Avis Car RentalReviews of avis.us

AVIS am Flughafen Seattle hat Zusatzversicherungen berechnet, die ich nie geordert habe und über die ich nie informiert wurde. Angeblich hätte ich die bei der Mietwagenabholung elektronisch akzeptiert. Eine Unterschrift dafür existiert nicht. Das ist Betrug. Nachdem ich das "Erlebnis" dann negativ bewertet hatte, kam Wochen später noch eine Rechnung für die Reinigung des angeblich stark verschmutzten Autos über 125$. Das Auto wurde ganz normal 2 Wochen benutzt. Finger weg von diesem unseriösen Anbieter! So etwas habe ich noch bei keinem anderen Mietwagenanbieter erlebt... Nie wieder!

We were given a rental car that had bald tires, a gas tank that was duct taped together, and massive dents on the car. And it was an expensive Jeep Wagoneer. And many of the features inside the car did not work. The woman refused to refund and I begged her to take the car off the road because it was deemed unsafe. I’ve never experienced something like this in my life. And I’ve been traveling and renting cars for 20 years. If you need to rent a car at BWI do not and I repeat do not go to Avis. It is unsafe.

Never Avis Chicago I will start to say tanks to Hertz for helping out We have ordered a car for 14 days with ending Ind JFK new your. But when we came to pick up the care in Chicago we meet a nazi costumer service We showed a digital drive’s license and an international drivers license and a passport but that was enough for the costumer service so we cut not have the car. The costumer service strictly requires a Danish license where the same information was as the digital and the international license So we ended up with Hertz but the same trip was 3000 $ more for the same trip So thank you Avis Chicago for ruining or vacation 👍

Rented a car from Avis at Excalibur in Vegas. Ended being charged for damage that was not there when I turned in the vehicle. I am currently fighting the charges. My advise to anyone dealing with these crooks is to take a extensive video of before you pick up and after you drop off the car. They are nothing but thieves.

I recently called into inquire about a gas comfort vehicle with the Uber program. The young lady answers the phone and greet me without name; just RUDE ASF hungs up on me, (Renee)! I learned after asking and properly displaying to her how to greet a customer. She proceeded to act as if she was locating my reservation to add me to the list of 200 others looking for a gas car that isn’t available at NO LOCATION! But reservations can be made, just throw the whole damn system and company away! As a whole they need a reorganization, FLEET & reinvestment into customer service training heavily. The quality & level of service received is beyond unacceptable! Review after review is beyond me! Where is the LEADERSHIP in this company? Stop hiring people who don’t want to WORK! “customer service” is essential! This company is ridiculous and a waste!!!! GET RID OF THE UBER PROGRAM IF YOU CANT MANAGE IT PROPERLY!!! Your options are TRASH at every location with a ghetto fabulous staff from the management on down is a hoax and complete incompetence at its finest.

I rented a car in Denver USA last september 2023 with a prepaid reservation paied last july 2023. When i dropped off the car the 13th of september 2023 Avis charged me agai for the entire ammount . I still don't have my money back after 9 months ! I sent them all the documets they asked me for to check but they always answer that my situation it's under review . I think they are robbering my money and i'll never see my money back. A suggestion : NEVER RENT WITH AVIS !!

The process of collecting the car and returning was painless. The issues came when I received an invoice for extra charges for an 'upgrade' and roadside assistance. I didn't ask for any of these and the service assistant on the desk told me I wouldn't incur any additional charges. Be careful what you sign because they will try and take as much money as possible and then make it difficult to claim back. Out of 10 separate hires in our group, everyone was charged extra for no reason at all. Eventually I was granted a refunded but this was after a well of emails and 40mins on an international call. Friends who used enterprise had no problems so I would advise going with that company over Avis. A truly remarkable - for the wrong reasons - experience

As a first time Avis user I am kicking myself for not doing better research on the company's business practices. I rented a car at an airport online; I called and spoke with someone to make sure I was doing everything correctly bc a car was important to have in place and within budget. Well, I was asked for a credit card when I picked the car up and the amount was less, so cool!! NOPE, after 45 days both card statements showed me that I had prepaid for the car and some of the taxes, the other $124.23 were additional fees they disguise in a very crowded document they have you sign that shows what you have declined and the date you'll return it, how much fuel it has, very crowded small type. I didn't notice the line that I thought I was paying in total was the additional fees bc it reads "estimated total charges" I realize now I should have slowed down and asked the girl why she needed an additional credit card. I assumed it was bc a physical card was needed for the trasaction.