BagsmartReviews of bagsmart.com

Terrible customer service, lost my order. I Ordered it over 2 weeks ago, wouldn’t refund or express new one before I travelled. Useless customer service rep, kept replying to my complaints with my own responses. It’s probably a bot.

Absolute scam of a company. On 10/5, I ordered a bundle (carry-on backpack and packing cubes) to arrive in South Florida. First of all, they sent them separately. Why? That's the whole point of a bundle is for it to come together. Secondly, they advertise 3-5/2-7 business days to ship, which is not even close. My ETA delivery date is showing the 19th and now I have no bags or cubes for my vacation. Lastly, on 10/11, I received a update one item landed in Orlando, FL. Today, I learned they sent that item to CALIFORNIA. I live in South Florida and it was in Central Florida - Orlando...and they sent it to California...How does that make any sense? Terrible company, I have already told everyone I know to avoid. Reporting to BBB and ACCC.

Don’t buy from this company Horrible company I returned the bag and they are making it difficult to refund me Still waiting for a refund after so many emails, so far a month.

I didn’t realise Bagsmart was not Australian and products are shipped from China. Had I known, I would not have purchased! Still waiting on my order to arrive (if it does!) so can’t comment on quality.

The bag I bought was of poor quality. Customer service is horrible, super slow and they drag out the return process. I have not been able to return. I should have looked the reviews for this company before buying from them.

Horrible experience. Do NOT buy from this crappy company. They do not honor returns. They put you through hell when you try to return an item never used. I’m still waiting 30 days after paying for the postage and taking item to post office. I’ve emailed ten times and still no refund. Total scam company

I ordered a Blast Quick Access 28L-38L Carry On Travel Backpack from bagsmart.au last Friday. The cost of the bag was $112. After placing my order, the order summary showed that shipping was free and that the total cost of my order was $112. I paid for the order using PayPal and my PayPal receipt was for $112. HOWEVER, when I checked my bank statement yesterday, I discovered that I had paid $115.36 for the backpack rather than the $112 shown on my PayPal receipt. The extra $3.36 was for an "Overseas Taxation Fee", which I presume was charged by my bank. I am very dissatisfied that there was no indication on the bagsmart.au website or from PayPal that there would be an additional fee on my purchase related to an "overseas" transaction. I would have ordered from another online retailer if I had known that bagsmart.au was an overseas company not an Australian one. I should note that I collected my backpack today. Although I have not yet used the backpack, I am happy with the its quality so far.

Horrible. Ordered suitcase well over a month ago. It still has not been sent. Due to a “computer glitch” they haven’t been able to send. Due to another “computer glitch” they can’t cancel. My only option is to wait for them to eventually send it, and then then send it back to them at my own expense.