Bad DragonReviews of bad-dragon.com

Just over 6 weeks from placing the order to it being shipped. From my short time with the product, it looks great with attention to detail and craftsmanship. They build to order. I accept it for what it is.

Worst customer service. I have been waiting 2 months and this is the response I got from them. Thank you for contacting us! At this time, your Hunter is still waiting to be made, but we're working as fast as we can to have it done for you. We are currently experiencing delays due to a higher level of orders. There are many customers waiting similar timelines and we are doing what we can to get each addressed within a reasonable amount of time. I am sorry for any disappointment with your wait, but this is why our timeline is listed as an average and not a guarantee. Our toys are all handmade, which means we do not use robots or machines, and we have a high standard of quality that can impact the time taken on each order. We can not guarantee that every order will be complete within the desired time frame, but we strive to do so each and every time They act like it's not their fault, plus come on. You took my money months ago and I still have no product. This is the worst service I have ever seen. Don't buy from them.

I have been a customer for a few years now and had no complaints about the company. Recently I had to use their customer service for the first time and had a poor enough experience to convince me to no longer be a customer. I needed a simple change of address for two orders. The first address was not changed at all, and the second address was botched. Ultimately, it wasn't the mistake, but how the mistake was addressed that led to them losing me as a customer. When the first package shipped and I pointed out the error, the representative insisted that I did not ask for the address to be changed for that order and closed my ticket instead of correcting the issue. I managed to retrieve the first package and opened a second ticket when the second order shipped revealing the botched address. I requested a new representative. The new representative attempted to defend the first, asked why the first package was marked as delivered if the address was wrong as I claimed, and asked why I did not open a ticket about it, which I clearly had. I asked her to please focus on the issue because the miscommunication/accusation was stressful. I had to insist that she contact the carrier to have the address changed. The issue was handled but not without much stress and throughout the entire process, the company avoided admitting that they made a mistake while subtly blaming me for the mishandling.

First time ordering, made the mistake of not reading the reviews here before ordering. Had to wait 3 months for my order to come in. In this time I contacted customer service thrice. First they told me it was busy. Then they told me the wait time was going to be 5 to 8 weeks. Last time they couldn't even tell me what was up with my order or how long it was going to take. So, all and all, the customer service is horendous. But, the quality of the product is amazing. The material is smooth and has an amazing vivid colour. It's easy to clean and ensures tons of fun for a long time. However, if you are impatient like myself I suggest snooping through the clearance/sales section first. Those products are already made and they ensure same day shipping.

Have been a customer for over 4 years. Recently though their orders have not been shipping in their projected timeframe. When I ordered my product, nearly 3 months ago it said to expect 4-6 weeks. Needless to say I have emailed them and their responses have not inspired confidence in their company. Makes me wonder if they are actually even shipping, or just taking customers money without any products shipped. Buyer beware.

Been waiting for 2 months. Sent an email for an update and was told it could take up to 4-5 weeks. I'm starting to think they don't know the difference between a week and a month.

My wife is creating fetish adult content. Her birthday is in January and I ordered 3 bad dragon dildos to surprise her. It's now February 11 and I haven't gotten the dildos. I asked about the waiting time and got the "oh we are working on it they will be shipped by January 24" response TWICE. Very unprofessional and disappointing, I won't recommend them.

OK, first I want to say that I do NOT work for Bad Dragon, but rather am a recent first time customer. While as anxious and frustrated as I became waiting 12 weeks for my order to be shipped, the wait was totally worth it. Money well spent in my opinion. They may advertise 4-5 weeks for delivery, but I now know to check websites like these when ordering from a business I have no experience with first. I agree with many reviews that a heads up on the actual, extended delivery time frame would've been appreciated and that's the only reason they didn't get a 5 star review from me instead. Will be ordering from them again, hands down. I just now know it might be a while before the order gets shipped but that's completely fine with me.