orders were denied. Refunds were issued the same day they were canceled which was in 24 hours.
Devin W.
Took a very long time to Even ship. When emailed it took a long time to respond. Thought all product were made in the usa which drew me to this company and turned out to be false. Wanted a refund but was talk mu order shipped when i first reached out but had a shipping label made the day prior before being told this .overall lost all trust in the company and has shadey business practices
Response from Ballistic Armor Co.Apr 30, 2025
Hi Devin, We apologize for the issue. We had run into some supply chain issues that we were working through at the time. I did want to clarify that we do carry items that are made in the USA, but not every item we carry is, but we are honest and upfront and that information is listed on the website. We are currently working with you to make things right.
Nathan D.
Never got my package
Response from Ballistic Armor Co.Feb 24, 2025
We apologize Nathan, your product was returned to us due to an address issue. We're happy to reship it free of charge, or issue a full refund.
Richele T.
Still haven't received the helmet that was ordered for son's 16th birthday in the beginning of September.
Response from Ballistic Armor Co.Dec 3, 2024
Richele, we apologize for the inconvenience! Hopefully after receiving your helmet and our agreed resolution things are all well!
Karl S.
Received the t- shirt on time.The problem was after I washed it,the white printing on the logo has started to come off in area's. I washed it correctly according to instructions. But the t-shirt is not right.
Response from Ballistic Armor Co.Dec 3, 2024
Karl this is most unfortunate! We have refunded you and sent a new shirt per our reaching out! Please enjoy!
gmag
I bought a $3 adhesive strip. They charged me $20 to ship it, and 4 days later I still don't have it...it has not even shipped yet. I emailed them asking why they charged enough for Next Day Air but it has not shipped after 4 days, and asked for a shipping refund. What do they do? They cancel my order without replying to the email. What a terrible company.
Response from Ballistic Armor Co.Aug 28, 2024
We are sorry to hear about your poor experience. We don't currently sell any three dollar adhesive strips. With the information provided we can't find any order reflecting this claim. We would love to verify your order number so we can better serve you. Please reach out to our operations manager via his email: [email protected]