B2C JewelsReviews of b2cjewels.com

I couldn’t be happier with my purchase. Tina, my liaison, was friendly, informative and made the process of buying a diamond I had never seen a painless experience. The diamond itself was beautiful and exceeded my expectations.

I looked at the diamonds on line. I selected a couple and asked for pictures. Shane sent me pictures and videos. I picked one in particular and paid for it by credit card.(because I was nervous about buying a diamond over the phone/internet) . It arrived and looked actually better than the picture. The pictures had been blown up in order for me to see imperfections that I could not see with the naked eye. Believe me when I say that I received great service and a product that exceeded expectations. I know that other businesses “may”do a good job, but I know these people do. I’m not sure how many more diamonds I’ll be buying, but if I do, these are my guys.

It was a wonderful experience working with Pascal from B2C jewels, I loved the ring purchased and they were professional enough to provide product updates at regular intervals of time.

When making THIS BIG of a purchase, think twice about B2C. Their low prices clearly came at a cost to me (unimaginably long delays, poor stone quality, incomplete refunds after my return, unnecessary stress and worry.) I couldn't have been more excited when I placed my engagement ring order with B2C 22 days in advance of my proposal. B2C promised delivery within 10 days, so I thought 12 ADDITIONAL days of buffer (1.2X the stated lead time should be plenty)! After my ring did not show up in 10 days, I was told my ring would arrive 4 days in advance of my proposal due to a production quality issue. Eight days later, still no ring! Every day thereafter I was told it would arrive "the next day." To my dismay, the day before my proposal, I STILL HAD NO RING. I finally had to send a friend to B2C's New York location to inquire in person about my ring before it finally was shipped to me, arriving only a few heart-pounding hours before my proposal. When I finally opened the box to inspect my big purchase, I could not have been more disappointed. The ring's center stone, which I had been promised as "eye clean" or with no inclusions that were visible to the naked eye, had very visible inclusions. After my proposal, these inclusions made my fiancée’s inspection of the ring quite embarrassing, not to mention the inspection of all her friends and family thereafter. In addition, the stone shipped with a clearly visible misaligned side stone. After the proposal I called B2C's customer support team who promised to make up for all the trouble they had caused. After so much frustration I was reluctant to do business with them, but for the right economic incentive, I was willing to do so. After many phone calls with B2C, I finally found a suitable replacement diamond. Then came the big slap in the face. For all my trouble, they offered me only $14 off the price of the diamond! Needless to say, I refused their offer and returned the ring. Even more trouble was ahead when they shorted my return by $50, saying the appraisal fee was non-refundable - even though the return was due to their own errors. Only when I threatened to take to social media did they finally return the rest of my money. This should have been a joyful time but instead working with B2C added stress and frustration to my proposal. I can't think of a worse customer experience. Please think twice before working with B2C. Update: Per the response of B2C Jewels below, it is clear that the representative responding did not review the details of my order as the statements posted below are factually incorrect. At the time I purchased the engagement ring, the diamond was already in New York and was delivered to the B2C facility only one day after order. At this time, the diamond was confirmed eye clean by B2C (not a third party). All delays were in the B2C manufacturing process, not their third-party suppliers.

Rio Provided excellent customer service from beginning to end. Even called personally to be sure I was happy with the Process. My FIANCÉ absolutely LOVED THE DIAMOND ring!

I researched meticulously prior to choose B2C Jewels. The other reviews were correct. Excellent pricing and Anita (contact person) was very attentive and helpful. Had to send my ring back two times for exchange and resizing, no problem at all. FEDEX overnight both times. One minor thing I wasn't too fond of is that she would end every conversation with "this is Anita from B2C Jewels, we appreciate your business and look forward to serving you in the future". Sometimes we spoke on the phone for 2-3 times within 15mins span and she never failed with her closing phrase lol. But like I said minor thing. What's important is my fiance love her ring very much! Beautifully crafted

At first, I was scared to purchase a diamond on the internet. However, after talking to Rio and doing my own research, I made the purchase. Rio was helpful and honest through out the process. My only recommendation for Rio is try not to do the typically sell pitch. The diamond will sell itself if the person knows what they want. Overall, the service was great

Anita from B2C customer service is excellent! She is very helpful throughout the process!