BagsmartReviews of bagsmart.com

I ordered my bag over 2 weeks ago for a vacation coming up next week. I have emailed them multiple times with no response. ABSOLUTELY HORRIBLE CUSTOMER SERVICE. They have my money and I have no bag and zero communication from them. Would not recommend.

I placed an order on 8/19 for two items. I also paid for “shipping protection.” On the plus, one item arrived very quickly, approximately 3 days later on 8/21. Another plus! I love the item. However, I only got the one item with an email that the second item (ironically, the one I actually wanted) experienced a delay. When I tracked the item, there were no clear updates just a not that it’s “in transit.” I wait until 8/28; I still do not have my time and have had no further updates from Bagsmart. So, I email Customer Service. I have many questions: 1) How did the items get separated in the first? Both items were in stock and this isn’t an Amazon (aka multiple sellers situation). 2) How could one item (to the same address) arrive safely and the second item “experience a delivery issue? 3) What is the point of “shipping protection?” Not sure what it is protecting…UPS doesn’t seem to have any record of this. So, if it is internal to Bagsmart, what did that added protection help accomplish? The item I did NOT add it to arrived faster. 4) If you cannot guarantee my item delivered in the next week, I would like a refund. I receive an acknowledgment of my email being received but there is never any direct response from a PERSON at the company. I check UPS; the message from 3 weeks ago hasn’t changed. I email Bagsmart again. (Two days ago now) and get the same email confirmation auto response, no person contact from CS. Ultimately, I only even know about this company from Delta Airlines when I was traveling this summer (so I do blame them for my current pain, indirectly). Other than that, I wish I had read some reviews before because I, like many here, would NOT have purchased from them. I do not care how much I like the one item that I received (and I do), their Customer Service is nonexistent and, overall, it does give SCAM vibes. Ultimately, I am unsure what recourse I have if CS never responds and/or, if I never get my bag. My opinion: If you can find the item somewhere else, purchase the item somewhere else. Bagsmart is not worth it.

I wish I checked the review here before making the purchase!!! Placed an order a week ago and I never received a confirmation email but the payment went has been charged to my credit card (luckily I took a screenshot with the order number!) contacted via email 2 times, on X and via instagram and I am receiving no reply from the customer service. This is an absolute scam !!!

Hi! I saw my work colleague was using a Bagsmart totebag and I really liked it, so I decided to buy one for myself. My purchase finally included the tote and a couple of cable organizers I bought for my husband and myself. The purchase was made on 8/16 and the organizers were sent pretty quickly (8/19), but the bag took longer. As they say shipments can take between 2 and 7 days from the purchase date, I decided to wait and I wrote an email on 8/22 asking for my bag. I didn't have an answer and wrote back on the 8/26 (saying it's ok by me if it's going to take longer, I just want to know) with the same result. On the next day, though, I received an automatic message communicating that "the last item on my purchase had been shipped" (meaning the bag). I finally received on 08/31. I'm giving all these details because, while waiting for an answer I started worrying and looked to some reviews of Bagsmart... only to worry even more when I saw people saying they are a scam. My experience is that the products are very good quality, and exactly as they are advertised. The only thing I don't like is the customer service. I'd have been happy with an answer saying something like they are sorry the shipment of the bag is going to take longer (I mean, it's just a bag, I for sure can wait longer to receive it). But the lack of communication is something I don't think a company can afford because it works against customers' trust and confidence on the brand. So here is my experience. Bagsmart: you have really good products and I'd like to give 4 stars, but you have to improve your customer service first!

Do not, I repeat do not purchase anything from this company. They are very difficult to deal with if you want to return something. Total scammers

Bagsmart sold me a bag that was either defective or falsely advertised and don't know if their return policies for defective/falsely advertised products hold up. Prior to purchasing, I made sure that the dimensions specified on the website were able to hold my items. However, when I received the product, the dimensions were too short (as short as 1.5" missing) and could not hold any of my intended items. I have requested a return with shipping label. After a few days, I heard back from Customer Service's Alicia who had the audacity to blame the product not meeting my expectations and took no accountability. She also offered to return me ONLY $15 for a defective/falsely advertised product. This is absolutely not acceptable and I'm finding this company to lack integrity and professionalism. I tried to leave a review under the product of the website, but it is heavily filtered and cannot find my review. So take those with that grain of salt. It will probably take days to hear back from Alicia. But if the company does not hold up to their defective product return policy, then I will notify my social media followers and take to other channels to warn others.

Really wish I'd looked here before buying. Bag arrived over a week after the delivery window so it was no longer needed. Currently battling with customer service to return for a full refund. Do not buy here

I ordered a backpack on july 30th and it hasn’t arrived. It’s august 21. It’s been almost a month.