Bad DragonReviews of bad-dragon.com

The toys are expensive and wait times are long (4-6w) as they batch shipping. Despite "actual colours may vary" on the custom colour simulator, they can vary unacceptably to the point of failing QA, entitling UK customers to a refund under Consumer Rights Act 2015. Customer service fails to address simple questions and instead cagily skirt around disclosing why this issue is happening so the customer can choose alternative colours which will hopefully not run into the same issue. Even the photos they take of the QA-failing toy don't accurately represent the real colours. When asking which colours will most accurately represent the simulated image, no response is given, indicating a complete lack of knowledge. Who's supposed to be the expert here? This is my first time commissioning custom colours and it's failed QA after 27 days of waiting - very poor show. If you want your colours correct, go for a standard arrangement, don't waste $32.62 picking your own because you probably won't get them. Issue yet to be resolved.

During their restocks the items have 5 minutes in your cart until they expire. This includes after you've clicked to check-out. So imagine my surprise when I get a receipt showing an order of lube and $12.50. Then I have to go back onto the website to buy the sex toy and pay an additional $12.50 again for shipping. Unfortunately, they were unable to help me without refunding both items, which I worry would put the sex toy back up on their available list and risk it getting taken.

Incredibly inconsistent depending on which sort of toy you purchase. I can understand the long wait times and prices given the nature of custom made products but their actual quality leaves a lot to be desired. While their dildos are firm and generally hit the mark their penetrables are absolutely dismal. They more or less use the same type of silicone as they do for their dildos which makes for an incredibly abrasive and uncomfortable experience, no matter how much lubricant is applied (which, by the way, is viscous to an obnoxious degree and will usually cause a lot of unwanted mess.) Don't be drawn in by the allure of owning an exotic toy: literally any other mainstream fleshlight will feel a thousand times better and won't cost you an arm and a leg.

I placed my order over a month ago everything in my order including the custom wearable is ready except my dildo. I understand that they are a popular company but they should not be like well we made one of your silicone products which are made via a premade mold is ready but the other one is not ready. Like if I waited my turn and spent $280.84 like make my order all at once so it can be shipped and then you can move onto the next instead of delaying my order.Not to mention it takes customer service sometimes a week or more to even recive a vauge response back. Bad dragon makes hella good money so they can stay a handmade custom place but they should have known to expand more being such a popular company known for the quality and amazing designs. I will update a review once I finally recieve my order whenever that happens....

i have the same issue with bad dragon I ordered my toy jan 19th and they say 4 to 5 weeks well that was a lie then I asked where my toy was and get that message its waiting your turn and still no str8 up answer to when it will be here this is my last toy I will be ordering from this company very bad service

it's been 3 months since I ordered my toy on January 4th and I've heard nothing about my order. if you want to order from bad dragon. you are in for a long wait I expect my toy to be dipped in 14 carat gold. for the wait.

I have been a customer for a few years now and had no complaints about the company. Recently I had to use their customer service for the first time and had a poor enough experience to convince me to no longer be a customer. I needed a simple change of address for two orders. The first address was not changed at all, and the second address was botched. Ultimately, it wasn't the mistake, but how the mistake was addressed that led to them losing me as a customer. When the first package shipped and I pointed out the error, the representative insisted that I did not ask for the address to be changed for that order and closed my ticket instead of correcting the issue. I managed to retrieve the first package and opened a second ticket when the second order shipped revealing the botched address. I requested a new representative. The new representative attempted to defend the first, asked why the first package was marked as delivered if the address was wrong as I claimed, and asked why I did not open a ticket about it, which I clearly had. I asked her to please focus on the issue because the miscommunication/accusation was stressful. I had to insist that she contact the carrier to have the address changed. The issue was handled but not without much stress and throughout the entire process, the company avoided admitting that they made a mistake while subtly blaming me for the mishandling.

I've been a loyal customer for around 2 years now. When I first started buying from them the wait times were annoying but absolutely worthwhile. The toys are the best on the market in my opinion, but I feel the 4-5 processing period is no longer accurate. I don't appreciate waiting 2+ months after I gave them around $340. I'm becoming very worried that I'll be waiting over 3 months like some other customers here. Please, I just want my Austin and Lenneth.