Bad DragonReviews of bad-dragon.com

Um where to start 1 im curently stil waiting for my toy that i orderd 20 november and its 31 januari 2 i got a few emails none of wich with actual info just be patient or a list of favorable collers and new collection of toys 3 when i get someone they just said it will take a couple of weeks this was in dec

I have to agree with everyone e saying this is the worst customer service I have ever seen. I ordered in November, waited 9 weeks, opened a ticket which got closed a week later saying they had no idea when my order would be filled and no additional information. Do not buy from them unless you want them to take your money and not communicate with you for 10+weeks.

I didn't have to read much to agree whole heartedly with the first review I read. BD should not make sex toys, instead they should be in the sex trade industry, because clearly they like to screw people. I wish I knew of the TwinTail option. even now I am considering canceling the BD toy, accept knowing this type of organization they would charge a restocking fee. So, yea this is fun, order it, pay huge for it, wait and fume to the fact that they neither send your product nor respond to any emails. Any degree of basic respect, or some automated tracking system that at least could give some hope that you didn't pay money for nothing. I guess I will still wait it out a bit, but never agin with this company.!!!

What can I say. I wouldn’t even mind waiting 3 months if they would just have the decency to tell me that I could expect to wait that long. Come’on guys. You know what you did.

I really love the company, don't get me wrong. But it's just wild that, not just me, but MANY of us are waiting over 3 months for our products. I can understand them being swamped, but why can't they give some kind of notice before a purchase? I emailed customer support 2 weeks ago and am still waiting for my order. Edit: Shipped just a few days shy of 4 months

I ordered their lil' vibe of Spritz and vibrator combo on December 2nd. My order was left on "processing" for over a month. With reading all the reviews on here, I was very anxious about getting screwed over. I decided to send a message to their customer service to get a status update on my order. I received a respond after three or four days and it was later shipped just a couple days later. It took around a week to be delivered and I received it yesterday. Overall, my experience with Bad Dragon went a little more smoothly than most. I am unsure as to why, maybe since my toy was smaller, thus making it quicker to make. Either way, I just think Bad Dragon should update their wait times and get their butts in gear with everyone who is still waiting on their toys. Personally, with them creating these toys for over a decade now, they shouldn't be having these troubles with sending and creating toys in a timely matter. On a final note, if you are considering purchasing something from Bad Dragon, please keep in mind the wait time you may experience. The toys are good quality, and possibly worth the wait. Don't be afraid to contact customer service, but yeah, most importantly, just be patient.

I ordered my toy in early November and got it in late January (3 MONTHS - 12 weeks) despite the 4 - 5 week estimate. I don't mind waiting, but I would appreciate knowing what I was getting into beforehand. Writing into support is near useless as they will not let you know where along the production line your toy is, a time estimate, nor let you refund if you are unhappy with the dramatic increase in wait time. The toy is nice enough, but I honestly would not have gotten it if I knew it was going to take so long.

Ordered 2 months ago - still waiting.