B2C JewelsReviews of b2cjewels.com

All of my interactions with B2C were fine initially. I was really excited about the ring I had purchased. The ring eventually cracked at the hub where the band connected to the setting about three months after I received the ring. I was able to have it repaired and resized for free, under warranty, I just had to pay for shipping. Fast forward to 9 months later after the repair, the ring cracked again at the exact same spot. I assumed because the ring was repaired in October and it was currently July that they would honor their 1 year warranty. My assumption was incorrect. I emailed them asking about their policy, but my question was never directly addressed, I was just told that it was out of warranty and I would have to pay. I'm guessing you get 1 year of warranty service after the purchase and they don't warranty any of their repairs.

I bought a very nice cushion cut internally flawless diamond from B2C at a very reasonable price. They were courteous and helpful with regards to finding a great diamond. Subsequently I had an elaborate ring custom made in platinum (6 years ago) for the diamond for my engagement ring. However, less than 6 years after the purchase, the stone fell out of the ring and it is gone. I have taken the ring taken to a few local jewelers on the west coast and they all commented on how poorly the crown of the ring was manufactured. The prongs were very small, sharp and weak with lots of porosity and soldered on - ie. very poor/cheap workmanship done to cut corners. So there is my story. An internally flawless 2 carat diamond lost to poor quality workmanship. I would recommend buying loose diamonds from B2C since they have a great selection and competitive pricing but their quality of ring making is sketchy and cheap. Please seriously consider this prior to buying or having them make a ring for you.